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Some of our call centres are closed, so please only call if you need to. Instead, please use the help available online. Find out more >

    

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Need to make a payment? Pay online today >

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 Need to make a payment? Pay online today >

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Sky Sports and BT Sport coverage is coming back. Find out more >

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   Sky Sports and BT Sport coverage is coming back. Find out more >

Service status


Check your service status

  Run tests on your services and kit
  Check your area for network outages
  Book an engineer appointment
  Sign up for updates via text or email
  Replace your old or faulty kit

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Community


Our community is on hand

  Join over half a million members
  Browse through helpful hints and tips
  Talk to customers & our friendly team
  Post your own questions & answers

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Our community is on hand

  Join over half a million members
  Browse through helpful hints and tips
  Talk to customers & our friendly team
  Post your own questions & answers

Community
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Our community is on hand

  Join over half a million members
  Browse through helpful hints and tips
  Talk to customers & our friendly team
  Post your own questions & answers

Community
Using


Not sure how to do something?

  Discover service features & settings
  Get the most out of our kit
  Get to grips with Virgin Media mail


New step-by-step guides

Simple steps to help resolve common issues

Slow wifi
Slow WiFi speeds?

Step-by-step help to get
you back up to speed

Remote control
TV remote issues?

Step-by-step guide for when the TV
remote is lost, damaged or not working.

Boosters
Ready for a boost?

Step-by-step guide for setting up
a new or additonal booster.