Broadband Speed Test

What does the broadband speed test show?

This speed test measures download speed, upload speed, latency, jitter and – if you have our Virgin Media Hub – packet loss. If you ran a speed test and need help making sense of the results, let’s break it down for you.

Download speed test

How fast you can get things from the internet to your device.
Measured in Mbps – higher is better!

A result like 264Mbps means you can download up to 264 megabits of data per second.

Download speed is important for browsing websites, watching Netflix or trying to get something like a file, an app, game, song or movie onto your device.

Upload speed

How fast you can send things to the internet from your device.
Also measured in Mbps – higher is better!

Upload speed is important for sending emails with attachments, backing up files to the cloud, taking video calls, posting photos or videos to social media, working from home, even online gaming.

Latency

How fast information travels from your device to the internet and back.
Measured in ms – lower is better!

A result like 30ms means it takes 30 milliseconds (that’s 0.03 seconds) for the internet to respond to your actions.

Say you click a link on a website or hit play on a video – latency is how quickly you get a response. This test result is super important for anything you need to happen in real-time (like online gaming and video calls).

Jitter

How much the latency bounces around.
Also measured in ms – lower is better!

A result below 1ms (millisecond) means you have a smooth, reliable connection.

Say your latency is sometimes 30ms, then 50ms, then 100ms, this change in timing is jitter. This test result is super important for voice and video calls, online gaming and smart security cameras. Low jitter means clear sound (not robotic) and smooth picture (no buffering).

Packet loss

How many chunks of data (called packets) never arrive.
Ideally 0% or as close to zero as possible – lower is better!

If you’re with another broadband provider, please try a different broadband speed test to check your packet loss. We can only complete this test on our own Hubs.

Packet loss, measuring how many chunks of data are going missing, reflects how reliable your internet connection is. A high result can cause you to experience delay, like freezing in an online game or glitchy video calls.

What is a good broadband speed?

This depends what you’re doing. Faster download speeds help you do more online at the same time.

Superfast (M125–M250)

For light use on up to 10 devices. Makes browsing, shopping and social media a doddle.

Ultrafast (M350–M500)

For standard use on 10+ devices. Great for online gaming and streaming all at once.

Gigabit speeds

For heavy use on all your devices. Keeps even the biggest, busiest households connected.

Check out our broadband deals

If your current package isn’t powerful enough for everyone or all your devices, see what other deals you can get with us.

Hub 3 router with broadband icons on orange flares

Broadband only

Speeds up to gigabit fast. All our deals, including broadband only, are backed up by Intelligent WiFi, bringing faster speeds to more areas of the home and the best WiFi performance.

Volt deals

Enjoy even bigger benefits, on us, when you’re with both Virgin Media and O2. Volt includes a broadband speed boost (up to 1Gbps) and guaranteed WiFi speed in every room.

Broadband and TV

Entertain all the family with at least 200+ channels. We have broadband and TV deals for every genre, available with Sky Sports, Sky Cinema, kids’ TV and more.

Broadband and flexible TV

Grab TV on a rolling 30-day contract. Enjoy 150+ channels, plus catch-up players and optional entertainment subscriptions. Flex is available with our 24-month broadband only deals.

How can I improve my broadband speed?

If something’s up with the WiFi signal in your home, try these simple tricks to improve your speed.

Move the Hub

Place it out in the open, at least a metre from any electrical devices that interfere with WiFi signal (like your TV and wireless speakers).

Reboot the Hub

The old turn it off, wait 30 seconds, then turn it on again trick refreshes the connection to our network. The Hub will pick up the less busy WiFi channel for the best WiFi performance.

Give your gadgets a break

Having too many phones, TVs or smart devices connected at the same time could slow you down. Disconnect anything you’re not using before you speed test your internet .

Try a wired connection

Plug your laptop or smart TV straight into the Hub using an Ethernet cable for a faster-than-WiFi connection.

