Intelligent WiFi

WiFi Max brings you our superstrong WiFi guarantee, backed up by our Intelligent WiFi service and signal-boosting mesh WiFi Pods, for £8 a month – or at no extra cost with Gig1 Fibre Broadband, Ultimate Oomph, and our Volt packages.

Find out more about WiFi Max

Our superstrong WiFi guarantee is our promise you’ll enjoy download speeds of at least 20Mbps in every room or get £100 bill credit. And with our handy Virgin Media Connect app, you’ll be able to see how well your WiFi’s working, whenever you want.

WiFi Max brings you our superstrong WiFi guarantee backed up by our Intelligent WiFi service and signal-boosting mesh WiFi Pods at no extra cost with Gig1 Fibre Broadband, Ultimate Oomph and our Volt packages, or for £8 a month with one of our M50 to M500 packages without Volt.

If you’ve got Gig1 Fibre Broadband, Ultimate Oomph or one of our Volt packages, you can place an eligible order for your first mesh WiFi Pod on free Virgin Media Connect app. Or if we find there are no faults with your broadband service, but you’re still experiencing slow speeds, you can order a WiFi Pod online – just run a test on your services first.

Check your broadband service

If you’re adding WiFi Max with one of our M50 to M500 packages without Volt via the routes above, we’ll provide your first WiFi Pod automatically once your order’s been confirmed.

If you need a second or third Pod, sign in to My Virgin Media, click on Your Package and follow the steps in the WiFi Max tab.

Sign in to My Virgin Media

You can also order WiFi Max or get a second or third WiFi Pod, through one of our accessible contact options, if you need to use these.

More on accessibility contact options

If you already have Intelligent WiFi Plus, we’ll move you over to WiFi Max automatically – you won’t need to do a thing. And if you’ve got Gig1 Fibre Broadband, Ultimate Oomph or a Volt bundle, you’ll get it at no extra cost.

If you already have Intelligent WiFi Plus with any of our other broadband packages, you’ll continue to pay £5 a month for WiFi Max. We’ll send you an email about this – once you’ve received it, you’ll be moved over to WiFi Max within a month or so.

We may ask you to do a super-easy online broadband speed test, and to answer a few questions so we know we’re giving you what’s right for your needs.

With WiFi Max, you can get signal-boosting mesh WiFi Pods if you need them. These work together with our WiFi Hubs, and pack in next-level mesh WiFi technology for better coverage and faster speeds around the house.

The clever tech learns how you use WiFi – when and where you use it, and what devices you connect to it. It constantly updates itself to create the best conditions for the network your household needs. Just plug in the mesh WiFi Pods to link them to the Hub.

Our old WiFi Boosters help you tackle WiFi coverage problems. They use your home’s electrical wiring to boost the WiFi signal in the room.

Our new mesh WiFi Pods plug into any normal three-pin socket in your house, and work using mesh WiFi technology instead of your electrical wiring. They’ll team up with the Virgin Media WiFi Hub to boost your WiFi coverage around your home, even in those tricky signal-less spots.