Why Pay Monthly?
- Data-free messaging on WhatsApp, Facebook Messenger and Twitter
- Change your 4G plan up or down every month
- F-Secure internet security free for 12 months.
- 14 day returns
- Freedom to upgrade early
- Add great-value phone insurance
- No upfront costs
- Free delivery
Display Retina HD display
4.7-inch (diagonal) widescreen LCD Multi-Touch display with IPS technology
1334x750-pixel resolution at 326 ppi
1400:1 contrast ratio (typical)
True Tone display
Wide colour display (P3)
625 cd/m2 max brightness (typical)
Size & Weight5 Height:138.4 mm (5.45 inches)
Width: 67.3 mm (2.65 inches)
Depth: 7.3 mm (0.29 inches)
Weight: 148 grams (5.22 ounces)
Splash, Water & Dust Resistant6 ✔
Chip A11 Bionic chip with 64-bit architecture
Embedded M11 motion coprocessor
Camera 12MP camera
Optical image stabilisation
Digital zoom up to 5x
Wide colour capture for photos and Live Photos
Quad-LED True Tone flash with slow sync
Video Recording 4K video recording at 24 fps, 30 fps or 60 fps
1080p HD video recording at 30 fps or 60 fps
Optical image stabilisation for video
Digital zoom up to 3x
Slo-mo video support for 1080p at 120 fps or 240 fps
Time-lapse video with stabilisation
Front Cameras FaceTime HD camera
Wide colour capture for photos and Live Photos
1080p HD video recording
Mobile and Wireless GSM/EDGE
CDMA EV-DO Rev. A (some models)
4G LTE Advanced7
802.11ac Wi‑Fi with MIMO
GPS, GLONASS, Galileo and QZSS
NFC with reader mode
Secure Authentication Touch ID
Second-generation fingerprint sensor built into the Home button
Apple Pay Pay with your iPhone using Touch ID in shops, within apps and on the web
Video Calling8 FaceTime video
Initiate video calls over Wi‑Fi or a mobile network to any FaceTime-enabled device
Audio Calling8 FaceTime audio
Initiate audio calls over Wi‑Fi or a mobile network to any FaceTime audio–enabled device
Voice over LTE (VoLTE)7
Audio Playback Audio formats supported
AAC-LC, HE-AAC, HE-AAC v2, Protected AAC, MP3, Linear PCM, Apple Lossless, FLAC, Dolby Digital (AC-3), Dolby Digital Plus (E-AC-3) and Audible (formats 2, 3, 4, Audible Enhanced Audio, AAX and AAX+)
User-configurable maximum volume limit
Video Playback Video formats supported: HEVC, H.264, MPEG-4 Part 2 and Motion JPEG
Supports Dolby Vision and HDR10 content
AirPlay Mirroring, photos and video out to Apple TV (2nd generation or later)9
Video mirroring and video out support: up to 1080p through Lightning Digital AV Adapter and Lightning to VGA Adapter (adapters sold separately)9
Siri10 Use your voice to send messages, set reminders and more
Get intelligent suggestions in Messages, Mail, QuickType and more
Activate with only your voice using “Hey Siri”
Listen to and identify songs
Power and Battery11 Lasts about the same as iPhone 7
Built-in rechargeable lithium‑ion battery
Wireless charging (works with Qi chargers3)
Charging via USB to computer system or power adapter
Talk time (wireless): Up to 14 hours
Internet use: Up to 12 hours
Video playback (wireless): Up to 13 hours
Audio playback (wireless): Up to 40 hours
Fast-charge capable: Up to 50% charge in 30 minutes12
Included Headphones EarPods with Lightning Connector
Lightning to 3.5mm Headphone Jack Adapter
Sensors Three-axis gyro
Ambient light sensor
SIM Card Nano‑SIM
Not compatible with existing micro‑SIM cards
1. iPhone 8 and iPhone 8 Plus are splash, water and dust resistant, and were tested under controlled laboratory conditions with a rating pf IP67 under IEC standard 60529. Splash, water and dust resistance are not permanent conditions and resistance might decrease as a result of normal wear. Do not attempt to charge a wet iPhone; refer to the user guide for cleaning and drying instructions. Liquid damage not covered under warranty.
2. Requires a wireless charger (sold separately).
3. Display size is measured diagonally.
4. Portrait Lighting available in beta.
5. Baterry life varies by use and configuration; see www.apple.com/uk/batteries for more information.
6. Apple Music requires a subscription.
Some features may not be available in all countries or all areas.
The Sky app will be available Autumn 2017. The Sky app may not be available in all App Stores.
