TV and broadband deals

Download limits relate to your broadband usage, or how much you download from the internet. If you’re online a lot, you may not want to place a limit on your connection.

• All our deals, including our TV and internet packages, offer unlimited broadband. So you can stream, game and browse the internet, as much as you like (subject to our fair usage policy).

Do read up on broadband speeds before choosing any TV and internet packages or fibre-optic broadband deals. If you routinely stream large HD videos or play online games, you’ll need a faster internet connection.

Our best TV and broadband deals for speed:

• Mega Volt bundle – The fastest of our TV broadband deals. Gives you M500 Broadband that averages a download speed of 516Mbps.
  
• Volt TV and broadband deals – A broadband speed boost is included, at no extra cost. It’s one of several exclusive Volt benefits you’ll get to enjoy.

Our TV and broadband deals provide you with the Intelligent WiFi Hub, our best-ever TV 360 box and a voice control remote.

All of our TV and broadband deals come on a fixed-term contract, which just means that you’ll have both services for 18- or 24-months. Should you change your mind, you can pay a fee and leave the contract early. Otherwise, when you’ve completed this minimum term, our TV and broadband packages will usually move onto a 30-day rolling contract on their own.

To avoid unwanted surprises and get the best value for money TV and internet packages, make sure you look past the initial price you’ll pay and bear in mind how packages tend to go up in price once your offer period ends.

If affordability is the most important factor for you, then Stream from Virgin Media may be a good alternative to traditional TV services. Stream gives you super flexible entertainment and 10% credit back on selected entertainment subscriptions you add to the service.

Sure, we have phone, TV and broadband packages – you’ll just need to use our postcode checker (if you haven’t already) and see if they’re available where you are. You’ll probably find that this type of deal is more convenient than paying for a landline separately and it may also work out cheaper for you too.

Just so you know, line rental is included in the monthly cost of our landline, TV and broadband deals – and isn’t charged for broadband and TV deals or our broadband only packages.

You’ll get one contract that covers both services together
You won’t sign a paper copy – simply check and agree to our terms and conditions online. This’ll include details of the price, services, dates and duration of the TV and broadband deals, and you’ll be accepting our policies on fair and acceptable use, cancellation and other legal stuff.

You’ll agree to have TV and broadband for 18- or 24-months (deals vary)
You can only cancel all or part of your package at the end of your minimum term unless you’re prepared to give us 30 days’ notice and pay cancellation fees. There’s some exceptions:

• If you need to move home, there’s no early disconnection fee for taking TV and internet packages with you to your new address.
• If you change your mind during the 14-day cooling off period, you can cancel TV and broadband packages with no fee.
  
  

Broadband and TV can continue as usual when your contract ends
You’ll receive an end of contract message before the minimum term of your broadband and TV deal comes to an end and it’ll explain what happens next. If you make no changes when you’ve completed your contract, there’s nothing you need to do to continue enjoying our TV and broadband.

With so many channels to keep you entertained, here are some of the main ways you can receive them.

• Satellite: with a dish installed outside your home.
  
• Cable: an underground cable will bring you a TV signal. This is what powers our broadband and TV deals.
  
• Streaming: TV and film services from Netflix, Amazon Prime, Disney+ or BBC iPlayer offer their content through apps on smart TVs, games consoles or other plug-in devices.
  
  

We’re offering a wide selection of TV and internet packages, catering for sports, films, entertainment and more. When you’re with us, you’ll be able to watch the channels included in your package on our Virgin TV 360 box.

We have two methods for how to install Virgin Media broadband and TV deals. Depending on your postcode, you may be offered:

• QuickStart self-installation – just plug the kit in, no drilling or technical know-how needed.
  
• Or you can book one of our technicians for £30 and they’ll plug in the broadband and TV boxes for you (appointments are £0 where QuickStart is unavailable).
  
  Because we run our own network, unlike a lot of providers, we can get TV and broadband deals up and running on the same day. The WiFi Hub will need to be installed first, then the 360 box and it doesn’t need a satellite dish or TV aerial putting up.

It is indeed! Just follow these quick and easy steps to switch broadband providers to Virgin Media. Here’s what’ll happen when you’ve placed your order for one of our TV and broadband packages:

1. We’ll be in touch within 48 hours to confirm your installation date.
2. You’ll be able to contact your TV and broadband providers to cancel your current contracts.
3. Our WiFi Hub and TV 360 box will arrive, and you can either plug them straight in or we can set it up for you.

Virgin Media Fibre Broadband is included in all our packages, even our broadband and TV deals. All you’ll need to do is check your postcode (if you haven’t already), to see if we’re available in your area.

Combining your broadband with other deals like TV and phone is a simple way of keeping track of your services, with a single provider as opposed to three. It can also save you money in the long run and make it easier to switch if you find a better package deal elsewhere. Some providers will also offer exclusive offers and incentives, such as bill credit or free setup, if you buy a bundled package through them.

Why not compare our broadband packages and check what’s more affordable.

Use our postcode checker (if you haven’t already) to see, and compare, all our best broadband and TV deals in your area.

• Compare broadband based on your internet usage. You can see more about our speeds, for help finding our most suitable deals for your household.
• Compare TV packages based on the shows and channels you love to watch, such as Sky Sports or Sky Cinema, and your preferred picture quality (4K, HD).
• Compare perks, for example our Volt broadband and TV deals bring you a speed boost, double mobile data and more exclusive benefits, at no extra cost.

Check you can get our services in your home by popping in your postcode. Then pick a package that’s best for you. Once you’ve found one, let us know you want to switch when you place your order, and we’ll ask for your current providers details. We’ll need your provider’s name, plus your last name, address, account number, and the services you want to switch – broadband, home phone, or both. If we have trouble finding your details, either check your info with your current provider before placing your order again, or switch your services yourself and speak to them to cancel your services.

Your current provider will then send over details of your cancellation, including details of any early disconnection fees, which you should check before you agree to switch providers.

We’ll work with your current provider to seamlessly switch everything over, so you won’t spend a single second without WiFi or a working phone line. Your final bill with them and first bill with us won’t overlap, either – so you’ll only ever pay for one super-smooth service.

Learn more and watch our video guide

The length of time to switch providers usually depends on the type of installation you need for your home. Our QuickStart self-installation kit can be set up immediately and arrives in just four days. If your services need to be installed by an engineer, it could take a little longer as you’ll need to book in an appointment. If you’re switching your home phone to Virgin Media, it can take up to 10 days for your phone number to transfer across.

Our new switching process only covers broadband and home phone. Some providers might cancel your TV service when you switch your broadband, and some need you to contact them to cancel TV separately. Your current provider will send you this info when you start switching. Either way, you can still grab TV packages from us.