Here's what you can get at your home
You can also add Netflix to any other broadband and TV bundle by customising it in the checkout.
*Monthly price shown will increase each April from April 2025 by the Retail Price Index rate of inflation announced in February each year plus 3.9%.
Add Netflix to my Virgin Media bill
Existing customers
If you’re already with us and don’t have a Netflix account, you can easily add Netflix to your Virgin Media bill if it’s not included in your bundle.
Open the Netflix app on your Virgin TV box and select the Netflix banner. Choose Start your membership, enter your email, and in a few short clicks you’ll be ready to start enjoying Netflix!
New customers
If you don’t fancy the bundles above, you can also get Netflix as an add-on. Choose any bundle that includes broadband and TV - just hit Customise your package to add it.
*Eligible Virgin Fibre Areas only. Netflix Standard with Ads included in Biggest Combo and Mega Volt bundles. Netflix Terms of Use Apply. Content varies from time to time.
FAQs
Check your contract or ask your current provider before you switch to avoid any future billings. Or you could be charged extra fees for not completing your notice period.
Yes. Because we own our entire network we're able to have all your services up and running on the same day.
If your home has had Virgin Media before you’ll be eligible for QuickStart – our self-installation kit. With QuickStart you’ll be able to set up our services in your own time with everything to hand.
How long does the installation take?
Generally speaking, we ask you to allow around two hours, but in most cases we get it done much sooner.
Do I have to sign for the equipment?
Yes, but if you’re not available, someone aged 18 or over can instead.
What if I have trouble with QuickStart self-installation?
We have a dedicated team to troubleshoot and guide you through each step of the set-up. If it’s not successful we will send an engineer out to you as soon as possible, free of charge.
Will you have to dig up my garden or driveway?
It depends on your property. If Virgin Media services have been installed previously, it is likely that we won’t have to. If not, we may need to do a small amount of digging in order to bring our network to you.
If you are unsure, we can arrange a pre-install engineer visit to have a look and discuss the process in advance.
My driveway has shared access, does this matter?
Yes, we will need you to provide us with some of your neighbours’ details (name, address, telephone number and email address) so we can get permission from them in the event that we need to do some digging.
Will you have to drill through the walls of my property?
If Virgin Media services haven’t been installed in the property before, we may have to do small amounts of drilling in order to feed our cable into the building. If you are unsure, we can arrange a pre-install engineer visit to take a look and discuss this with you in advance.
Do I need a satellite dish on the property?
No, all our services come down our special cable, which means your TV doesn’t get disrupted by bad weather.
I’ve had Virgin before but the cable has been cut, is that a problem?
Not at all – it just means you won’t be able to use our QuickStart self-install service. We’ll arrange for one of our engineers to come and set everything up for you instead.
How big will the box be?
Depending on the bundle you’ve chosen, your QuickStart pack can weigh up to 4.17kg and be up to 195mm x 220mm x 380mm – that’s slightly larger than a shoebox.
How long do I have to pick up my package from the collection point?
You’ll have 10 calendar days from your chosen collection date to pick up your snazzy QuickStart pack.
What do I need to bring with me to pick up my package?
You’ll need to bring the email and/or SMS message you received that includes your collection code. You will also need to take some form of ID, such as your passport or driver’s license. If someone else is collecting on your behalf, they will need the ID of the person who ordered it.
I’ve chosen home delivery, do I need to sign for my package?
You will need to be in on your chosen delivery date to sign for your Yodel parcel. If no one’s in, we’ll try to deliver it to a neighbour. Or if that doesn’t work, we’ll leave a card for you to get in touch and arrange a more convenient time.
How will I know when my package will be delivered?
On the morning your QuickStart pack is due to be delivered, your Yodel courier will give you an estimated 2-hour delivery slot via email and/or SMS message. Please bear in mind that the delivery window is an estimate and can’t be guaranteed.
Unlimited Data Boost for Ultimate Oomph bundle customers
Who is eligible for an unlimited data boost?
All Oomph bundle customers who experience a broadband fault resulting in a total loss of connectivity.
How many SIMs are entitled to the data boost?
All SIMs that you have on your Oomph account are eligible for an unlimited data boost.
How long does my data boost last?
An unlimited data boost lasts for seven days.