WiFi Pods to the rescue

If your Virgin Media broadband is protected by our WiFi guarantee and you’re not getting the speed promised, you can try to boost signal with up to three WiFi Pods, on us.

Internet speed test FAQs

How accurate is the broadband speed test?

Pretty accurate! If anything, this strict, Ofcom-approved speed test is more likely to underestimate your speed. Your results will be a good reflection of how fast your broadband was during our test. If your results vary when you repeat the test, don’t worry, it’s normal – many factors can affect your speed, from the time of day to how many other devices were using your broadband when you ran the test.

How can I make my broadband speed test more accurate?

Use an Ethernet cable if possible – Removes WiFi issues.
Test near the Hub – Stronger WiFi signal.
Disconnect other devices or consoles from your WiFi – More bandwidth available for the test.
Close browser tabs, windows and apps – Have nothing running in the background.
Test multiple times a day for an average reading – Internet may be slower at peak times.
Use a reliable tool – Our speed test is accurate.

What device should I use to run the broadband speed test?

Computers, laptops, smart phones, tablets – our speed test works on all modern desktop and mobile browsers. The results will be the most accurate when you use an Ethernet cable to connect your device to the Hub, so you may want to start speed testing gadgets that have a port or those that can connect to an Ethernet adapter, like a MacBook.

Where should I be when I check my broadband speed?

Wired connection (most accurate) – Run the speed test right next to the Hub on a device that’s connected by Ethernet cable.
Speed test WiFi (most realistic) – Test wherever you normally use your device (living room, bedroom, home office) and your results will reflect your real experience. Try different rooms to get a full picture of your WiFi coverage.

What’s considered a good download speed?

A good download speed really depends on what you’re doing online and how many people or devices are using the connection at the same time.

100–200Mbps downloads – Good for small households. Light usage on up to 10 devices.
300–500Mps downloads – Good for medium to large households. Standard usage on 10+ devices.
Gigabit downloads (from 1,000Mbps) – Good for the biggest, busiest households and smart homes. Heavy usage on all your devices.

What’s considered a good upload speed?

A good upload speed really depends on the size of your uploads and your household.

20–25Mbps – Good for small households. Attach files to emails, join video calls, make social media posts.
36–52Mbps – Good for online gaming, HD streaming and large file transfers. Supports several people at the same time.
Gigabit uploads – Our fastest speeds are excellent for heavy uploads, 4K live streaming, content creators and working from home on big files.

Why is my download speed higher than my upload speed on my test results?

Totally normal! Most likely your broadband package was designed to be this way on purpose. Most of us rely more heavily on our download speed day to day, so it should be faster to cope with all our streaming, scrolling, browsing and gaming.

Why is my broadband speed slow on my test results?

If your download or upload speeds are slower than you’d expect, here are some likely reasons why:

You ran a WiFi speed test – Try plugging your device directly into the Hub using an Ethernet cable and test again.
Too many devices online at the same time – Pause or disconnect your other devices while you test internet speed and try again.
Background apps or software – Close unused apps before testing. Cloud backups, Windows update or streaming apps can use up connection without you realising.
WiFi setup may need attention – Check the Hub is placed in the best position and give it a reboot if it’s been a while since last time.
You’re using a VPN to work from home – Can be slower during peak office hours.
You ran a speed test at peak times (8–10pm) – Try again early in the morning or late at night for comparison.

Why is my latency, jitter or packet loss showing as high on my speed test results?

Possible reasons why your results are high:

Latency – You may live far from the test server, or your WiFi is crowded with too many devices, or your provider could be experiencing congestion. See how to improve latency.
Jitter – Could be an issue with inconsistent WiFi signal, especially if you’re far from the Hub. Network congestion (loads of people or devices online at the same time) can also cause high jitter.
Packet loss – Perhaps a weak WiFi signal issue or interference from other electronics (microwaves, cordless phones). If your home network isn’t congested with too many devices online at the same time, perhaps the Hub or your provider are having issues.

