Sitemap

Broadband, Landline, TV, Mobile and customer support.

Broadband

TV

Landline

Mobile

Switching

Customers

Help and support

Useful Pages

The legal stuff

£75 bill credit offer:

• This offer is available to new Virgin Media customers ordering the Big bundle or Big bundle + Picks online.
• The bundle needs to be ordered between 25th January and 11.59pm on 27th January 2022.
• Your contract runs for 18 months.
• This offer can’t be used with another offer.
• A household can only claim 1 bill credit amount.
• We can remove this offer at any time.
• Prices may change during your contract.
• We can’t offer cash or anything else in place of this offer.
• You won’t be able to keep your bill credit if:
• You cancel your services before they’re installed or before the end of your 14 day cancellation period.
• You downgrade your bundle before your services are installed or before the end of your 14 day cancellation period.
• The bill credit will be applied to your first bill.
• Any bill credit that’s left over will be applied to your following bills until it’s all used.

£100 bill credit offer:

• This offer is available to new Virgin Media customers ordering the Bigger bundle online.
• The bundle needs to be ordered between 25th January and 11.59pm on 27th January 2022.
• Your contract runs for 18 months.
• This offer can’t be used with another offer.
• A household can only claim 1 bill credit amount.
• We can remove this offer at any time.
• Prices may change during your contract.
• We can’t offer cash or anything else in place of this offer.
• You won’t be able to keep your bill credit if:
• You cancel your services before they’re installed or before the end of your 14 day cancellation period.
• You downgrade your bundle before your services are installed or before the end of your 14 day cancellation period.
• The bill credit will be applied to your first bill.
• Any bill credit that’s left over will be applied to your following bills until it’s all used.

£150 bill credit offer:

• This offer is available to new Virgin Media customers ordering the Bigger bundle + Sports, Bigger bundle + Movies or Bigger bundle + Sports & Movies Ultimate Volt bundle online.
• The bundle needs to be ordered between 25th January and 11.59pm on 27th January 2022.
• Your contract runs for 18 months.
• This offer can’t be used with another offer.
• A household can only claim 1 bill credit amount.
• We can remove this offer at any time.
• Prices may change during your contract.
• We can’t offer cash or anything else in place of this offer.
• You won’t be able to keep your bill credit if:
• You cancel your services before they’re installed or before the end of your 14 day cancellation period.
• You downgrade your bundle before your services are installed or before the end of your 14 day cancellation period.
• The bill credit will be applied to your first bill.
• Any bill credit that’s left over will be applied to your following bills until it’s all used.

Your price will not increase during the minimum period except for broadband only packages.

SEPARATE CONTRACTS AND BILLING APPLY TO VIRGIN MEDIA AND O2 SERVICES

New customers only. SERVICES ONLY AVAILABLE IN VIRGIN MEDIA NETWORK AREAS. Subject to survey, network capacity and credit check. A minimum period applies to the services, please check basket for details.

What is a minimum period?

When you take any services from Virgin Media you will be committing to taking that service for a minimum amount of time (e.g., 18 months). Virgin Media call this a minimum period, minimum term or minimum commitment period but they mean the same thing. Please check your basket for details of the minimum period that applies to the services you have chosen.

What if I cancel or move home?
If you cancel during the minimum period, you may need to pay an early disconnection fee, including when you move to a property outside of the Virgin Media Network area – this is because you will be asking to cancel your services early. The Virgin Media network does not cover all of the UK – please use our postcode checker here to check availability. You can find more details on the early disconnection fee and process by visiting the Legal Stuff section of the website here. For the full terms and conditions please click here.