Your minutes allowance includes calls to UK landlines (beginning 01, 02 and 03) and calls and texts to UK mobiles. Calls to service numbers (084, 087, 09 and 118) and personal numbers (070) are not included, other exclusions apply - see terms and conditions. To find out how much you’ll pay for calls, texts and data and what is/ isn’t included in your plan, please take a look at our call charges.
Our flexible Freestyle contracts have two parts:
One contract for your phone (24 or 36-month).
Based on an interest free Consumer Credit Agreement provided by Virgin Media Mobile Finance Limited. To pay the full cash price for this phone or speak to our sales team, call 0800 408 9347.
One contract for your minutes, texts and data (30-day rolling)
Your total monthly cost
This gives you the freedom to change your monthly plan up or down each month, with more or less minutes, texts or data. Plus, if you want to upgrade to a brand new phone, you can simply pay off the remaining cost of your old one when you're ready.
Got a question about our services?
What if I go over my data allowance? What if I go over my data allowance?
We’ll always give you a friendly text before you get too close to your limit when you’ve used 75% of your data, 95%, and then 100%.
£3 per day for each GB you use
But if you do go over, we’ll only charge you £3 per GB for each day you use mobile internet on your phone. Not bad, eh?
Flexibility to switch to a higher tariff - and back down
If you find you’re using more data than your current tariff gives you, you can move up to another tariff that gives you more, whenever you want. You can also move back down again if you find yourself using less data later. We’re flexible like that.
Get the Virgin Mobile app
Oh, and don’t forget, you can download our Virgin Mobile app or log into Your Account online to see how much you’ve used so far each month. It’s a great way to stay in control of how much data you use.
Connect to WiFi with our free Connect app
Download our free Connect app to get unlimited WiFi from over 20 million hotspots across Europe and the USA. Automatically connect and enjoy free, fast WiFi without using up your mobile data allowance.
Do you do unlimited data? Do you do unlimited data?
No but our tariffs do give you loads of data
Most of us tend to use way less mobile internet data than we think. We bet you’ll find our 5GB option is more than enough data to keep you ticking over for the whole month. 5GB of mobile data is equivalent to about 150 hours of steady internet browsing over the month or 5 hours a day. And that’s without ever using WiFi! Or with our 10GB tariff you can double it to a huge 10 hours a day! When did you last use your phone that much in a day?
We help you monitor your data usage
If you want to keep an eye on your data, you can manage how much you’re using with our Virgin Mobile app and by logging into Your Account online. We’ll also let you know by text when you’re at 75%, 95% and 100% of your limit.
Use our clever Connect app instead of mobile data
Download our free Connect app to get unlimited WiFi from over 20 million hotspots across Europe and the USA. Automatically connect and enjoy free, fast WiFi without eating up your mobile data allowance.
Can I cap my contract? Can I cap my contract?
You can now add a Spending cap to give you a safety buffer for your plan. Spending caps stop you from being charged for usage beyond a limit specified by you, each month. Charges covered by the cap includes, but is not limited to, going out of your allowance by calling or texting premium or international numbers or roaming outside of the EU. For more detail on what is and isn’t covered, visit our webpage.
Text alerts when you're near your limits
If you’re getting close to your minutes or data limit we’ll buzz you with a text. To stay in control of how many minutes and how much data you use you can download our My Account app or log in to Your Account online and see exactly what you’ve used this month.
Flexibility to change to a new tariff
If you find you’re using more minutes or data than your current tariff can handle you can upgrade to a tariff that gives you more. Or if you find you’re using less, you can move down to a cheaper tariff. We’re totally flexible. For full details of costs outside your tariff, see our pay monthly charges outside your tariff.
Why two contracts? Why two contracts?
Simple. To give you flexibility we have one contract for your handset loan - it will last for 24 or 36 months depending on what you choose. And another 30 day rolling contract for your airtime. So if you ever want to cancel the airtime contract you just need to give us 30 days' notice. Your handset loan will carry on until you pay it off, which you can do on the agreed instalments, or earlier. Whatever suits you best.
What if i'm still in a contract? What if i'm still in a contract?
Order up to 3 weeks in advance
Don't worry, if you're still in a contract elsewhere, you can delay delivery of your new phone for up to 3 weeks into the future and you won't have to pay a penny until then. That'll give you plenty of time to break the news to your old network that you're moving on to better things. It could get emotional...
Guarantee a great deal you've seen today
When you order today for a later delivery, we'll reserve the phone, price and any extras like tablets for you in a nice safe place where no one else can get them. So you'll never miss out, even if the offer ends in the meantime.
Switching your mobile to Virgin Media
Can I keep my number? Can I keep my number?