Why does the speed test say my broadband is faster on my Virgin Media Hub than my devices?

Totally normal! The Hub speed isn’t affected by obstacles or interference within your home, so it’s usually faster than your device speed.

Walls and furniture – Obstacles can reduce WiFi signal strength to your devices. The Hub is unaffected.
Distance from Hub – Your device could be far away, whereas broadband coming into your home goes straight to the Hub.
Bluetooth and microwaves – Interference can affect your WiFi speeds but not the Hub.
Maximum download speeds – Older devices may be capped at a lower speed (slower WiFi chips).
Your other devices – Sharing bandwidth can affect your device’s speed test, especially if someone is streaming, downloading or gaming.

The legal stuff

Lowest Ever Monthly Cost: Claim based on the lowest ever monthly price offered as of the date of this offer. New customers on eligible bundles. Virgin Fibre areas. Subject to restrictions & credit check. No set up fee, online only. Terms apply.

No setup fee

This promotion means you won’t pay the usual setup fee of £35. No setup fee is available on all bundles, broadband & phone, and broadband only packages. If you can set up using a QuickStart self-install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service.

These prices are for new customers only.

Virgin Media services are only available in eligible Virgin Media network areas. Home phone is not available in new network expansion areas.

All of the products on this page are subject to survey, network capacity and a credit check.

Each service has a minimum contract length that’s shown in your basket.

If you take a bundle with both Virgin Media and O2, you’ll have separate contracts and bills – one for Virgin Media, and another for O2.

Priority is a service from O2 that current Virgin Media customers aged 16+ can also use.

Offers are subject to eligibility and availability.
Read the terms on the Priority app or at o2.co.uk/terms

Get fast, reliable WiFi gliding through every room or money back

WiFi Guarantee available with M50 broadband or faster. £8p/m extra or included with Gig1, Gig2 or Volt. At least 30Mbps download speeds in every room or £100 one-off credit. Up to 3 WiFi Pods if needed. Exclusions & legal stuff apply.

General

Payment to Virgin Media: If you pay by any other means than Direct Debit, you may be charged a payment handling fee, made payable to Virgin Media Payments Ltd. You may choose to receive a paper bill instead. If you choose a paper bill, we may charge you an additional amount for this service, which we will tell you about when you request the change. Payment may be required in advance. Your first Virgin Media bill includes the charge for the month you join Virgin Media (from the day you join), plus one month in advance. Calls may be monitored. Further terms and conditions apply. See sections below for more Legal Stuff.

Inclusive servicing/repairs: Excludes misuse/mistreatment and accidental damage. See terms and conditions. Virgin Media Equipment remains property of Virgin Media.

Sim: Separate contracts and terms and conditions apply to your broadband and mobile services.

For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.

Virgin Media QuickStart: Only available for broadband to properties that are currently serviceable and have had Virgin Media services previously. Virgin Phone installation will take longer. Not available with full fibre.

Virgin Media Installation: Engineer installation fees may apply on certain packages or bundles (starting from £30 for standard install).

Virgin Media Setup Fee: There’s an activation fee of £35 (although discounts may apply from time to time). However, if you’re on one of our 30-day rolling contracts you’ll need to pay an additional one-off flexi fee of £45.

Virgin Media Connect app: Requires compatible iOS/Android mobile or tablet. The app will work on a device where setup has been completed using My Virgin Media account details. It’s not always possible to guarantee that we’ll be able to offer this app on every device, platform and operating system version or variant. Terms and conditions apply.

Remedies: If you have experienced a problem with your Virgin Media services caused by Virgin Media’s failure to exercise reasonable care and skill in providing services to you, then legal remedies are available including the right to require a price reduction by an appropriate amount. For more information about when legal remedies are available to you visit Citizens Advice.

Separate contracts apply to your broadband and mobile services.

