Skip to main content
Mobile/Desktop only wrapper - from Extra small breakpoint - to Medium breakpoint

Virgin Mobile
device guides

If you need help with your mobile phone or tablet, our brilliant device help guides are packed with useful, easy to follow information.

Our guides cover most models of handset, tablet and gadget from major manufacturers such as Apple, Samsung, Sony, LG, Huawei and loads more.

Whether you need help setting up your new device, connecting it to WiFi or updating its software you’ll find all the information presented in interactive, step-by-step guides using 3D models.

It couldn’t be simpler.

Mobile/Desktop only wrapper - from Medium breakpoint - to No limit breakpoint

Virgin Mobile device guides

If you need help with your mobile phone or tablet, our brilliant device help guides are packed with useful, easy to follow information.

Our guides cover most models of handset, tablet and gadget from major manufacturers such as Apple, Samsung, Sony, LG, Huawei and loads more.

Whether you need help setting up your new device, connecting it to WiFi or updating its software you’ll find all the information presented in interactive, step-by-step guides using 3D models.

It couldn’t be simpler.


Other ways to get help


    Service status

  • Run tests on your services
  • Check for network outages
  • Book an engineer

     Check service status

 


    Help

  • Find help articles
  • Step-by-step guides
  • Watch help videos

     Get help

 


    My Virgin Media

  • Make a payment
  • Track your orders
  • Check service status

    Sign in

 


    Community

  • Helpful, friendly forums
  • Tips, help and advice
  • Staffed by Virgin Media

     Ask the community