Skip to main content
  • Help
  • My 3G or 4G isn't working

My 3G or 4G isn't working

Follow our top tips to get your 3G and 4G back up and running.

Tip 1

Check your mobile data setting is switched on – and not locked or in airplane mode

Tip 2

Make sure you are automatically connected to a network. If you have a 4G device in a 4G coverage area but are only able to connect to 3G, double check 4G is switched on

Tip 3

Restart your device to refresh your network connection

Tip 4

Run a check on the network in your area with our coverage checker

Need more help?

  • Try your SIM in another device to see if the issue is with the handset 
  • If you have recently swapped to a new SIM and are looking for the APN Settings (Access Point Name), please send a text message with the word ALL to 789922. You’ll then receive a text message advising you to save these settings to the handset

Other ways to get help

    Service status

  • Run tests on your kit
  • Identify network outages
  • Book an engineer

     Check service status


   Guided support

  • Browse help articles
  • Easy to follow videos
  • Step by step guides

     Get help


    My Virgin Media

  • Make a payment
  • Track your orders
  • Check service status

    Sign in


    Virgin Mobile Account

  • View mobile bills
  • Change your plan
  • Check balance

     Sign in