Yes! If you’ve got your current mobile number memorised to a tee, we can transfer it to your new phone in one working day once you’ve got a fixed date for the transfer.
Simply call your current provider a call and ask for your PAC code. Then call us free on 789 from your new Virgin Mobile phone when it arrives, give us your PAC code and our number transfer fairies will do the rest for you.
But if you’re happy getting a new number, you don’t need to do anything. Just sit back and wait for your new phone to arrive and then you’re ready to roll.
What's your signal like in my area? What's your signal like in my area?
Can I return my phone if I change my mind? Can I return my phone if I change my mind?
Of course! With our 14-day Customer Satisfaction Guarantee you can return your phone for a full refund minus any airtime you’ve used. Or, get a replacement within 14 days of receiving the phone. We’ll even send you the envelope to post it back to us in. Nice, eh?
Does my phone come with a warranty? Does my phone come with a warranty?
Yes! All our fabulous phones come with a reassuring 24 month warranty (12 months for iPhone) so if you have a problem with it, don’t sweat, we should be able to repair your device or replace it free of charge so long as you’re still in warranty. See what’s covered.
The legal stuff
Classic Contracts: Based on single 24 month minimum term contract for airtime plan and SIM. Credit check & payment by Direct Debit required. Prices shown require eBilling. For paper bill add £1.50 per month. If you cancel during your minimum term an early disconnection fee will apply. Further Legal Stuff applies – see virginmedia.com/legalstuff for details.
Freestyle Contracts: Based on either a 24 or 36 month interest free Consumer Credit Agreement provided by Virgin Media Mobile Finance Limited and a 30 day rolling Pay Monthly Airtime Contract with Virgin Mobile Telecoms Limited. Credit check & payment by Direct Debit required. You must pay off your loan in full in order to upgrade your handset. 0% APR Representative. Prices shown require eBilling. For paper bills add £1.50 per month.
Virgin Media Limited is an appointed representative of Virgin Media Mobile Finance Limited, which is authorised and regulated by the Financial Conduct Authority (Financial Services Register number: 626215)
*Standard charges apply, please check with your network operator for rates.
UK’s lowest price on selected Mobiles and SIM Only plans claim *Comparison of our 36 month handset loan agreement and 1GB data, 300 minutes, unlimited texts airtime plan against published standard pricing from major competitors. Other operators offer 24 or 30 month loan terms. Or comparison of our 12 month SIM Only plan against comparative major competitor plans. *View comparison table here.
SIM Only and handset airtime contracts: So that you can access our best offers we won’t always show a full list of our Handset and SIM Only plans that are available to buy. If you would prefer one of our standard offers please click here to view and buy.
General Mobile General Mobile
General: Phones subject to availability. Each July your airtime plan will increase by the Retail Price Index (RPI) rate of inflation announced in April of that year. We’ll give you 30 days’ notice of the exact increase. Plans include UK calls to UK landlines (01, 02, 03) & UK mobile networks. Calls & texts to mobiles in Jersey, Guernsey and Isle of Man are not covered by your inclusive monthly usage allowance. UK texts and data only. Speeds experienced will vary by device and location.
Calls to service numbers: The cost of calling 084, 087, 118 and 09 is formed of a combined access and service charge: we set the access charge and the company you’re calling set the service charge. Your access charge for these numbers will be shown on your bill and is currently 36p per minute for Pay As You Go and 58p per minute for Pay Monthly. The service charge will be advertised by the company that you are calling.
Calls to other non-geographic numbers: Freephone calls starting 0800 or 0808 are free from mobiles. Calls to 070 numbers will cost you up to 75p per minute in the UK.
Pay Monthly SIM Only: 12 month contract applies.
Pay As You Go: JAM Packs are valid for 30 days from the point of purchase or until used if sooner. Packs will auto-renew every 30 days if the customer account has sufficient airtime balance. Your existing pack will auto-renew unless you have cancelled it or have told us that you wanted to change it. 3G data only. Minutes for UK landlines (beginning 01, 02, 03) & UK mobile networks. Person-to-person UK texts only (delivery notifications excluded). UK allowance of minutes, texts and data can be used in the EU at no extra cost subject to Fair Use limits. Register online to change packs, top-up and make the most out of Virgin Mobile, visit virginmobile.co.uk/youraccount.
Nokia: HMD Global Oy is the exclusive licensee of the Nokia brand for phones and tablets. Nokia is a registered trademark of Nokia Corporation. All images used are for illustrative purpose only.
