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Intelligent WiFi

Intelligent WiFi technology is what makes our Hub 3, 4 and 5 so fast and reliable. If you are receiving download speeds of less than 20 Mbps, you may also find a WiFi Pod helpful. Claim up to three (if needed) with our superstrong WiFi guarantee.

See what products are available to you.

What is Intelligent WiFi?

Intelligent WiFi is designed to automatically sort out any WiFi issues around your home without you needing to leave your seat.

The Hub 3, 4 and 5 have Intelligent WiFi self-optimising technology built in as standard. But if you have any hard-to-reach places in your home, our superstrong WiFi guarantee has you covered.

This promises that if you don’t get download speeds of at least 20Mbps in every room, you can bag up to three WiFi Pods, on us – and if that still doesn’t do the trick, we’ll pop £100 credit on your next bill.

Exceptional features with Intelligent WiFi

An Intelligent WiFi Hub will optimise your home network to perfection. And by that, we mean:

Better WiFi coverage powered by our Hubs

There are two WiFi signals in your home: one connects devices that are far from your Hub (at slower speeds), the other is superfast when you’re closer. As you move your devices around, Intelligent WiFi checks on them all to see if they need a nudge on to the best WiFi band. Thanks to this adaptive band steering feature, you should have a fast and reliable broadband connection.

Automatic WiFi fixes

Intelligent WiFi sorts hiccups before they become problems and keeps your devices our of WiFi traffic jams by putting them on the quietest channel where they can perform at their very best. Its channel optimisation 2.0 feature now makes over 300,000 tweaks a day, just so you experience less WiFi interference and delays.

WiFi tailored to your needs

Older devices that can’t keep up with ultrafast broadband speeds can slow down a busy home WiFi network, unless you have Intelligent WiFi. It’s airtime fairness feature helps share WiFi throughout the home so all devices (and people using them) get the connection they need from the Hub 3, 4 or 5.

Complete coverage around your home

Scan your home using the free Virgin Media Connect app and, if it finds signal blackspots, you can now order an Intelligent WiFi Pod by calling 0800 064 3850.

Take control using the Connect app

The Virgin Media Connect App is the control unit for your WiFi. It lets you run a super-intelligent WiFi home scan to smooth out any snags, speed up your connection all around the house and pause WiFi to any device when you need to – perfect for when it’s the kids’ bedtime.

With the Connect app, you can also check out how all your WiFi Pods are doing – see their signal strength, which devices are connected to each one, get troubleshooting tips, rename them and much more.

Can I use mesh WiFi with an existing router?

Only the Hub 3, 4 and 5 have Intelligent WiFi mesh technology inside. If you’d like to start using mesh WiFi but have a different type of Hub, you’ll need to upgrade your Virgin Media online.

Our superstrong WiFi guarantee with WiFi Max

The superstrong WiFi guarantee with WiFi Max is our promise you’ll enjoy download speeds of at least 20Mbps in every room or get £100 bill credit. It’s backed up by our signal-boosting mesh WiFi Pods (if needed) and Intelligent WiFi service – at no extra cost with Gig1 Fibre Broadband and our Volt packages. You can also add WiFi Max to our M50 to M500 Fibre Broadband packs (without Volt) for £8 a month with your first WiFi Pod provided automatically.

Intelligent WiFi Pods

The WiFi Pods and the Hub will create a mesh network that can give all your connected devices the strongest possible connection, all the time, wherever they are in your home. It’ll constantly adapt and evolve – extending your home WiFi coverage, which should bring faster and more reliable speeds to more rooms.

Our plug-in WiFi Pods will always choose the best connection for each device – their new roaming feature checks WiFi signal around your home and how busy each point gets at certain times. The WiFi Pods also change settings to stop interferences automatically, such as from your neighbour’s WiFi.

FAQs

The legal stuff

Virgin Media services are only available in eligible Virgin Media network areas. TV 360, home phone, Volt benefits and WiFi Guarantee not currently available in 2022/23 network expansion areas.

Freestyle Contracts: Based on either a 24 or 36 month interest free Consumer Credit Agreement provided by Virgin Media Mobile Finance Limited and a 30 day rolling Pay Monthly Airtime Contract with Virgin Mobile Telecoms Limited. Credit check & payment by Direct Debit required. You must pay off your loan in full in order to upgrade your handset. 0% APR Representative. Prices shown require eBilling. For paper bills add £1.50 per month.

Virgin Media Limited is an appointed representative of Virgin Media Mobile Finance Limited, which is authorised and regulated by the Financial Conduct Authority (Financial Services Register number: 626215)

*Standard charges apply, please check with your network operator for rates.

5G: 5G compatible device, Freestyle or SIM Only plan and coverage required.

Download times are based on average 5G download speeds Q3 2019 (at 140Mbps). For more details see virginmedia.com/shop/broadband/speeds.html

Host a group video call in HD: HD compatible device required

4G Calling: All 4G Calling usage will deplete from Pay Monthly plan allowance. Any 4G Calling usage beyond inclusive allowance will be charged at the standard rates of the Pay Monthly plan. Access to 4G Calling service requires a 5G Pay Monthly plan and a compatible device. Virgin Media can’t guarantee that devices not supplied directly by Virgin Media will be compatible with 4G Calling. UK only.*No bank or credit card details are needed up front for the trial.

**Virgin Media Internet Security: New Virgin Media Internet customers only. Registration required. One subscription per Virgin Media customer. Not available on BlackBerry. See onlineshop.f-secure.com for full details. Unlimited devices, after the first 15 devices will need to be registered via f-secure. £3 per month or annual subscription for £30. For full terms and conditions see f-secure.com/en/legal/terms

Terms & conditions - Third party offers

Free Apple TV+

£4.99/month after free trial. One subscription per Family Sharing group. Offer valid for three months after eligible device activation, from 1 November 2019. Plan automatically renews until cancelled. Restrictions and other terms apply.

6 months with Google One!

Voucher must be redeemed by 01/10/2022. Voucher will be sent via email within 72 hours of receiving your handset. Available to new Google One members only. Additional terms apply. See https://one.google.com/offer/terms-and-conditions/virgin-6month-200gb for full terms and conditions. Android and Google Play are trademarks of Google LLC.