What is a minimum period? When you take any services from Virgin Media you will be committing to taking that service for a minimum amount of time (e.g., 24 months). Virgin Media call this a minimum period, minimum term or minimum commitment period but they mean the same thing. Please check your basket for details of the minimum period that applies to the services you have chosen.

What if I cancel or move home? If you cancel during the minimum period, you may need to pay an early disconnection fee, including when you move to a property outside of the Virgin Media Network area – this is because you will be asking to cancel your services early. The Virgin Media network does not cover all of the UK – please use our postcode checker here to check availability. You can find more details on the early disconnection fee and process by visiting the Legal Stuff section of the website here. For the full terms and conditions please click here. If you cancel your service, you will need to return your kit to Virgin Media. If you fail to return or make available the equipment for collection within the given notification period for any reason, we are entitled to charge you for the replacement cost or reasonable recovery costs of the equipment. For more details on how to return the equipment, click here.

Offers

Prices and terms subject to change during contract

Mega Volt Bundle: Mega TV, Sky Cinema and Sky Sports (both in HD), M500 Fibre Broadband (average download speed 516 Mbps) option to add home phone with Anytime Chatter for £5 per month, Currently £84.99 per month for 24 months, £197 from month 25. 24 month minimum term. Alternative broadband speeds available, prices vary depending on speed chosen. Includes O2 mobile SIM with unlimited minutes, texts and Unlimited data (£15). 5G available in selected areas. 5G device, sim and tariff required to access 5G. See o2.co.uk/coveragechecker for coverage. Europe Zone roaming capped at 25GB per month, chargeable at £3.50 per GB afterwards Premium add-ons are available at extra monthly cost. If you cancel your service during your minimum term an early disconnection fee may apply. Netflix Standard with ads included at no extra cost. If you decide not to activate Netflix Standard with ads, this will not reduce or amend the price of your eligible bundle. Additional Terms and Conditions apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media may withdraw or amend the pricing if you change any part of your package. This offer maybe withdrawn at any time and cannot be used in conjunction with any other offer unless stated by Virgin Media.

Biggest Combo Bundle: Mega TV, Sky Sports HD, Sky Cinema HD, M500 Fibre Broadband (average download speed 516Mbps), and Netflix Standard with ads. Currently £74.99 a month for 24 months. 24 month minimum term. Home phone can be added from an extra £5 per month. Standard monthly pricing (currently £169 a month) applies from month 25. Alternative broadband speeds available, prices vary depending on speed chosen If you cancel your service during your minimum term an early disconnection fee will apply. Netflix Standard with ads included at no extra cost. If you decide not to activate Netflix Standard with ads, this will not reduce or amend the price of your eligible bundle. Additional Terms and Conditions apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Biggest Combo Volt Bundle: Mega TV, Sky Sports HD, Sky Cinema HD, Gig1 Fibre Broadband (average download speed at peak 1130Mbps), a 10GB data SIM and Netflix Standard with ads. Home Phone can be added from an extra £5 per month. If you cancel your service during your minimum term an early disconnection fee will apply. Netflix Standard with ads included at no extra cost. If you decide not to activate Netflix Standard with ads, this will not reduce or amend the price of your eligible bundle. Currently £88.99 a month for 24 months 24 month minimum term. Alternative broadband speeds available, prices vary depending on speed chosen. Additional Terms and Conditions apply. Includes O2 mobile SIM with unlimited minutes, texts and data. 5G available in selected areas. 5G device, sim and tariff required to access 5G. See o2.co.uk/coveragechecker for coverage. Europe Zone roaming capped at 25GB per month, chargeable at £3.50 per GB afterwards Premium add-ons are available at extra monthly cost. If you cancel your service during your minimum term an early disconnection fee may apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Netflix: Netflix subscription required at extra cost, unless included as part of an eligible bundle.