Mobile Broadband: Usage amounts given as example only. Credit check and payment by Direct Debit required. 30 day rolling or 12 month contract. If you cancel during the contract you will incur an early disconnection fee. Data bundle is for use within the UK only. Access and speeds are subject to network coverage. Voice-Over-Internet Protocol is not supported. If your use exceeds your monthly allowance you will be charged at the out-of-bundle rate of £3 a day per GB for each day that you use data. Roaming charges apply to your use outside the UK. Pay Monthly terms of service apply. Mobile WiFi device required with upfront fee of £39.99. For full terms and conditions visit virginmobile.com/legalstuff.
Guaranteed next day replacement: Applies to all claims accepted before 6pm Sunday to Friday.
Money back guarantee: Our 14 day Customer Satisfaction Guarantee lets you exchange your joining pack or phone for a different one of the same value or get a full refund, less any airtime you’ve bought. Prepaid packaging will be provided to post it back. Pay As You Go customers will be charged for any airtime used according to our Pay As You Go tariff. Pay Monthly customers will be charged for any airtime used. Calls and texts prior to return will be charged at 31p per minute and 13p per text.
UK’s Best Value Network: Virgin Media awarded "Best Value Network" at 2014,2015 and 2016 Mobile Choice Consumer Awards, decided by public vote among readers of Mobile Choice magazine. Results announced in October each year and valid for one year.
Faster average 4G speed: Based on Ookla’s analysis of Speedtest Intelligence data from 01/04/18 to 30/06/18. Ookla trademarks used under license and reprinted with permission.
F-Secure with Virgin Mobile offer: Not available on BlackBerry. Current retail price £79.99, see https://onlineshop.f-secure.com. Up to 5 devices. Ends after 12 months unless you opt to continue.
MMS messaging: MMS messages to some providers/networks may be delivered by our partner service BICS and will require the recipient to download the content of the message.
Roam Like Home: Fair use policy applies. See virginmedia.com/legalstuff
Spending Caps: In line with EU Legislation, spending caps are now available to all pay monthly customers who have joined or re-contracted with Virgin Media on or after 24 September 2018. Spending caps can be added when you join/re-contract with Virgin Media and will take effect immediately or from your next bill cycle if implemented at a later stage. Increasing or removing your cap will take effect immediately, but any reduction in spending cap will take effect from your next bill cycle. Any changes will be confirmed via text. Spending caps will not override the credit limit. Upon reaching 80% of your spending cap, you will receive a notification by SMS. Once the spending cap has reached 100%, you will receive a further SMS notification and no further out-of-bundle charges can be applied to your account (in-bundle services and access to emergency numbers will remain unaffected). Usage-related charges (including but not limited to calls or texts to premium or international numbers or roaming outside of the EU) count towards the cap; one-time charges (including but not limited to late payment fees and paper bill charges) do not count towards the cap. View and change your cap through virginmedia.com. See spending Cap Policy at virginmedia.com/legalstuff.
Offers + Extras Offers + Extras
Save £72 on the iPhone 8: Saving based on overall value of Consumer Credit Agreement, previously £72 higher. Monthly price includes 36 month Freestyle plan at £19 per month (for handset) plus £6 30 day rolling airtime plan (includes 1GB data, 1000 mins and unlimited texts). Offer ends 28/04/2019.
Save £72 with iPhone 8+: Saving based on overall value of Consumer Credit Agreement, previously £72 higher. Monthly price includes 36 month Freestyle plan at £22 per month (for handset) plus £6 30 day rolling airtime plan (includes 1GB data, 1000 mins and unlimited texts). While stocks last, or until 23:59 PM on 28/04/2019.
Save £72 on the iPhone 8+ and 100GB Saving based on overall value of Consumer Credit Agreement, previously £72 higher. Monthly price includes 36 month Freestyle plan at £22 per month (for handset) plus £10 30 day rolling airtime plan (includes 100GB data, 5000 mins and unlimited texts). Ends 28/04/2019.
Save £72 on the iPhone XR: Saving based on overall value of Consumer Credit Agreement, previously £72 higher. Monthly price includes 36 month Freestyle plan at £34 per month (for handset) plus £6 30 day rolling airtime plan (includes 1GB data, 1000 mins and unlimited texts). While stocks last, or until 23:59 PM on 28/04/2019.
iPhone 7 and iPad: Receive an iPhone 7 and iPad 6th Generation when purchased on a Freestyle plan. iPad 6th Generation RRP £319. While stocks last.
iPhone X and iPad: Receive an iPhone X and iPad 6th Generation when purchased on a Freestyle plan. iPad 6th Generation RRP £319. While stocks last.
Samsung A6: Pay £8.50 for first 6 months followed by £17 for remainder of contract. 24 month minimum term.
