Skip to main content
  • Help
  • Parental Controls for Mobile Content

What parental controls are available on Virgin Mobile?

At Virgin Mobile we're dedicated to looking after our customers in a socially responsible way.

So, to help us protect customers who are under 18, we allow parents to restrict access to sites containing adult material such as gambling sites.

Changing Parental Controls

If you’d like to change the Parental control setting:

  • Register or log in to Your Account
  • Select Plan and device
  • Select Manage services

To turn Parental control off we'll ask you to confirm some details so we can check that you’re 18 or over, and once this is done we’ll make the change to your Parental control setting.

Changes to the Parental control setting usually take around two hours to update, but sometimes can take a little longer.

How does Parental control work?

When Parental control is turned on, a restriction page will be displayed in your browser when a site has been blocked.

For secure sites (HTTPS) that contain adult content, you might get a 'cannot open page' or 'site can't be reached' message in your browser instead of our restriction page.

Parental control may not block mobile apps as these connect to dedicated servers. For details on how to set restrictions on mobile devices and manage access to apps see

Problem with a site?

If you think we’ve missed an adult site, or blocked a site by mistake, report a website for us to review.

Other ways to get help

    Service status

  • Run tests on your kit
  • Identify network outages
  • Book an engineer

     Check service status


   Guided support

  • Browse help articles
  • Easy to follow videos
  • Step by step guides

     Get help


    My Virgin Media

  • Make a payment
  • Track your orders
  • Check service status

    Sign in


    Mobile Your Account

  • View mobile bills
  • Change your plan
  • Check balance

     Mobile Sign in