Bigger Combo Volt + Sports HD: New customers only. Mega TV, Sky Sports HD, M500 Fibre Broadband (average download speed 516Mbps). £72.99 a month. 24 month minimum term. Home Phone can be added from an extra £5 per month. Standard monthly pricing (currently £160* a month) applies from month 25. Alternative broadband speeds available, prices vary depending on speed chosen. If you cancel your service during your minimum term an early disconnection fee will apply. Includes O2 mobile SIM with unlimited minutes, texts and data. 5G available in selected areas. 5G device, sim and tariff required to access 5G. See o2.co.uk/coveragechecker for coverage. Europe Zone roaming capped at 25GB per month, chargeable at £3.50 per GB afterwards. Premium add-ons are available at extra monthly cost. If you cancel your service during your minimum term an early disconnection fee may apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Bigger Combo bundle + Sports HD: New customers only. Mega TV Sky Sports HD, M350 Fibre Broadband (average download speed 362Mbps). £64.99 a month. 24 month minimum term. Alternative broadband speeds available, prices vary depending on speed chosen. Home Phone can be added from an extra £5 per month. Standard monthly pricing (currently £150* a month) applies from month 25. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Bigger Combo Volt + Movies: New customers only. Mega TV, Sky Cinema in HD, M500 Fibre Broadband (average download speed 516Mbps). Premium add-ons such as Sky Sports are available at extra monthly cost. Currently £54.99 for 24 months. 24 month minimum term. Home Phone can be added from an extra £5 per month. Standard monthly pricing (currently £140 a month) applies from month 25. Alternative broadband speeds available, prices vary depending on speed chosen Includes O2 mobile SIM with unlimited minutes, texts and data. 5G available in selected areas. 5G device, sim and tariff required to access 5G. See o2.co.uk/coveragechecker for coverage. Europe Zone roaming capped at 25GB per month, chargeable at £3.50 per GB afterwards. Premium add-ons are available at extra monthly cost. If you cancel your service during your minimum term an early disconnection fee may apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Bigger Combo bundle + Movies: New customers only. Mega TV, Sky Cinema in HD, M350 Fibre Broadband (average download speed 362Mbps) and Weekend chatter. Currently £44.99 a month for 24 months. Price includes line rental (£19 a month). Standard monthly pricing (£130* a month) applies from month 25. 24 month minimum term. Alternative broadband speeds available, prices vary depending on speed chosen Premium add-ons such as TNT Sports or Sky Sports are available at extra monthly cost. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Bigger Combo Volt bundle: New customers only. Mega TV, M500 Fibre Broadband (average download speed 516Mbps). Currently £44.99 a month for 24 months. Home Phone can be added from an extra £5 per month. Standard monthly pricing (currently £122 a month) applies from month 25. 24 month minimum term. Alternative broadband speeds available, prices vary depending on speed chosen If you cancel your service during your minimum term an early disconnection fee may apply. Includes O2 mobile SIM with unlimited minutes, texts and data. 5G available in selected areas. 5G device, sim and tariff required to access 5G. See o2.co.uk/coveragechecker for coverage. Europe Zone roaming capped at 25GB per month, chargeable at £3.50 per GB afterwards Premium add-ons are available at extra monthly cost. If you cancel your service during your minimum term an early disconnection fee may apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Bigger Combo bundle: New customers only. Mega TV, M350 Fibre Broadband (average download speed 362Mbps). Currently £34.99 a month for 24 months. Home Phone can be added from an extra £5 per month. 24 month minimum term. Alternative broadband speeds available, prices vary depending on speed chosen Standard monthly pricing (currently £112 a month) applies from month 25. Discounted pricing may be offered in selected locations. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

M50 Fibre Broadband and Virgin Phone: New customers only. Minimum term applies to your broadband service, check basket for details. M50 Fibre Broadband (average download speed at peak 54Mbps) and Weekend chatter. £56 a month for 24 months, standard pricing thereafter (currently £56). Price includes line rental (£19* a month). If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