Save £72 on the Samsung 10e: Saving based on overall value of Consumer Credit Agreement, previously £72 higher. Monthly price includes 36 month Freestyle plan at £21 per month (for handset) plus £6 30 day rolling airtime plan (includes 1GB data, 1000 mins and unlimited texts). While stocks last, or until 23:59 PM on 17/04/2019.
Save £72 on the Samsung 10e & 100GB: Save £72 with Samsung 10e: Saving based on overall value of Consumer Credit Agreement, previously £72 higher. Monthly price includes 36 month Freestyle plan at £21 per month (for handset) plus £10 30 day rolling airtime plan (includes 100GB data, 5000 mins and unlimited texts). Ends 17/04/2019.
Save £72 on the Samsung S10: Saving based on overall value of Consumer Credit Agreement, previously £72 higher. Monthly price includes 36 month Freestyle plan at £26 per month (for handset) plus £6 30 day rolling airtime plan (includes 1GB data, 1000 mins and unlimited texts). While stocks last, or until 23:59 PM on 17/04/2019.
Save £72 on the Samsung S10 & 100GB: Save £72 with Samsung S10: Saving based on overall value of Consumer Credit Agreement, previously £72 higher. Monthly price includes 36 month Freestyle plan at £26 per month (for handset) plus £10 30 day rolling airtime plan (includes 100GB data, 5000 mins and unlimited texts). Ends 17/04/2019.
Save £72 on the Samsung S10+: Saving based on overall value of Consumer Credit Agreement, previously £72 higher. Monthly price includes 36 month Freestyle plan at £29 per month (for handset) plus £6 30 day rolling airtime plan (includes 1GB data, 1000 mins and unlimited texts). While stocks last, or until 23:59 PM on 17/04/2019.
Save £72 on the Samsung S10+ & 100GB: Saving based on overall value of Consumer Credit Agreement, previously £72 higher. Monthly price includes 36 month Freestyle plan at £29 per month (for handset) plus £10 30 day rolling airtime plan (includes 100GB data, 5000 mins and unlimited texts). Ends 17/04/2019.
Samsung Galaxy J6 & Amazon Fire: Receive an Amazon Fire 7 Tablet 16GB WiFi only tablet (RRP £59.99) when you purchase a Samsung J6. While stocks last. *Model may vary*.
Samsung Galaxy J6 & Amazon Dot: Receive a Free Amazon Dot (RRP £49.99) when you purchase a Samsung J6. While stocks last.
Samsung Galaxy J6 & Amazon Fire: Receive a Free *Amazon Fire 7 Tablet 16GB WiFi only tablet (RRP £59.99) when you purchase a Samsung J6. While stocks last. *Model may vary*.
TellyTablet with Samsung S9: Get a TellyTablet included with Samsung Galaxy S9 from Virgin Media on a Freestyle Pay Monthly plan. The TellyTablet will need to be returned along with the phone and all its original packaging and accessories if the order is subsequently cancelled, or exchanged for a different handset. If your TellyTablet is damaged on return or you fail to return all the parts and accessories, we reserve the right to charge you for any repair or replacement cost. There is no cash, credit or other alternative to the TellyTablet; it is not transferable. TellyTablet is Wi-Fi only.
Samsung S8 & Galaxy Tab A 10.1': Receive a Galaxy Tab A 10 when you purchase a Samsung S8 on a Freestyle plan. Save £108 with Samsung S8 and Tab A 10. Based on price drop compared to previous month. Available while stocks last.
Samsung S9 & Galaxy Tab A 10.1': Receive a Galaxy Tab A 10 when you purchase a Samsung S9 on a Freestyle plan. Save £108 with Samsung S9 and Tab A 10. Based on price drop compared to previous month. Available while stocks last.Samsung
Samsung Galaxy J3 (2017) & Amazon Dot: When you take a Samsung J3 (2017) on a Freestyle plan, receive a Amazon Dot (RRP £49.99). While stocks last.
Samsung Galaxy A3 2017 plus Android Tablet offer: Receive a Samsung Galaxy Tab A Tablet when you purchase a Samsung Galaxy A3 2017 from Virgin Media on a Freestyle Pay Monthly tariff. Available while stocks last. The Samsung Galaxy Tab A Tablet will need to be returned with the handset along with its original packaging and all accessories if the order is subsequently cancelled, or is exchanged for a different handset. If your Samsung Galaxy Tab A Tablet is damaged on return or you fail to return all the parts and accessories, we reserve the right to charge you for any repair or replacement cost. There is no cash, credit or other alternative to Samsung Galaxy Tab A Tablet; it is not transferable. Tablet is Wi-Fi only and only available in white.Samsung A7 & Free Tab A 7": Receive a free Tab A7" when you purchase a Samsung A7 on a Freestyle plan, (RRP £139) While stocks last.
