Roaming Hub

Going abroad? Enter the country you're visiting to see more about roaming charges while there.

Country or region
Afghanistan Albania Algeria Andorra Angola Anguilla Antigua and Barbuda Argentina Armenia Australia Austria Azerbaijan Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia-Herzegovina Botswana Brazil Brunei Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Cape Verde Cayman Islands Chad Chile Croatia Cuba Cyprus denmark Djibouti Dominica Dominican Republic Ecuador Egypt El Salvador Equatorial Guinea Estonia ethiopia Falkland Islands Fiji Finland France Gabon Gambia Georgia Germany Ghana Gibraltar Greece Greenland grenada Guam Guatemala Guernsey Guinea Guinea-Bissau Guyana Haiti Honduras Hong Kong Hungary Iceland India Indonesia Iran Iraq Ireland Israel Italy Jamaica Japan Jersey Jordan Kazakhstan Kenya Kuwait Kyrgyzstan Laos Latvia Lebanon Liberia Lithuania Libya Liechtenstein Luxembourg Macao Macedonia Madagascar Malawi Malaysia Mali Malta Mauritania Mauritius Mexico Moldova Monaco Mongolia Montenegro Montserrat Morocco Mozambique Myanmar Namibia Nepal Netherlands Netherlands Antilles New Zealand Nicaragua Niger Nigeria Norway Oman Pakistan Panama Papua New Guinea Paraguay Peru Philippines Poland Portugal Puerto Rico Qatar Reunion Islands Romania Russia Rwanda Saint Kitts and Nevis Saint Lucia Saint Vincent and the Grenadines San Marino Saudi Arabia Senegal Serbia Sierra Leone Singapore Slovakia Slovenia South Korea Spain Sudan Suriname Swaziland Sweden Switzerland Syria Taiwan Tajikistan Tanzania Thailand Bahamas Czech Republic French Antilles Isle of Man Ivory Coast Maldives Seychelles State of Palestine Togo Trinidad and Tobago Tunisia Turkey Turks and Caicos Islands Uganda Ukraine United Arab Emirates Uruguay USA Uzbekistan Venezuela Vietnam China Yemen Zambia Zimbabwe Colombia Congo Costa Rica South Africa Sri Lanka Faroe Islands British Virgin Islands Cook Islands Kosovo

Most popular countries

Spain USA France Greece

 

With Roam Like Home, you can use your UK allowance of minutes, texts and data in the EU just as you would in the UK.

What countries are included in Roam Like Home?

You can use your UK allowance in the following countries:

  • Austria
  • Belgium
  • Bulgaria
  • Canary Islands
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • French Guiana
  • Germany
  • Gibraltar
  • Greece
  • Guadeloupe
  • Hungary
  • Iceland
  • Ireland
  • Italy
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Madeira
  • Malta
  • Martinique
  • Mayotte
  • Monaco
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Réunion Islands
  • Romania
  • Saint-Barthélemy
  • San Marino
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • The French Antilles
  • Vatican City (Italy)

Travelling outside the EU? Check what charges apply by using the country search above.

For guidance travelling overseas during Covid, visit: gov.uk/guidance/travel-advice-novel-coronavirus

Helpful tips for travelling

If you want to avoid being slapped with a massive mobile bill when you come back from holiday its best to get roaming ready. Here are some things to watch out for.

   

 

Set up your phone for travel abroad

Before you head off, there’re a couple of steps to check in Your Account to make sure you can use your phone abroad. 

1.

Log in to Your Account and head to Plan & Device

2.

Select Manage Services 
 

3.

Find the Going Abroad section and set the slider to ON   

4.

Make sure International call barring is switched OFF  

 

Just so you know, it takes up to 24 hours for these settings to be updated, and then you’re good to go.

When you're abroad your phone will receive calls and texts as normal, but to make calls when abroad, you'll need to check you've got an international dialling code as part of the number.

To add the international dialling code to a number, hold down the '0' key on your phone's keypad until you see '+' instead. Then you'll need to add the country code for the number. You'll need to do the same in your device's contacts for a saved number.

So, to call a UK number, drop the initial 0, then add '+' and then the UK country code 44 e.g., +44777 123 456.

For a non-UK number, drop the initial 0, then add '+' and then add the country code.

So you’ve got them handy, here are some of the popular dialling codes for countries you might need while travelling in the EU:

  • UK +44
  • Spain +34
  • France +33
  • Italy +39
  • Germany +49
  • Ireland +353
  • Greece +30
  • Netherlands +31
  • Portugal +351
  • Belgium +32
  • Switzerland +41

NOTE:  If you're using app’s such as WhatsApp or Facebook Messenger to call or message, these will continue to work as normal without any changes required.

