How do I keep my number?


Whether it’s your home phone number or your mobile number, we’ve got ways to make sure you keep your digits. Check out the options below to find out how it’s done.

Please be aware
If we recently sent you a new Virgin Mobile SIM card you must insert it into your phone before you request your PAC/STAC code. If you text to request your PAC/STAC code using your old SIM card your request will fail.

Joining Virgin Mobile and want to keep your number

Switching to Virgin Mobile has never been so easy, so follow these simple steps or check out our helpful video on Switching to Virgin Mobile.


Step 1
Grab a Porting Authorisation Code (PAC) from your current provider by either:

  • Texting PAC and your date of birth (DD/MM/YYYY) from your old SIM to 65075. For example, PAC 20051989
  • Go to your existing provider’s website and follow the links to Switching
  • Call your existing provider

Step 2
When you buy your new Virgin Mobile phone contract or SIM from us, we’ll ask you if you want to switch then, and that’s when you can give us your PAC.


Step 3
Once you get your new SIM, the switch process starts as soon as you put it in your mobile. See the list below on how long it should take.


Day you start the switch*^ vs. Day your switch completes

  • Monday - Tuesday
  • Tuesday - Wednesday
  • Wednesday - Thursday
  • Thursday - Friday
  • Friday - Monday
  • Saturday/Sunday - Tuesday

*If you pop in your SIM after 6pm, this will add an extra day on to the processing.
^If you start the switch on a bank holiday, this will also add an extra day on to the processing.


Step 4
Remember that until the switch goes through, your current provider’s service will still be active, which means you can still be charged. And don’t forget, you can always provide us with a switching PAC later, and choose a switching date that suits you.

Joining Virgin Mobile and want a new number

If you don’t want to bring your number with you, you’ll need a Service Termination Authorisation Code, or STAC.

When you provide us with your STAC, your old airtime plan will be cancelled as soon as the switch completes. That means you won’t need to serve a notice period or pay double the bills.

Just bear in mind that if you use a STAC, you won’t be able to recover your old number later.

You can get a STAC in a few ways:

  • Text STAC and your date of birth (in DDMMYYYY format) from your old SIM to 75075. For example: STAC 01031984
  • Go to your existing provider’s website and follow the links to Switching
  • Call your existing provider

When you buy your new Virgin Mobile phone contract or SIM from us, let us know the STAC and we’ll sort the rest.

I’m leaving Virgin Mobile

If you want to leave us, we’ll be sorry to see you go. But we’ve made things as easy as possible – and given you a few options so you can decide what’s right for you.

Mobile switching FAQs

Keeping your landline number

When you order our home phone services, we ask you if you want to keep your number. Once we’ve confirmed we can move it, the next part depends on how your services are being installed.

QuickStart
Once you’ve set up and activated your services, we’ll begin the process of switching over your number, which could take up to 10 days.

Technician install
On the day of your install our technicians will get your phone services set up, making sure that your number has also switched over.

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