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Managing My shortcode texts

If you send lots of text messages to some text short code services, the costs can soon stack up. So from the 13th January 2018, we’re making some changes to help protect you from these kinds of charges.

We’re introducing spend limits because they’re the right thing to do for our customers and because all providers have been asked to do this by the Financial Conduct Authority under the Payment Services Directive 2.

What’s changing?

From the 13th January 2018, there will be a limit to how much you can spend on a text service, and a limit to how much you can use these services in a month.

Once you’ve spent a certain amount, you won’t be able to use these sorts of services for the rest of your billing month if you Pay Monthly, or until the 1st of the next month if you Pay As You Go.

Text messages to short code numbers

The spending limits apply to text short codes and Payforit services. Text short codes are used to make charity donations, enter competitions and complete marketing promotions. Payforit enables you to buy online content and services including videos, games, and apps using your mobile phone.

What are the spending limits?

When sending a text to one of these short codes numbers the individual text charge will be capped to £40.

We’ll also apply a total monthly limit for sending messages to the short code numbers of £240.

What does this mean for me?

You’ll be able to send texts to the short code numbers if each individual text charge is less than £40. You’ll continue to be able to send texts to the short code numbers until you reach the total monthly charge limit of £240. If you’ve reached the monthly limit, you’ll be unable send texts to the short code numbers until the monthly charge limit resets.

If you’re a Pay Monthly customer the monthly charge limit will reset at your next refresh date.

If you’re a Pay As You Go customer the monthly charge limit will reset on the 1st of the following month.

Does this also apply to Virgin Phone?

No. These caps only apply to texts sent from your Virgin Mobile phone.

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