Broadband and phone deals

The contract should be affordable and have a minimum term that you can commit to as there may be a charge for ending the contract too early. Landline and broadband deals (above) have standard 18-month contracts but we also offer shorter term options such our flexible 30-day rolling contracts.

All of our broadband and phone deals come with Weekend chatter as standard and on this landline plan, calls to mobile phones will cost extra. Or, when you’re going through our online checkout, you can choose to customise your package and take one of our other landline plans, for inclusive calls to UK mobiles, so your monthly cost doesn’t go up due to calls outside of your allowance.

Taking a more affordable home phone plan and buying add-ons, such as Talk International £2, is a one way to call overseas. But if you have a friend or family member living abroad, you probably want a landline tariff that’ll let you call international mobiles and landlines more often: International anytime chatter.

Having the option to customise your landline package at an extra cost is always a bonus. Whether you want privacy options, such as anonymous caller reject or an option to manage incoming calls, such as call divert, free call back or call waiting, premium call add-ons will do the trick.

When signing up to a new service or switching providers, it’s important to consider that new equipment might need to be installed, such as a new WiFi hub or wiring. You may be required to pay an installation fee, delivery fee or other set up costs to get started.

A voucher, gift card, cash back, speed upgrade or some other great perk can make broadband and phone deals better value for money. We often label the latest gifts and offers on the respective broadband and landline deals (above). Make sure you look them over and find out more, such as the price you can expect to pay after a period of reduced cost.

It’s worth checking what else you can bundle with your broadband and phone deal so you can take advantage of discounted rates and more manageable bills. Adding mobile and TV to your broadband package can make life simpler with everything being with one provider. Check out our broadband, TV and phone deals.

That’s up to you. It can make a lot of sense financially as our broadband and landline deals are often cheaper than taking broadband on its own. And dealing with one provider is a lot easier. Phone and broadband deals have one combined bill each month and you can use your My Virgin Media account to manage and get support for both services, online and on the app.

It’s easy to switch broadband providers. If you’re new to Virgin Media, here’s how to switch to one of our broadband and phone deals:

1. Use our broadband postcode checker to check the availability of our landline and broadband deals and services.
   
2. Select the best deal for you and enter your details to complete your order. We’ll then get things set up on our side so we can get your property connected as soon as possible.
   
3. If you haven’t already, make sure you cancel your services with your current provider. It’s best to leave your existing provider once you’re out of your initial contracted period to avoid any additional charges.
   
   

If you’re already with us and want to upgrade to from broadband only to one of our phone and broadband deals, the process is very simple. Dial 150 free on your Virgin Media landline or mobile and we’ll talk you through the rest.

Yes, you can (unless you’re moving to a new home outside your current area code). We’ll ask you if you’d like to keep your current home phone number when:

• You’re setting up your QuickStart kit – Your home phone number should be back in action, up to 10 days after you’ve installed and activated your own Virgin Media services.
  
• Our technician is installing your new phone service – The next day, they’ll check your number successfully transferred to our network.
  
  

If your number hasn’t switched to Virgin Media within 24 hours of your activation date – dial 150 free on your Virgin Media landline or mobile for more information, as you may be due compensation.

Yes, you can get superfast fibre broadband if our services are available in your area. Use our broadband postcode checker to see which fibre broadband and phone deals you can get where you live.

Our fibre broadband is much faster than traditional ADSL with average download speeds ranging from 132Mbps all the way up to 1,130Mbps with our Gig1 package.

The best landline deals should offer inclusive minutes (be that unlimited daytime, weekend or evening calls) as well as reasonable call charges and add-on costs. Our phone service also offers:

Complimentary phone features

Your Virgin Media chatter plan comes with free voicemail, caller display (if available), number conceal and last number recall.

Customer support

You can use our free help line by dialling 150 on your Virgin Mobile or home phone, and most times, servicing and repairs can be done, at no extra cost.

Control

Whether you want more privacy or help managing your calls, the best broadband and phone deals let you tailor your services. Our premium call add-ons, which you can add anytime, start from £2.25 a month.

Yes, you can upgrade to a broadband, TV and phone deal anytime. Virgin TV’s powered by the same cable as our fibre broadband, so setup is simple. Plus, some landline add-ons are exclusive to Virgin TV customers on selected plans.

Yes, we do offer broadband and sim deals and many more types of Volt bundles that have broadband and an O2 pay-monthly sim included. Choosing any of these deals will get you exclusive Volt benefits. From a broadband speed boost to our WiFi Max guarantee, double mobile data to EU roaming within O2’s Travel Inclusive Zone – there’s a lot more to enjoy, at no extra cost.

Yes, we offer a range of broadband packages so you can find the right deal to suit your household, including broadband only.

In some cases, yes, as many broadband services in the UK are delivered through copper cables that connect to your landline, which you may pay line rental for. However, this doesn’t mean you have to pay for landline services to get broadband. At Virgin Media, we offer a fixed line non-FTTP broadband without a phone line, possible thanks to our coaxial network.

When people talk about broadband-without-phone-line services, they’re often referring to fibre broadband. However, there are only some types of fibre that don’t require a phone line. Fibre-to-the-premises (FTTP) for example, doesn’t require a phone line. That’s because this type of connection uses fibre optic cables all the way from the exchange to your home. Whereas fibre-to-the-cabinet (FTTC) does require a phone. That’s because this type of connection uses fibre optic cables from the exchange to your local cabinet only. The connection from that cabinet to your home is still made using copper cables, and so a phone line is necessary.