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Lost or stolen phone ?

Report it to us now

Mobile/Desktop only wrapper - from Medium breakpoint - to No limit breakpoint


We know how much it sucks when your device is lost or has been stolen. But, if you report it to us, we can ensure your SIM and device get blocked as soon as possible. This will stop anyone who isn't you from using it. If you're a Pay Monthly, SIM Only or Pay As You Go customer with your details registered we'll send out a replacement SIM card to your registered home address to get you back up and running as soon as possible.

There are three ways to report your lost or stolen device to us...


Text us for free on 
07533 016 422*

One of our team will be happy to help between
8am-9pm Monday to Friday,
8am-8pm Saturday,
8am-6pm Sunday.


Fill out the form below

We'll block your SIM and device (if you have provided your IMEI number, which can be found on your phone box or your mobile account) within an hour of receiving the form and we'll confirm by email to let you know once it's done.

Call us on 0345 6000

(Or +44 7458 333 789 if you're abroad. Just so you know, this number may not be availbale on some WiFi calling services)

Text messages are free from a Virgin Mobile phone. Check with your network operator for rates.
Please note standard charges apply, check with your network operator for rates.
Calls will cost the same as the standard call rate for the region you're in.

Dont forget, I'f you've had your phone stolen and you have our insurance, make sure you also report it to the police within 24 hours and keep your crime reference number handy.

The legal stuff

Phones subject to availability. From July 2016, your Pay Monthly Standard Contract & Freestyle Airtime Contract will be adjusted every year on your July bill by the Retail Price Index (RPI) rate of inflation announced in the May before. Included in your tariff (subject to the allowance specified): UK calls to UK landlines (beginning 01, 02, 03) & UK mobile networks. Calls and texts to Jersey, Guernsey and Isle of Man mobiles not included. UK texts and data only. You should expect speeds delivered up to 384kbps (3G), actual speeds experienced may be higher or lower and will vary by device and location. You cannot share your data connection with other devices - known as "Tethering" - or use your phone for peer to peer file sharing. Acceptable use policy applies. Calls to 08 (incl. 0870 and 070) numbers not included in monthly allowance (other than those included in the unlimited 08 tariff ) and cost up to 41p and £2.50 a minute respectively in the UK (see our tariffs for details). Pay Monthly service terms apply.

Based on a 24 month consumer credit agreement with Virgin Media Mobile Finance Limited for the phone, and a 30 day rolling Pay Monthly Airtime Contract with Virgin Mobile Telecoms Limited. You must pay off your loan in full in order to upgrade your handset. Credit subject to status, credit check and payment by direct debt. 18+. Terms and Conditions apply. Virgin Media Mobile Finance Limited is authorised and regulated by the Financial Conduct Authority under register no. 626215. Registered office: Media House, Bartley Wood Business Park, Hook, Hampshire, RG27 9UP. Registered in England and Wales no. 9058868. 

24-month contract. Credit check and payment by Direct Debit required. Early disconnection fees apply. 

Phones subject to availability.

BlackBerry®, RIM®, Research In Motion®, SureType®, SurePress™ and related trademarks, names and logos are the property of Research In Motion and are registered in the U.S. and countries around the world. Android™ and Google are trademarks of Google Inc.

These prices require you to use eBilling. For monthly price with paper bill add £1.50. Credit check & payment by Direct Debit required.