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When you get back home

Back from your break? Your phone should automatically connect to our network, so you can share those holiday highlights with anyone who’ll listen.

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I can’t get connected

Give these three simple steps a try to give your phone a nudge in the right direction.

  • Turn your phone off and on again
  • Go into your phone’s settings and choose the network manually
  • If your phone has a removable battery, remove it while the phone is switched on. This will reboot your phone and help it find the network


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It can take a little while for our network partners abroad to process your charges and pass them through to us, so you may not see the cost of using your phone abroad on your next bill – it could be the bill after that. If you have any questions about the charges, feel free to get in touch.

If you would like some help understanding your bill, have a look at our Bill Explainer. It’ll talk you through each section, explain our charges, help you understand your bill dates and much more!

Voicemail diverts

If you’ve changed your voicemail diverts while you were away, don’t forget to change them back to how you like them in once you get home.

To set up or remove voicemail diverts, just dial your voicemail and choose Message settings then follow the instructions. To adjust the divert settings on your phone see our device guides.

Having issues while you’re abroad?

Check out our troubleshooting page for help.

Helpful tips for travelling

If you want to avoid being slapped with a massive mobile bill when you come back from holiday its best to get roaming ready. Here are some things to watch out for.



Where are you travelling to?

Enter the country or region you’re visiting to see what roaming charges apply there.

Country or region
Afghanistan Albania Algeria Andorra Angola Anguilla Antigua and Barbuda Argentina Armenia Australia Austria Azerbaijan Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia-Herzegovina Botswana Brazil Brunei Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Cape Verde Cayman Islands Chad Chile Croatia Cuba Cyprus denmark Djibouti Dominica Dominican Republic Ecuador Egypt El Salvador Equatorial Guinea Estonia ethiopia Falkland Islands Fiji Finland France Gabon Gambia Georgia Germany Ghana Gibraltar Greece Greenland grenada Guam Guatemala Guernsey Guinea Guinea-Bissau Guyana Haiti Honduras Hong Kong Hungary Iceland India Indonesia Iran Iraq Ireland Israel Italy Jamaica Japan Jersey Jordan Kazakhstan Kenya Kuwait Kyrgyzstan Laos Latvia Lebanon Liberia Lithuania Libya Liechtenstein Luxembourg Macao Macedonia Madagascar Malawi Malaysia Mali Malta Mauritania Mauritius Mexico Moldova Monaco Mongolia Montenegro Montserrat Morocco Mozambique Myanmar Namibia Nepal Netherlands Netherlands Antilles New Zealand Nicaragua Niger Nigeria Norway Oman Pakistan Panama Papua New Guinea Paraguay Peru Philippines Poland Portugal Puerto Rico Qatar Reunion Islands Romania Russia Rwanda Saint Kitts and Nevis Saint Lucia Saint Vincent and the Grenadines San Marino Saudi Arabia Senegal Serbia Sierra Leone Singapore Slovakia Slovenia South Korea Spain Sudan Suriname Swaziland Sweden Switzerland Syria Taiwan Tajikistan Tanzania Thailand Bahamas Czech Republic French Antilles Isle of Man Ivory Coast Maldives Seychelles State of Palestine Togo Trinidad and Tobago Tunisia Turkey Turks and Caicos Islands Uganda Ukraine United Arab Emirates Uruguay USA Uzbekistan Venezuela Vietnam China Yemen Zambia Zimbabwe Colombia Congo Costa Rica South Africa Sri Lanka Faroe Islands British Virgin Islands Cook Islands Kosovo

Most popular countries