What you pay for:

  • Inside the EU Roam Like Home Zone, you will be able to make calls and send texts to any UK number covered in our Roam Like Home countries
  • Inside the EU Roam Like Home Zone, If you make a call or send a text to a country outside our Roam Like Home zone, it will be charged at the standard rate
  • Outside the EU Roam Like Home Zone, you will be charged to make & receive calls and text messages
  • Friends & Family calling you while you’re abroad will not pay for making the call. However, if you are outside of our EU Roam Like Home Zone, you will be charged for receiving the call.

See Roaming Costs to see all how much your calls and usage will be.

If someone leaves you a voicemail, you can listen to it like normal. Receiving voicemail messages is free of charge. In the EU listening to voicemail will cost the same as it would at home. Outside of the EU you’ll be charged listening to voicemail at the call rate for the region you’re in.

To pick up your messages, access your voicemail, press the # key, and enter your voicemail PIN (which you’ll need to have set up before travelling).

For details on how to set up voicemail and voicemail PIN, see Using Virgin Mobile Abroad.

Whether you want to check the weather, Instagram a picture of the view or update your Twitter or Facebook to make everyone green with envy, it’s easy to stay connected. However, if you don’t need to stay on top of your emails or social media feeds while you’re away, it makes sense to switch off data roaming and mobile data.

Travelling in the EU

Remember, if you're in the EU, you can use your data allowance just as you would in the UK with Roam Like Home. Also, you’ll still be able to benefit from data free messaging on WhatsApp, Facebook Messenger and Twitter. Please be aware that some country’s networks may block messaging apps. See Data-free messaging on Virgin Mobile for more details of what is (and isn’t) covered.

If you’ve not used all of your previous month’s allowances, Data Rollover will continue to work whilst travelling in the EU – giving you more to use the following month!

Need more data while you’re away? Load up the My Virgin Media app and get Virgin Mobile Pay Monthly Data Add-Ons. These are added immediately, and you can use them while you’re in the EU.

Heading to a Roam Like Home country near the EU border? Sometimes your phone can connect to a network from outside the EU instead, which means you may get charged extra for roaming. To avoid these extra charges, we recommend turning roaming off while you’re there. Please also check any welcome SMS messages you get when you arrive in these areas and the relevant roaming prices stated.

Travelling outside the EU

If you’re travelling outside the EU, you won’t be able to use your UK allowances.

If roaming is switched on, you’ll be charged for any calls, texts and data you use when abroad, and your data use will be charged per Megabyte. To find out how to control your roaming settings, see Using Virgin Mobile Abroad.

See our Roaming Hub for full details on how much you'll be charged in each country.

Data spend cap limits

Post-trip blues are bad enough without nasty surprises lurking in your mobile bill! To help you stay in control of your chargeable data use while roaming, we’ve set up a £52.02 per month data spend cap (unless you tell us otherwise). We’ll also text you when you’ve hit 80% of your chargeable roaming usage, and another when you’ve hit the limit. You can text YES to 23457 to turn the data cap off. Or, to switch your roaming data cap on, just text NO to 23457.

See our tariff guide for the data cap values.

The roaming data cap will reset monthly on the 1st.

Don’t forget...

Your phone won't get any network coverage on planes or cruise ships. It'll connect to a network once you're near land - just make sure roaming is set up and ready to go.

If you don't want to use your data while you're away, head into your phone’s settings and make sure data roaming is turned off.

Having issues while you’re abroad?

Check out our troubleshooting page for help.
Troubleshooting


Frequently asked questions
 

Yes, all of our pay monthly contracts, even the cheapest SIM Only deal, come with Roam Like Home EU roaming at no extra cost!

Roam Like Home allows you to use your minutes, texts and data while travelling in the EU, just like you would in the UK!

Virgin Mobile allows you to use your Minutes, Texts & Data Tariff Allowances in the EU as you would in the UK. If you go over your Data Allowance you will be charged no more than you would while at home (£3 per GB/Day for the data you use).

Virgin Mobile has no plans to reintroduce EU roaming charges, leaving you free to talk, text and surf the internet without worry while on holiday.

Roam Like Home only covers countries in the EU. If you’re travelling to Turkey, the USA or anywhere else, please check out our Roaming Hub for the full details of using your phone abroad.

All of our plans come with roaming services activated, all you need to do is make sure data roaming is switched on on your phone and you can start using it as soon as you land! Visit Using Virgin Mobile Abroad for more information.