Our cookies are here to help

Cookies are little files that our website puts on your device to make visits quicker, easier and more relevant. Some cookies are essential for our website to work and others remember things about you to give you a better, more enjoyable online experience. They also help us to create content, advertise our products and services, and personalise our offers to you.

Below you’ll find loads more about what each type of cookie is and what it does. You’ll also see us talk about whether a cookie is 1st party and 3rd party, and if it’s a session or persistent cookie. 1st party cookies are created directly by our website, whilst 3rd party cookies are created by other websites, and are typically used for tracking and advertising across different websites. Session cookies are temporary and will be deleted when you close your browser. Persistent cookies are saved within your browser and are only deleted if you clear your browsing data yourself or if they hit their expiry date.

Our cookies and what they do

Your Virgin Media cookie settings

Remember – essential cookies have to stay on!

But if you want to change or manage your non-essential cookie settings for this site, you can update your settings now.

There are some legacy cookies on this site that can’t yet be managed through your cookie settings, these are the cookie names that are prefixed with an hash symbol (#) and are from some of our historical advertising and analysis partners. Having these switched on won’t intrude on your browsing experience, and any advertising or analysis is anonymous. We’re working hard to update these as soon as we can. In the meantime, you can manage those cookies by changing your browser settings to restrict, block or delete cookies if you want. Each browser is different, so check the ‘Help’ menu of your particular browser (or your mobile device or tablet manual) to learn how to change your cookie preferences. Many browsers have universal privacy settings for you to choose from.

  • How to manage cookies in Microsoft Edge

Cookie settings in most versions of Internet Explorer can be found by clicking the tools option and then the privacy tab.

  • How to manage cookies in Firefox

Cookie settings in Firefox are managed in the Options window's Privacy panel. See Options window - Privacy Panel for information on these settings.

  • How to manage cookies in Chrome

Click on the spanner icon on the toolbar, select settings, click the under the bonnet tab, click on content settings in the privacy section.

  • How to manage cookies in Opera

You can manage cookies in Opera if you Click on settings, then Preferences, then Advanced and finally Cookies.

  • How to manage cookies in Safari

Choose Safari, then preferences and then click security. You should then be able to specify if and when Safari should accept cookies.

  • To manage cookies on your mobile device or tablet please consult your manual or handbook.

For more info on how we use your personal data; please see our Privacy Policy

Email pixels

An email tracking pixel is an invisible 1px by 1px image inserted into an email to help us understand your interactions with that email and to improve the email communications we send. Email pixels provide insight to tell us things like whether you opened the email, how many times and the device you used, helping to inform our marketing strategies. The email pixel sits within the email communication, but it stores nothing on your device. If you delete the email this will also delete the pixel.

How to turn off the application of email pixels

You can turn off the application of email pixels by closing the email before you download any images or click on any links. Many mailbox providers allow you to block the loading of images containing pixels in any emails received and you can adjust the settings in your mobile or web app to enable this. Many mobile and desktop devices will also allow you to adjust the settings on the device to block the loading of images containing pixels. We do not control these third-party settings and are not responsible for the privacy policies of these third-party organisations. Please refer to their policies if you want to learn more about these settings.

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