M125 Fibre Broadband and Virgin Phone: New customers only. 24 month minimum term. Average download speed 132Mbps and Weekend chatter. £29.99 a month for 24 months, standard pricing thereafter (currently £62). Price includes line rental (£19* a month). If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Fibre Broadband + Phone + Volt: M250 & Weekend chatter: New customers only. 24 month minimum term. Average download speed 264Mbps and Weekend chatter. £34.99 a month for 24 months, standard monthly pricing applies thereafter (£72 a month). Price includes line rental (£19* a month). If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

M250 Fibre Broadband and Virgin Phone: New customers only. Minimum term applies to your broadband service, check basket for details. M250 Fibre Broadband (average download speed at peak 264Mbps) and Weekend chatter. £35.99 a month for 24 months, standard pricing thereafter (currently £68). Price includes line rental (£19* a month). If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

M350 Fibre Broadband and Virgin Phone: New customers only. Minimum term applies to your broadband service, check basket for details. M350 Fibre Broadband (average download speed at peak 362Mbps) and Weekend chatter. £41.99 a month for 24 months, standard pricing thereafter (currently £74). Price includes line rental (£19* a month). If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

M500 Fibre Broadband and Virgin Phone: New customers only. Minimum term applies to your broadband service, check basket for details. M500 Fibre Broadband (average download speed at peak 516Mbps) and Weekend chatter. £47.99 a month for 24 months, standard pricing thereafter (currently £80). Price includes line rental (£19* a month). If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Gig1 Fibre Broadband and Virgin Phone: New customers only. Minimum term applies to your broadband service, check basket for details. Gig1 Fibre Broadband (average download speed at peak 1136Mbps) and Weekend chatter. £53.99 a month for 24 months, standard pricing thereafter (currently £86). Price includes line rental (£19* a month). If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

M50 Fibre Broadband: New customers only. Minimum term applies to your broadband service, check basket for details. M50 Fibre Broadband (average download speed 54Mbps). £48 a month for 24 months, standard pricing thereafter (currently £48). Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

M125 Fibre Broadband: New customers only. Minimum term applies to your broadband service, check basket for details. M125 Fibre Broadband (average download speed 132Mbps). 24 month minimum term product: £23.99 a month for 24 months, then £54 a month thereafter. Discounted pricing may be offered in selected locations. Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

M250 Fibre Broadband: New customers only. Minimum term applies to your broadband service, check basket for details. M250 Fibre Broadband (average download speed 264Mbps).24 month minimum term product: Currently £28.99 a month for 24 months, then £60 a month thereafter. Discounted pricing may be offered in selected locations. Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Broadband M250 + O2 SIM (Volt): New customers only. Minimum term applies to your broadband service, check basket for details. M250 Fibre Broadband (average download speed 264Mbps). 24 month minimum term product: £28.99 a month for 24 months, then £64 a month thereafter. Discounted pricing may be offered in selected locations. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

M350 Fibre Broadband: New customers only. Minimum term applies to your broadband service, check basket for details. M350 Fibre Broadband (average download speed 362Mbps). 24 month minimum term product: £26.99 a month for 24 months, then £66 a month thereafter. Discounted pricing may be offered in selected locations. Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

M500 Fibre Broadband: New customers only. Minimum term applies to your broadband service, check basket for details. M500 Fibre Broadband (average download speed 516Mbps). 24 month minimum term product: Currently £31.99 a month for 24 months, then £72 a month thereafter. Discounted pricing may be offered in selected locations. Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Gig1 Fibre Broadband: New customers only. Minimum term applies to your broadband service, check basket for details. Gig1 Fibre Broadband (average download speed 1136Mbps). 24 month minimum term product: Currently £36.99 a month for 24 months, then £78 a month thereafter. Discounted pricing may be offered in selected locations. Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.

