Our cookies are here to help

Cookies are little files that our website puts on your device to make visits quicker, easier and more relevant. Some cookies are essential for our website to work and others remember things about you to give you a better, more enjoyable online experience. They also help us to create content, advertise our products and services, and personalise our offers to you.

Below you’ll find loads more about what each type of cookie is and what it does. You’ll also see us talk about whether a cookie is 1st party and 3rd party, and if it’s a session or persistent cookie. 1st party cookies are created directly by our website, whilst 3rd party cookies are created by other websites, and are typically used for tracking and advertising across different websites. Session cookies are temporary and will be deleted when you close your browser. Persistent cookies are saved within your browser and are only deleted if you clear your browsing data yourself or if they hit their expiry date.

Your Virgin Media cookie settings

You have a choice whether some of your cookie settings are turned on or off, all you need to do is click the link below to update your cookie preferences. Remember – essential cookies have to stay on!

Turning some of these cookies off might affect your browsing experience, so to avoid that we’d suggest making sure that cookies are enabled in your browser settings.

For more info on how we use your personal data, please see our Privacy Policy.

Our cookies and what they do:

More cookie info:

The legal stuff

†The price of your Virgin Media services may increase during your contract. If this happens, we will notify you beforehand and you will have the option to leave your Virgin Media contract without paying an early termination fee, including where you are in a minimum term contract. If you are purchasing or recontracting your Virgin Media services for a new minimum term at the same time as purchasing or recontracting to an O2 Airtime Plan, and we increase the price of your Virgin Media services, you will have the option to leave your Virgin Media services and your O2 Airtime Plan without paying an early termination fee.

*O2 sim: Each year your O2 mobile Airtime Plan will be increased by the Retail Price Index (RPI) rate of inflation announced in February plus 3.9%. If RPI is negative, we’ll only apply the 3.9%. You’ll see this increase on your April 2022 O2 bill onwards. Since this increase is provided for within your agreement, you will not be able to leave without paying an early termination fee as a result. See o2.co.uk/prices.


New customers only. SERVICES ONLY AVAILABLE IN VIRGIN MEDIA NETWORK AREAS. Subject to survey, network capacity and credit check. A minimum period applies to the services, please check basket for details.