Virgin Mobile device guides

If you need some help with your mobile phone or tablet, our brilliant device help guides are packed with useful, easy to follow information.

Our guides cover most models of handset, tablet and gadget from major manufacturers such as Apple, Samsung, Sony, LG, Huawei and loads more.

Whether you need help setting up your new device, connecting it to WiFi or updating its software you’ll find all the information presented in interactive, step-by-step guides using 3D models.

It couldn’t be simpler.

Other ways to get help

    Service status

  • Test your kit
  • See known issues
  • Get text updates

     Go to Service status >



  • Find help articles
  • Step-by-step guides
  • Watch help videos

     Go to Help >


    My Virgin Media

  • Make a payment
  • Track your orders
  • Check service status

    Sign in to My Virgin Media >


    Ask the community

  • Helpful, friendly forums
  • Tips, help and advice
  • Staffed by Virgin Media

     Ask the Community >