Our cookies are here to help

Cookies are little files that our website puts on your device to make visits quicker, easier and more relevant. Some cookies are essential for our website to work and others remember things about you to give you a better, more enjoyable online experience. They also help us to create content, advertise our products and services, and personalise our offers to you.

Below you’ll find loads more about what each type of cookie is and what it does. You’ll also see us talk about whether a cookie is 1st party and 3rd party, and if it’s a session or persistent cookie. 1st party cookies are created directly by our website, whilst 3rd party cookies are created by other websites, and are typically used for tracking and advertising across different websites. Session cookies are temporary and will be deleted when you close your browser. Persistent cookies are saved within your browser and are only deleted if you clear your browsing data yourself or if they hit their expiry date.

Our cookies and what they do

Your Virgin Media cookie settings

Remember – essential cookies have to stay on!

But if you want to change or manage your non-essential cookie settings for this site, you can update your settings now.

There are some legacy cookies on this site that can’t yet be managed through your cookie settings, these are the cookie names that are prefixed with an hash symbol (#) and are from some of our historical advertising and analysis partners. Having these switched on won’t intrude on your browsing experience, and any advertising or analysis is anonymous. We’re working hard to update these as soon as we can. In the meantime, you can manage those cookies by changing your browser settings to restrict, block or delete cookies if you want. Each browser is different, so check the ‘Help’ menu of your particular browser (or your mobile device or tablet manual) to learn how to change your cookie preferences. Many browsers have universal privacy settings for you to choose from.

  • How to manage cookies in Microsoft Edge

Cookie settings in most versions of Internet Explorer can be found by clicking the tools option and then the privacy tab.

  • How to manage cookies in Firefox

Cookie settings in Firefox are managed in the Options window's Privacy panel. See Options window - Privacy Panel for information on these settings.

  • How to manage cookies in Chrome

Click on the spanner icon on the toolbar, select settings, click the under the bonnet tab, click on content settings in the privacy section.

  • How to manage cookies in Opera

You can manage cookies in Opera if you Click on settings, then Preferences, then Advanced and finally Cookies.

  • How to manage cookies in Safari

Choose Safari, then preferences and then click security. You should then be able to specify if and when Safari should accept cookies.

  • To manage cookies on your mobile device or tablet please consult your manual or handbook.

For more info on how we use your personal data; please see our Privacy Policy

More cookie info:

The legal stuff

£75 shopping voucher or £75 bill credit:
• This offer is available to new Virgin Media customers ordering the Big bundle or Big + Picks bundle online.
• The bundle needs to be ordered between 12th May 2022 and 11.59pm on 18th May 2022.
• Your contract runs for 18 months.
• This offer can’t be used with another offer.
• A household can only claim 1 shopping voucher or 1 bill credit amount.
• We can remove this offer at any time.
• Prices may change during your contract.
• We can’t offer cash or anything else in place of this offer.
• You won’t be able to keep your shopping voucher or bill credit if:
• You cancel your services before they’re installed or before the end of your 14 day cancellation period.
• You downgrade your bundle before your services are installed or before the end of your 14 day cancellation period.

£150 shopping voucher or £150 bill credit:
• This offer is available to new Virgin Media customers ordering the Bigger bundle, Bigger bundle + Sports, Bigger bundle + Movies, or broadband and TV bundles online.
• The bundle needs to be ordered between 12th May 2022 and 11.59pm on 18th May 2022.
• Your contract runs for 18 months.
• This offer can’t be used with another offer.
• A household can only claim 1 shopping voucher or 1 bill credit amount.
• We can remove this offer at any time.
• Prices may change during your contract.
• We can’t offer cash or anything else in place of this offer.
• You won’t be able to keep your shopping voucher or bill credit if:
• You cancel your services before they’re installed or before the end of your 14 day cancellation period.
• You downgrade your bundle before your services are installed or before the end of your 14 day cancellation period.

£200 shopping voucher or £200 bill credit:
• This offer is available to new Virgin Media customers ordering the Biggest TV bundle or Ultimate Volt bundle online.
• The bundle needs to be ordered between 12th May 2022 and 11.59pm on 18th May 2022.
• Your contract runs for 18 months.
• This offer can’t be used with another offer.
• A household can only claim 1 shopping voucher or 1 bill credit amount.
• We can remove this offer at any time.
• Prices may change during your contract.
• We can’t offer cash or anything else in place of this offer.
• You won’t be able to keep your shopping voucher or bill credit if:
• You cancel your services before they’re installed or before the end of your 14 day cancellation period.
• You downgrade your bundle before your services are installed or before the end of your 14 day cancellation period.

Virgin Media £75 bill credit: This offer is available to new Virgin Media customers ordering the Big bundle or Big + Picks bundle online.
This bill credit will be applied to your first bill. Any that’s left over will be applied to your following bills until it’s all used. This offer runs between 12th May 2022 and 11.59pm on 18th May 2022.

Virgin Media £150 bill credit: This offer is available to new Virgin Media customers ordering the Bigger bundle, Bigger bundle + Sports, Bigger bundle + Movies, or broadband & TV bundles online.
This bill credit will be applied to your first bill. Any that’s left over will be applied to your following bills until it’s all used. This offer runs between 12th May 2022 and 11.59pm on 18th May 2022.

Virgin Media £200 bill credit: This offer is available to new Virgin Media customers ordering the Biggest TV bundle or Ultimate Volt bundle online. This bill credit will be applied to your first bill. Any that’s left over will be applied to your following bills until it’s all used. This offer runs between 12th May 2022 and 11.59pm on 18th May 2022.

Retail voucher:
• One voucher per household.
• You’ll receive an automated email from Virgin Media advising you about when you’ll receive an email from Edenred.
• You’ll receive your unique redemption code via email from Edenred 28 days after you’ve had your services installed.
o This email can take up to 24 hours to be sent out.
• Once you’ve redeemed your voucher code on Edenred’s Compliment Select site, your voucher will be delivered within 3-5 working days via post or within 24 hours to your chosen email address.
• You’ll need to use your unique redemption code within 90 days of the issue date on the Compliments Select site – the email from Edenred will contain instructions on how to do this.

These prices are for new customers only.

Virgin Media services are only available in Virgin Media network areas.

All of the products on this page are subject to survey, network capacity and a credit check.

Each service has a minimum contract length that’s shown in your basket.

If you take a bundle with both Virgin Media and O2, you’ll have separate contracts and bills – one for Virgin Media, and another for O2.

Priority is a service from O2 that current Virgin Media customers aged 16+ can also use.
  • Offers are subject to eligibility and availability.
  • Read the terms on the Priority app or at o2.co.uk/terms