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Broadband for low income families

Receive Universal Credit? Get online for £15 a month with our Essential broadband.

Low income broadband deals

Essential broadband is a broadband-only package with average speeds of 15Mbps that costs £15 a month, and this price will never change for as long as you’re on Universal Credit.

It runs on a flexible 30 day rolling contract, so you have the freedom to upgrade to our other Virgin Media services or cancel at any time. Take a look below to find out how to get started!

Who can get Virgin Media Essential broadband?

Anyone who receives Universal Credit can get our Essential broadband, whether you’re new to Virgin Media or an existing customer.

How do I get Essential broadband?

If you’re a new customer, follow our super simple steps below to get the ball rolling. New customers won’t be able to apply anywhere else on the website, so make sure you stay on this page!

Existing Virgin Media customer? Fill in our existing customer form

Step 1

Get your evidence together – we’ll need a screenshot of your online Universal Credit Payments page, showing your name, address, assessment period and payment date. Make sure the payment date shown is within the last 30 days.

Step 2

Start a chat with us.

Step 3

If everything’s good, we’ll get your new broadband package set up and ready to go!

Universal Credit broadband

Essential broadband

15Mbps Fibre Broadband

£15 a month
30 day rolling contract
Free setup

Plan details:

Your Virgin Media Price

• £15 a month on a 30 day rolling contract
• Prices will never change

Fibre broadband

• Virgin Media WiFi Hub
• 15Mbps average download speed
• 2Mbps average upload speed

What does Essential broadband Include?

15Mbps average download speed
Essential broadband comes with download and upload speeds averaging 15Mbps and 2Mbps. And there’s no traffic management to slow you down, even at peak times.

£15 per month and the price won’t change
We’ll keep you connected for £15 a month for as long as you’re receiving Universal Credit.

A broadband-only package
Our Essential broadband pack only contains broadband. If you currently have TV or home phone with us, we’ll cancel these services for you if you decide to switch over. If you need your phone line for things like telehealth devices and care alarms, simply contact us to discuss your options.

Flexible 30 day contracts
Essential broadband is a 30 day rolling contract. Whenever you’re ready to go back to your usual Virgin Media services, give us a ring and we’ll sort it all out for you. We won’t ask about your financial situation, but the price of your usual services won’t be the same as before. After that, if you ever want to switch to Essential broadband again, you can just reapply the same way.

Essential Broadband - FAQs