Volt benefits: Volt benefits available if you have or sign up to both an eligible Virgin Media broadband service and an eligible O2 Pay Monthly tariff. Excludes Essential broadband customers from 10 November 2022. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) available to you in at the point you place your order to become supercharged with Volt. Doesn’t include Upload speed add-on; (2) our moneyback WiFi coverage guarantee with WiFi Max at no extra cost ; (3) Double the O2 mobile data for each eligible O2 Pay Monthly Mobile SIMS in the Virgin Media account holder’s name in your household (if you don’t take or already have unlimited O2 mobile data); Roam in 75 worldwide destinations. In O₂’s Europe Zone, your UK minutes, texts and data allowances apply, however if your UK monthly data allowance is over 25GB you’ll have a roaming limit of 25GB. After this you’ll be charged £3.50 per GB until you use up your monthly UK data allowance, you return to the UK or you reach your next bill cycle. In other inclusive international destinations outside of Europe, you get unlimited minutes, texts and data. Roaming subject to fair usage policy. Benefits applied following purchase that fulfils eligibility criteria. Existing eligible customers must place order to unlock Volt benefits via My O2. Volt benefits applied up to 14 days following order (or up to 14 days following Virgin Media installation for existing eligible O2 customers purchasing Virgin Media broadband). Check Virgin Media broadband speeds availability at www.virginmedia.com/join/availability. Separate contracts and billing apply to your Virgin Media and O2 mobile services. Further terms apply, www.virginmedia.com/shop/the-legal-stuff and o2.co.uk/terms. If you already have a Virgin Mobile SIM and continue using it, your service shall be subject to Virgin Media’s standard pay monthly terms and conditions which can be found at www.virginmedia.com/shop/the-legal-stuff.

TV

New customers: If QuickStart self-install is unavailable, standard engineer install at no extra cost. If QuickStart self-install is available but you choose engineer installation, install fees may apply (starting from £30 for standard install) £10 monthly recurring service extension fee for the first additional box plus £5 monthly recurring service extension fee for any further boxes.

**Existing customers adding TV:** £30 network installation fee where QuickStart is unavailable. £10 monthly recurring service extension fee for the first additional box plus £5 monthly recurring service extension fee for any further boxes.

Content and features may change at any time during the contract.

Premium channels (add-ons): 30 days’ notice required to remove premium channels/packs. Sky Sports SD subscription required to take Sky Sports channels in HD. Sky Cinema Premiere +1 not available in HD.

Sky Sports HD channels: Sky Sports HD channels £7* a month when subscribing to Sky Sports SD channels.

Sky UHD: Sky Cinema and Sky Entertainment UHD requires a V6 or Virgin TV 360 box and a 4K compatible TV/device with HDCP 2.2. Up to 4x the clarity of standard HD content: based on comparison of HD (1920 x 1080 pixels) versus UHD (3840 x 2160 pixels).

£6* a month for customers with Megat TV packages (Bigger Combo/Biggest Combo/Mega Volt), Maxit TV packages (Fullhouse/ Bigger Bundle/ Ultimate Oomph/ Ultimate Volt). 30 days’ notice required to remove Sky Cinema and Sky Entertainment UHD pick. Prices may increase at any time during the contract.

TV channels: Channel line-ups are subject to regional variations. TV packs currently exclude some Teletext services. ITV HD is subject to regional variation. ITV HD is not available where STV HD or UTV HD is available.

HD: Number of inclusive HD channels depends on package.

4K: 4K/UHD compatible. Requires 4K compatible TV/device with HDCP 2.2.

Premium channels and upgrades must be kept for at least 30 days.

TNT Sports: Get TNT Sports subscription for £18 a month. 30 day rolling contract. The following channels are included in the TNT Sports TV pack: TNT Sports 1 HD, TNT Sports 2 HD, TNT Sports 3 HD, TNT Sports 4 HD, TNT Sports Ultimate.

Virgin TV 360 Box: Not available with full fibre. Minimum of M50 Fibre Broadband required for operation. Boxes require a HDMI cable to connect to your TV. Catch Up TV: Catch Up TV content available for seven days after broadcast.

