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  • My 3G or 4G isn't working

My 3G or 4G isn't working

Follow our top tips to get your 3G and 4G back up and running.

Tip 1

Check your mobile data setting is switched on – and not locked or in airplane mode

Tip 2

Make sure you are automatically connected to a network. If you have a 4G device in a 4G coverage area but are only able to connect to 3G, double check 4G is switched on

Tip 3

Restart your device to refresh your network connection

Tip 4

Run a check on the network in your area with our coverage checker

Need more help?

  • Try your SIM in another device to see if the issue is with the handset 
  • If you have recently swapped to a new SIM and are looking for the APN Settings (Access Point Name), please send a text message with the word ALL to 789922. You’ll then receive a text message advising you to save these settings to the handset


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