Sony Xperia L1 with FREE Amazon Fire Tab: Receive a free Amazon Fire Tab (RRP £59.99) when you purchase a Sony L1 on a Classic Pay Monthly plan. While stocks last.
Sony Xperia 10 with Wireless Bluetooth Speaker: Receive a free Sony SRS-XB20 Speaker (RRP £100) when you purchase a Sony Xperia X10 on a Classic Pay Monthly plan. While stocks last.
SIM Only offers
10GB for £10 SIM Only plan: Based on £6 discount on our 10GB plan (usually £16). Discount continues as long as you remain on the same plan. Offer ends 28/04/19. Terms and conditions apply.
50GB for £20 SIM Only plan: Based on £5 discount on our 50GB plan (usually £25). Discount continues as long as you remain on the same plan. Offer ends 04/06/19. Terms and conditions apply.
200GB for £22 SIM Only plan: Boosted from 40GB. Increased allowance continues as long as you remain on the same plan. Offer ends 25/04/2019. Terms and conditions apply.
All other offers
Lowest monthly price: Comparison of our 36 month handset loan agreement and 1GB data, 300 minutes, unlimited texts airtime plan against published standard pricing from major competitors. Other operators offer 24 or 30 month loan terms. Email email@example.com.
Pay as you go handset sale: Savings claims based on price drop compared to previous price of each handset.
Refer a Friend: You must have your friend's permission to share their details with Virgin Media. We will use their details to contact them about this offer only. Friend must purchase through the link we send them (not through another channel) within 30 days of receipt to qualify. Reward paid by BACS within 30 days of the end of your friend’s 14-day customer satisfaction guarantee (CSG) period. Reward not payable if friend cancels purchase in CSG period.
Data Rollover: Unused data from your inclusive monthly allowance will be added to next month’s allowance (Rollover Data). Rollover Data is used ahead of your monthly data. Unused Rollover Data expires at the end of that monthly allowance period. Data add-ons excluded. 4G plans only.
Data-free Messaging on WhatsAapp, & Facebook Messenger & Twitter: Standard UK messaging (video, picture, audio) does not deplete data allowance. Live video streaming & Voice & video calls excluded. 4G plans only. When monthly allowance via standard data usage is £3/day per GB. We welcome new messaging partners to this service.
Flexible Plans: Change your airtime plan up or down without penalty at any time during your contract. New allowance and price applies from your next monthly billing cycle until you switch again.
Roam Like Home: Fair use policy applies. See virginmedia.com/legalstuff
Unlimited Data/ Minutes/ Texts for cable customers: Unlimited plan is for Virgin TV, fibre or home phone customers only, includes unlimited data, and unlimited minutes and texts allowance to inclusive UK numbers for as long as you remain a Virgin TV, fibre or home phone customer. Includes UK calls to UK landlines (01, 02, 03) & UK mobile networks. Jersey, Guernsey and Isle of Man mobiles excluded. UK texts and data only. Acceptable use policy applies.
Welcome to Virgin Media Protect, brought to you by Asurion
Virgin Media Protect consists of:
- Mobile phone insurance covering loss, theft and damage (please see the Insurance Terms and Conditions below for further details).
- Mobile Rescue, the app and helpline that connects you to Tech Experts who can help with your phone frustrations (please see the Mobile Rescue Terms and Conditions of Use below for further details).
Payment is collected in a single monthly premium by Asurion Europe Limited. If either the insurance or the Mobile Rescue is cancelled, the other is cancelled automatically.
Insurance Terms and Conditions
Nobody likes reading the small print, but to avoid any surprises, please:
- Read the insurance Terms and Conditions in full so you know what’s covered, what’s not and how to claim
- Block any lost or stolen device as soon as you discover it’s missing by submitting a claim 24/7 at www.virginmedia.com/protect or by calling us on 0345030 4291* to protect against unauthorised calls
- Make a claim, ideally within 30 days of discovering that your device is damaged or missing by calling us on 0345 030 3291*
- Pay the excess fee to complete your claim for a replacement device which may be refurbished to ‘as new’ standard. The excess fee was confirmed in your welcome pack and you can call us at any time to check it
- Comply with our reasonable instructions, including switching off or uninstalling any apps which prevents our access to remove data from the claimed for device
- Return any damaged or faulty device in the pre-paid packaging provided with your replacement – or you’ll be charged a non-return fee (based on the value of the non-returned model)
To review your Virgin Media Protect Terms and Conditions, click here.