Virgin Stream box: Virgin Media broadband required (min. 50 Mbps). Compatible with Hub 3 and above. Stream box requires an HDMI cable connected to TV. HD TV set and a Stream box connected with HDMI cables required for viewing HD channels. Number of inclusive HD channels depends on package. 4K compatible TV/device required to watch Ultra HD. Stream box and remote remain property of Virgin Media.

Flex: Virgin Media broadband required (min. 50 Mbps). Not available with other Virgin Media TV services. Compatible with Hub 3 and above. Stream box requires an HDMI cable connected to TV. HD TV set and a Stream box connected with HDMI cables required for viewing HD channels. Number of inclusive HD channels depends on package. 4K compatible TV/device required to watch Ultra HD. Stream box and remote remain property of Virgin Media. There is a £5 a month charge for Flex service, and a one-off activation fee of £35 may apply, along with charges & terms for each Flex entertainment subscription chosen. Some Flex subscriptions require 30 days’ notice to cancel. New Virgin Media broadband customers subject to 24 month contract and set up fees may apply. See full details.

10% credit: 10% saving when compared to standard Virgin Cable TV pricing . Credit applied to monthly bill. Credit cannot be applied to offer prices. Further terms apply.

TV Go: Content available to view depends on TV package. Not all channels/content from relevant pack available. Live streaming and On Demand requires broadband/WiFi or 3G/4G/5G access. UK only. Access via PC, Mac or TV Go App (selected iOS devices and Android™ devices only). Maximum 5 compatible devices per account can watch TV, and only 2 devices can stream at any one time. Only one Sky service can be streamed at a time. Other content restrictions apply. Sky Sports apps: Only available via the Sky Sports website or apps (for selected iOS and Android mobiles and tablets) to customers who subscribe to these channels. UK only. Maximum 6 devices. Only available on iOS 11 and above, and Android 5.0. Selected content may not be available to view. Separate terms and conditions apply to the Sky Sports apps and websites.

Virgin Media Store: Separate terms and conditions apply to the Virgin Media Store service. Purchases must be made on the website or TV box. Compatible device & browser required. Virgin TV subscription and compatible box required to buy and watch via TV box. View content on up to 5 registered devices. Max 2 devices can stream content simultaneously. Stream and download in UK only.

Box-to-box streaming: Powerline may be required to connect TV boxes to home network, subject to your household electrics supporting the required network speed.

Movies On Demand: Virgin Movies On Demand are pay by title. Once rented, content available for 48 hours.

Sky Sports: The F1 Logo, F1, FORMULA 1, FIA FORMULA ONE WORLD CHAMPIONSHIP, GRAND PRIX and related marks are trademarks of Formula One Licensing BV, a Formula One group company. All rights reserved.

Information about your TiVo use: By having and/or using the TiVo service you give us your consent to use your viewing information to personalise your TiVo experience (in addition to the other purposes set out in our privacy policy). We may share this information with third parties in an aggregated form. This will not personally identify you. This aggregated data may be used by those third parties for marketing purposes. TiVo, WishList and the Thumbs Up logo and the Thumbs Down logo are trademarks or registered trademarks of TiVo Inc. and its subsidiaries worldwide.

TiVo features: Music On Demand is not discoverable by the search function.

Series Link+: Virgin TV 360, Virgin TV V6 and TiVo only. Not all services and apps are available via Search. Search will only bookmark content available on TiVo platform.

Netflix: Netflix subscription required at extra cost. Additional Terms & Conditions apply.

Amazon Prime Video: Amazon Prime subscription required. 18+. See Amazon website for T&Cs.

Box Sets: Available to Full House (XL) / Maxit TV/Mega TV customers on TiVo/Virgin TV V6/Virgin TV 360 only. Content is variable and shows/series will be added and withdrawn monthly.

Offers require you to pay by Direct Debit and use eBilling.

† TV channel subject to regional variation.

Broadband