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Essential broadband

With Virgin Media Essential broadband packages, you can get online and stay connected from £12.50 a month with our low-cost broadband.

What is Essential Broadband?

Our Essential broadband packages help anyone on a low income get online for a low monthly price with M15 or M50 Fibre Broadband. And now, for those on our M50 package, you can add Stream from Virgin Media for a one-off setup fee of £20.

If you want to subscribe to an Essential broadband package, you will need to provide your full name, postcode and date of birth, and confirm your consent to Virgin Media using these details to perform an eligibility check.

Am I eligible?

If you are a Virgin Media account holder receiving one of the following: Universal Credit, Pension Credit, Income Support, Income-based Jobseeker’s Allowance†, Income-based Employment Support Allowance†, you are eligible for Essential broadband packages. This applies to new and existing customers.

† (not contributory-based only. If both income and contributory-based, your income-based ESA or JSA must be higher)

Virgin Media gives you more for less

Essential broadband

15Mbps Fibre Broadband

£12.50 a month
30-day rolling contract
Free setup

Plan details:
Your Virgin Media Price
• £12.50 a month on a 30-day rolling contract

Fibre broadband
• Virgin Media WiFi Hub
• 15Mbps average download speed
• 2Mbps average upload speed

Essential broadband plus

54Mbps Fibre Broadband

£20 a month
30-day rolling contract
Free setup

Plan details:
Your Virgin Media Price
• £20 a month on a 30-day rolling contract

Fibre broadband
• Virgin Media WiFi Hub
• 54Mbps average download speed
• 5Mbps average upload speed

Essential broadband plus with Stream

54Mbps Fibre Broadband

£20 a month
30-day rolling contract
One-off £20 Stream setup fee

Plan details:
Your Virgin Media Price
• £20 a month on a 30-day rolling contract

Fibre broadband
• Virgin Media WiFi Hub
• 54Mbps average download speed
• 5Mbps average upload speed

Stream from Virgin Media
• Stream box
• £0 a month on a 30-day rolling contract

Let’s get you started

Whether you’re a new or an existing customer, follow our 3 simple steps below.

1. Go to live chat

Start a live chat with us where you’ll be asked to provide some details such as your full name, postcode and date of birth. This enables us to go ahead with the eligibility check.

2. A quick check

You’ll also be asked for your consent for Virgin Media to confirm your eligibility status based on data obtained from the Department for Work and Pensions.

3. Set up & go

After we’ve confirmed details and run an eligibility check we’ll soon get you up and running.


Or scan the QR code below:

What does Essential broadband include?

Stay connected with average speeds of 15Mbps for £12.50 a month or 54Mbps for £20 a month.

Virgin Media WiFi Hub
Delivering fast and reliable WiFi speeds to your home, with no traffic management to slow you down, even at peak times.

30-day rolling contract
A flexible 30-day rolling contract that you can cancel at any time, with no exit fees. If you do wish to cancel your social tariff broadband, start a live chat with us and let us know, we’ll take care of the rest. Can’t get Essential broadband but still want a rolling contract? Visit our Rolling Contract page.

Free set up
Whether you go for one of our QuickStart self-installation kits or prefer to get your broadband installed by one of our engineers, we’ll get you set up and online at no extra cost.

Our speeds explained
Virgin Media broadband will provide your home with the speed and reliability to keep everyone happy and connected. Our speeds explained.

FAQs

The legal stuff

Virgin Media services are only available in eligible Virgin Media network areas. TV 360, home phone, Volt benefits and WiFi Guarantee not currently available in 2022/23 network expansion areas.

You can find all the information you need about the Essential broadband packages in the terms and conditions.