Freestyle Trade-Up Freestyle Trade-Up
Virgin Media Freestyle Trade Up Terms and Conditions
Please read the following terms and conditions carefully. You should understand that by placing an order to Trade Up you agree to be bound by these terms and conditions. It is recommended you take note of your IMEI number before you Trade Up in case there are any potential problems with your order. Please see the FAQ for help on how you find your device’s IMEI number
1. What is Freestyle Trade Up?
1.1. Trade up is a service that allows existing Virgin Media Freestyle customers (“you”) to upgrade to a new phone early by using the value in one old phone (a “Device”) to pay off your existing active Freestyle consumer credit agreement (your “Freestyle Loan”) with Virgin Media Mobile Finance Limited governed by the Consumer Credit Act 1974 (“Trade Up”).
1.2. You are able to Trade Up any valid Device; it does not need to be the Device associated to your existing Freestyle Loan.
2. Who Provides Trade Up?
2.1. The Trade Up services are operated for and on behalf of Virgin Media Limited (registered no. 03707644) at Media House, Bartley Wood Business Park, Hook, Hampshire RG27 9UP (“Virgin Media”) by West One Technology Limited (registered no. 3608228) at 153 Brooker Road, Waltham Abbey, Essex En9 1JH (“West One”) (together “we”, “us” or “our”).
3.1. To place a Trade Up order, you warrant:
(i) you are a resident in the United Kingdom;
(ii) that you are an existing Virgin Media customer with an active Freestyle Loan with Virgin Media Mobile Finance Limited;
(iii) you are the owner of the Device or have obtained express consent from the rightful owner to Trade Up the Device;
(iv) the Device is not subject to any previously agreed trade in or Trade Up arrangement;
(v) the Device was not purchased from Virgin Media within 30 days prior to placing the Trade Up order; and
(vi) the Device is not stolen or listed with us or a third party as stolen.
3.2. As part of the eligibility process, we will check the Device with CheckMEND, from the suppliers of IMMOBILISE as used by UK Police forces to trace stolen and missing property. If the Device fails any due diligence check we may notify the relevant police authority and we may pass the Device and your details to them and the Device Quote as defined in section 4 below will not be used to settle your Freestyle Loan.
4. Placing your Trade Up order
4.1. To determine the value of your Device, when placing your order you shall provide a true and accurate description of the Device, including but not limited to the following information:
(i) the correct brand/make, model and IMEI number of the Device you wish to Trade Up; and
(ii) the condition of the Device that you wish to Trade Up, which shall be classed as either: (a) a working device, which means all features of the Device are in good working order and condition, there is no physical damage to the exterior (e.g. to the buttons or screen) or water damage, the device is able to make/receive calls and SMSs, its battery is included and is able to maintain charge and power up (“Working Device”) or (b) a non-working device, which means a Device that is not fully functional (e.g. does not power up, has a damaged screen, case or buttons or has water damage) but includes a battery, is not crushed or bent; has no missing components (“Non-Working Device”).
The Device’s Trade Up value (“Device Quote”) shall be solely determined by Virgin Media, West One or a third party based on the make a model of the Device.
Device chargers and accessories may not be returned with your Device and hold no monetary value. They shall not form part of the condition and cannot be used to complete the Trade Up process. Such Device chargers and accessories will not be returned to you; therefore we recommend you carefully check the contents of your package before returning it to us.
4.2. Once a Trade Up order is placed, the Device Quote shall be valid for up to 14 calendar days to enable you to complete your order. If the Device arrives after 14 calendar days from the date the Trade Up order is placed, the Device Quote shall be updated – see section 5.1(ii).
4.3. You will be sent a free postage pack via Royal Mail after placing your order; this will normally arrive 2-3 working days after your Trade Up order has been placed. We do not accept responsibility for lost, stolen, late or damaged postage packs containing your Device. Proof of sending is not is not proof of receiving.
4.4. If we don’t receive your Device after 28 calendar days, your Trade Up order will be cancelled. For the avoidance of doubt, your current active Freestyle Loan and any new Freestyle Loan are separate and shall continue to be payable as normal and in line with your recently advised payment schedule.
4.5. Important Information prior to Trade Up:
(i) By placing your order and sending your Device, you will be unable to cancel your order.
(ii) Please remove any SIM card and any accessories, including without limitation memory cards, prior to Trade Up. We shall not be liable for any consequences of you not removing the SIM card or accessories, including any charges then occurred. You shall continue to be responsible for such charges; and
(iii) We strongly encourage you to backup and store elsewhere any data stored on the phone any memory card, including but not limited to images, messages and videos, on the Device that you wish to retain before to Trade Up. We will not be liable for any damage, confidentiality, loss or erasure of any such data, including personal data, or for any consequences of you not removing your data, including use or disclosure of such data.
