Our cookies are here to help

Cookies are little files that our website puts on your device to make visits quicker, easier and more relevant. Some cookies are essential for our website to work and others remember things about you to give you a better, more enjoyable online experience. They also help us to create content, advertise our products and services, and personalise our offers to you.

Below you’ll find loads more about what each type of cookie is and what it does. You’ll also see us talk about whether a cookie is 1st party and 3rd party, and if it’s a session or persistent cookie. 1st party cookies are created directly by our website, whilst 3rd party cookies are created by other websites, and are typically used for tracking and advertising across different websites. Session cookies are temporary and will be deleted when you close your browser. Persistent cookies are saved within your browser and are only deleted if you clear your browsing data yourself or if they hit their expiry date.

Your Virgin Media cookie settings

You have a choice whether some of your cookie settings are turned on or off, all you need to do is click the link below to update your cookie preferences. Remember – essential cookies have to stay on!

Turning some of these cookies off might affect your browsing experience, so to avoid that we’d suggest making sure that cookies are enabled in your browser settings.

For more info on how we use your personal data, please see our Privacy Policy.

Our cookies and what they do:

More cookie info:

The legal stuff

Virgin Media’s fastest, most reliable WiFi ever, due to enhanced WiFi signal from Hub. Your price will not increase during the minimum period except for broadband only packages.


New customers only. SERVICES ONLY AVAILABLE IN VIRGIN MEDIA NETWORK AREAS. Subject to survey, network capacity and credit check. A minimum period applies to the services, please check basket for details.

What is a minimum period?

When you take any services from Virgin Media you will be committing to taking that service for a minimum amount of time (e.g., 18 months). Virgin Media call this a minimum period, minimum term or minimum commitment period but they mean the same thing. Please check your basket for details of the minimum period that applies to the services you have chosen.

What if I cancel or move home?
If you cancel during the minimum period, you may need to pay an early disconnection fee, including when you move to a property outside of the Virgin Media Network area – this is because you will be asking to cancel your services early. The Virgin Media network does not cover all of the UK – please use our postcode checker here to check availability. You can find more details on the early disconnection fee and process by visiting the Legal Stuff section of the website here. For the full terms and conditions please click here.