If a fault is not fixed in seven days, will I be eligible to receive another unlimited data boost?
Yes. Around 96% of broadband faults are resolved within seven days. But if for any reason a technician hasn’t been able to resolve the issue, an additional boost will be added to the account upon request.
These days, the telly we love lives in different places. That’s why Netflix is built into our latest Virgin TV boxes – with our Netflix app for easy access.
Now, you can choose a bundle with Netflix Standard with Ads included and if you’re an existing Netflix customer, you’ll be able to keep your account and switch your Netflix billing to Virgin Media.
Or you can add a Netflix plan to your existing bundle and pay through your Virgin Media bill, so there’s just one hassle-free payment for both Netflix and your Virgin Media services.
Check you can get our services in your home by popping in your postcode. Then pick a package that’s best for you. Once you’ve found one, let us know you want to switch when you place your order, and we’ll ask for your current providers details. We’ll need your provider’s name, plus your last name, address, account number, and the services you want to switch – broadband, home phone, or both. If we have trouble finding your details, either check your info with your current provider before placing your order again, or switch your services yourself and speak to them to cancel your services.
Your current provider will then send over details of your cancellation, including details of any early disconnection fees, which you should check before you agree to switch providers.
We’ll work with your current provider to seamlessly switch everything over, so you won’t spend a single second without WiFi or a working phone line. Your final bill with them and first bill with us won’t overlap, either – so you’ll only ever pay for one super-smooth service.
The length of time to switch providers usually depends on the type of installation you need for your home. Our QuickStart self-installation kit can be set up immediately and arrives in just four days. If your services need to be installed by an engineer, it could take a little longer as you’ll need to book in an appointment. If you’re switching your home phone to Virgin Media, it can take up to 10 days for your phone number to transfer across.
Our new switching process only covers broadband and home phone. Some providers might cancel your TV service when you switch your broadband, and some need you to contact them to cancel TV separately. Your current provider will send you this info when you start switching. Either way, you can still grab TV packages from us.
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The legal stuff
*Monthly price of Virgin Media’s main services and O2 Airtime Plan will increase each April from April 2025 by the Retail Price Index rate of inflation announced in February each year plus 3.9%. Doesn’t apply to any add-ons you may have selected, out-of-bundle charges or admin costs, which may increase separately. See www.virginmedia.com/prices and www.o2.co.uk/prices for details.
No setup fee
This promotion means you won’t pay the usual setup fee of £35. No setup fee is available on all bundles, broadband & phone, and broadband only packages. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service.
These prices are for new customers only.
Virgin Media services are only available in eligible Virgin Media network areas. Virgin TV 360 and, for the time being, home phone are not available in new network expansion areas.
All of the products on this page are subject to survey, network capacity and a credit check.
Each service has a minimum contract length that’s shown in your basket.
If you take a bundle with both Virgin Media and O2, you’ll have separate contracts and bills – one for Virgin Media, and another for O2.
- Offers are subject to eligibility and availability.
- Read the terms on the Priority app or at o2.co.uk/terms
Get fast, reliable WiFi gliding through every room or money back
Eligible Virgin Fibre areas only. WiFi Guarantee available with M50 broadband or faster. £8p/m extra or included with Gig1, Gig2 or Volt. At least 30Mbps download speeds in every room or £100 one-off credit. Up to 3 WiFi Pods if needed. Exclusions & legal stuff apply.
†To verify, see: https://www.virginmedia.com/legal/awards. Best Broadband Experience Award: GWS network award based on national tests Dec ’23-May ’24 comparing major UK providers’ average scores in respect of speed, reliability, latency, packet loss & video streaming. User speed depends on broadband package choice. Virgin Fibre areas only. Best Combined Connectivity Experience: based on GWS test results Dec '23-May '24 comparing data connectivity performance of major UK mobile operators and their associated ISP partners to form a combined score across both mobile network and WiFi experience. Best in Test: based on umlaut Fixed Broadband Benchmark 2023 comparing major UK ISPs on download speed, upload speed, latency and stability. Uswitch Most Popular Broadband Provider: based on Uswitch consumer research Dec 2022 - Jan 2023 conducted by Opinium comparing broadband sales volumes and overall customer satisfaction of major UK ISP operators, split equally to form a combined score.