5. Trade Up contributing to your Freestyle Loan
5.1. Once your order has been received, we shall, in our absolute discretion, determine whether the description of the Device when the Trade Up order is placed, is an accurate and true description of the Device received:
(i) If it is determined to be a true and accurate description, the Device Quote shall be used to part settle/settle your existing active Freestyle Loan.
(ii) If it is determined to not be a true and accurate description or if the Device is received after 14 calendar days from the Trade Up order and the value has subsequently changed, then the Device Quote shall be invalidated and a new revised quote (“Revised Value”) will be offered to you to part settle/settle your Freestyle Loan. You shall be notified of such Revised Value by e-mail and you shall have 5 calendar days from the issue of the Revised Value to either accept or reject the Revised Value. If you do not accept or reject the Revised Value, we shall assume you accept the Revised Value and this will be used to part settle/settle your existing active Freestyle Loan. If you do reject the Revised Value, we shall return the Device back to you free of charge. You have 14 calendar days from your acceptance or rejection of the Revised Value to cancel your new Freestyle Loan.
5.2. For the avoidance of doubt, the Device Quote or, if accepted, the Revised Value shall only contribute to your existing Freestyle Loan. Any outstanding amount on your existing Freestyle Loan remains payable in line with your recently advised payment schedule until paid off completely. This balance can be paid by contacting Virgin Media and making a debit or credit card contribution.
5.3. Payments in relation to your existing Freestyle Loan will not be taken for up to 30 calendar days from the date your Trade Up order was placed to allow us to process your order. After 30 calendar days, your payment shall resume and a revised payment schedule will be sent to you by email.
5.4. If the Device Quote or Revised Value is higher than the balance of your existing Freestyle Loan, a credit for the difference between the Device Quote Value or Revised Value and the outstanding balance of the Freestyle Loan shall be paid into the bank account, used to pay your existing Freestyle Loan monthly payments, within 10 working days.
6. Privacy and Data Protection
6.1. Where applicable, any data collected during the course of the Trade Up services will be processed and stored wholly in accordance with applicable data protection laws and regulations. The Promoter will use reasonable endeavours to ensure no data will be processed or stored outside the EEA or by third party organisation, except for the administration of the Trade Up services.
6.2. By placing a Trade Up order with us, Virgin Media and/or West One may use your personal information to contact you about special offers about goods and services that may be of interest to you.
6.4. We reserve the right to modify these terms and conditions from time to time. If we make changes to the term and conditions of this Agreement, then we will notify and make available such revised terms and conditions.
6.5. Ownership of the Device shall only pass to us once we have received the Device and when the Device Quote or Revised Value has been accepted and payment has been dispatched to you.
6.6. Subject to 7.6, in no event shall West One, Virgin Media, their affiliates, directors employees, agents or licensors, be responsible or liable for direct, indirect, special or consequential damages, arising in any way out of the Trade Up Services, including but not limited to, (a) any technical difficulties or equipment malfunction (whether or not under Virgin Media or West One’s control); (b) any theft , unauthorised access or third party interference; (c) any part the Trade Up order or after order process that is late, lost, altered damaged or misdirected (whether or not after receipt by Virgin Media or West One) due to any reason beyond the reasonable control of Virgin Media or West One; (d) any tax liability incurred in connection with the Trade Up; or (e) use of the Trade Up services.
6.7. By placing your Trade Up order, you agree, to the extent permitted by applicable laws, and except as provided herein, to release and hold Virgin Media and West One harmless from any and all liability whatsoever for any injuries, losses or damages of any kind arising from participation in or in connection with the Trade Up including without limitation, acceptance, receipt use and/or misuse of the Trade Up services.
6.8. Virgin Media and West One reserve the right to invalidate any Trade Up order where there is suspected fraudulent use of the Trade Up services.
6.9. Nothing in these terms and conditions his agreement shall limit or exclude West One’s or Virgin Media’s liability for death or personal injury resulting from our negligence and any other liability that cannot be excluded or limited by English law.
6.10. We are not liable or responsible for the failure to perform the Trade Up services, if in any way the Trade Up services are not capable of being conducted as reasonably anticipated due to any reasons beyond our reasonable control, including without limitation the act of default of any third party supplier and/or our compliance with any applicable law or regulations.
6.11. This agreement and any dispute or claim arising in relation to the same shall be governed and construed in accordance with English Law and is subject to the exclusive jurisdiction of the courts of England.