Here's what you can get at your home
Add Netflix to my Virgin Media bill
Existing customers
If you’re already with us and don’t have a Netflix account, you can easily add Netflix to your Virgin Media bill if it’s not included in your bundle.
Open the Netflix app on your Virgin TV box and select the Netflix banner. Choose Start your membership, enter your email, and in a few short clicks you’ll be ready to start enjoying Netflix!
New customers
If you don’t fancy the bundles above, you can also get Netflix as an add-on. Choose any bundle that includes broadband and TV - just hit Customise your package to add it.
Our Virgin TV 360 box is perfect for watching Netflix
Once you’ve set up your Netflix plan and you’re ready to tuck into some serious entertainment, all you need to do is go to the Netflix app and start watching. Here’s how:
Press Home on your remote and navigate to the Apps menu. Select Netflix and start binging your favourite shows!
You can also quickly pick up where you left off by tuning to channel 204. This’ll take you straight into the Netflix app and straight back to what you were watching.
*Eligible Virgin Fibre Areas only. Netflix Standard with Ads included in Biggest Combo and Mega Volt bundles. Netflix Terms of Use Apply. Content varies from time to time.
FAQs
The Netflix app is built into our latest Virgin TV boxes for easy access. You can choose a bundle with Netflix Standard with Ads included and if you’re an existing Netflix customer, you’ll be able to keep your account and switch your Netflix billing to Virgin Media.
Or you can add a Netflix plan to your existing bundle and pay through your Virgin Media bill, so there’s just one hassle-free payment for both Netflix and your Virgin Media services.
Check you can get our services in your home by popping in your postcode. Then pick a package that’s best for you. Once you’ve found one, let us know you want to switch when you place your order, and we’ll ask for your current providers details. We’ll need your provider’s name, plus your last name, address, account number, and the services you want to switch – broadband, home phone, or both. If we have trouble finding your details, either check your info with your current provider before placing your order again, or switch your services yourself and speak to them to cancel your services.
Your current provider will then send over details of your cancellation, including details of any early disconnection fees, which you should check before you agree to switch providers.
We’ll work with your current provider to seamlessly switch everything over, so you won’t spend a single second without WiFi or a working phone line. Your final bill with them and first bill with us won’t overlap, either – so you’ll only ever pay for one super-smooth service.
The length of time to switch providers usually depends on the type of installation you need for your home. Our QuickStart self-installation kit can be set up immediately and arrives in just four days. If your services need to be installed by an engineer, it could take a little longer as you’ll need to book in an appointment. If you’re switching your home phone to Virgin Media, it can take up to 10 days for your phone number to transfer across.
Our new switching process only covers broadband and home phone. Some providers might cancel your TV service when you switch your broadband, and some need you to contact them to cancel TV separately. Your current provider will send you this info when you start switching. Either way, you can still grab TV packages from us.
Popular Links
The legal stuff
*Monthly price of Virgin Media’s main services and O2 Airtime Plan will increase each April from April 2025 by the Retail Price Index rate of inflation announced in February each year plus 3.9%. Doesn’t apply to any add-ons you may have selected, out-of-bundle charges or admin costs, which may increase separately. See www.virginmedia.com/prices and www.o2.co.uk/prices for details.
No setup fee
This promotion means you won’t pay the usual setup fee of £35. No setup fee is available on all bundles, broadband & phone, and broadband only packages. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service.
These prices are for new customers only.
Virgin Media services are only available in eligible Virgin Media network areas. Virgin TV 360 and, for the time being, home phone are not available in new network expansion areas.
All of the products on this page are subject to survey, network capacity and a credit check.
Each service has a minimum contract length that’s shown in your basket.
If you take a bundle with both Virgin Media and O2, you’ll have separate contracts and bills – one for Virgin Media, and another for O2.
- Offers are subject to eligibility and availability.
- Read the terms on the Priority app or at o2.co.uk/terms
Get fast, reliable WiFi gliding through every room or money back
Eligible Virgin Fibre areas only. WiFi Guarantee available with M50 broadband or faster. £8p/m extra or included with Gig1, Gig2 or Volt. At least 30Mbps download speeds in every room or £100 one-off credit. Up to 3 WiFi Pods if needed. Exclusions & legal stuff apply.