Broadband for low income families

Yes. Those who receive Universal Credit can qualify for discounted broadband deals, such as our Essential broadband.

Free broadband isn’t generally available in the UK, some providers offer ‘social tariffs’ instead (discounted broadband deals, cheaper than the standard rate). People on Universal Credit, for example, can get online for £15 a month with our Essential broadband package.

Only the person receiving Universal Credit can apply. Once you've given us all the details we need, we’ll check the information and process your order for Essential broadband.

You’ll need a screenshot of your online Universal Credit Payments page, showing your name, address, assessment period and payment date (the payment date needs to be within the last 30 days).

The name and address will need to be the same as your Virgin Media account, whether you’re applying as a new or existing customer.

If you’re already in a contract with us, we’ll swap you over to our Essential broadband package straight away and you won’t have to pay any fees or extra charges. Simply fill in our existing customer form.

You can pay your Virgin Media bill several ways:

• Direct debit
  
• Online payment
  
• Over the phone
  
• Bank transfer (via online or phone banking)
  
• Cash payment
  
• By cheque
  
  

Visit our help centre for more information on how to pay your Virgin Media bill.

We’ll do all we can to keep your broadband up and running, so speak to us as soon as possible if you’re going to have trouble paying your monthly bill. Once you get in contact, we can discuss your options.

We’ll check to see if you’re still eligible for Universal Credit every 12 months. If you are, you’ll continue to be charged £15 a month. If you no longer receive Universal Credit, or you can’t provide evidence, the monthly price will increase to £23 a month. If you simply wish to cancel your Essential broadband, just let us know via live chat.