Broadband and phone deals

The contract should be affordable and have a minimum term that you can commit to as there may be a charge for ending the contract too early. Landline and broadband deals (above) have standard 18-month contracts but we also offer shorter term options such our flexible 30-day rolling contracts.

All of our broadband and phone deals come with Weekend chatter as standard and on this landline plan, calls to mobile phones will cost extra. Or, when you’re going through our online checkout, you can choose to customise your package and take one of our other landline plans, for inclusive calls to UK mobiles, so your monthly cost doesn’t go up due to calls outside of your allowance.

Taking a more affordable home phone plan and buying add-ons, such as Talk International £2, is a one way to call overseas. But if you have a friend or family member living abroad, you probably want a landline tariff that’ll let you call international mobiles and landlines more often: International anytime chatter.

Having the option to customise your landline package at an extra cost is always a bonus. Whether you want privacy options, such as anonymous caller reject or an option to manage incoming calls, such as call divert, free call back or call waiting, premium call add-ons will do the trick.

When signing up to a new service or switching providers, it’s important to consider that new equipment might need to be installed, such as a new WiFi hub or wiring. You may be required to pay an installation fee, delivery fee or other set up costs to get started.

A voucher, gift card, cash back, speed upgrade or some other great perk can make broadband and phone deals better value for money. We often label the latest gifts and offers on the respective broadband and landline deals (above). Make sure you look them over and find out more, such as the price you can expect to pay after a period of reduced cost.

It’s worth checking what else you can bundle with your broadband and phone deal so you can take advantage of discounted rates and more manageable bills. Adding mobile and TV to your broadband package can make life simpler with everything being with one provider. Check out our broadband, TV and phone deals.

That’s up to you. It can make a lot of sense financially as our broadband and landline deals are often cheaper than taking broadband on its own. And dealing with one provider is a lot easier. Phone and broadband deals have one combined bill each month and you can use your My Virgin Media account to manage and get support for both services, online and on the app.

It’s easy to switch to Virgin Media broadband. If you’re a new customer, here’s how to switch to one of our broadband and phone deals:

1. Use our broadband postcode checker to check the availability of our landline and broadband deals and services.
   
2. Select the best deal for you and enter your details to complete your order. We’ll then get things set up on our side so we can get your property connected as soon as possible.
   
3. If you haven’t already, make sure you cancel your services with your current provider. It’s best to leave your existing provider once you’re out of your initial contracted period to avoid any additional charges.
   
   

If you’re already with us and want to upgrade to from broadband only to one of our phone and broadband deals, the process is very simple. Dial 150 free on your Virgin Media landline or mobile and we’ll talk you through the rest.

Yes, you can (unless you’re moving to a new home outside your current area code). We’ll ask you if you’d like to keep your current home phone number when:

• You’re setting up your QuickStart kit – Your home phone number should be back in action, up to 10 days after you’ve installed and activated your own Virgin Media services.
  
• Our technician is installing your new phone service – The next day, they’ll check your number successfully transferred to our network.
  
  

If your number hasn’t switched to Virgin Media within 24 hours of your activation date – dial 150 free on your Virgin Media landline or mobile for more information, as you may be due compensation.

Yes, you can get superfast fibre broadband if our services are available in your area. Use our broadband postcode checker to see which fibre broadband and phone deals you can get where you live.

Our fibre broadband is much faster than traditional ADSL with average download speeds ranging from 132Mbps all the way up to 1,130Mbps with our Gig1 package.

The best landline deals should offer inclusive minutes (be that unlimited daytime, weekend or evening calls) as well as reasonable call charges and add-on costs. Our phone service also offers:

Complimentary phone features

Your Virgin Media chatter plan comes with free voicemail, caller display (if available), number conceal and last number recall.

Customer support

You can use our free help line by dialling 150 on your Virgin Mobile or home phone, and most times, servicing and repairs can be done, at no extra cost.

Control

Whether you want more privacy or help managing your calls, the best broadband and phone deals let you tailor your services. Our premium call add-ons, which you can add anytime, start from £2.25 a month.

Yes, you can upgrade to a broadband, TV and phone deal anytime. Virgin TV’s powered by the same cable as our fibre broadband, so setup is simple. Plus, some landline add-ons are exclusive to Virgin TV customers on selected plans.

Yes, we offer a range of broadband packages so you can find the right deal to suit your household, including broadband only.

Use our postcode checker (if you haven’t already) to see, and compare, all our best broadband and phone deals in your area.

• Compare broadband packages based on your usage needs. You can see more about our speeds, for help finding our most suitable deals for your household.
• Compare phone plans based on the unlimited inclusive calls. Check you can contact the numbers you want (UK landlines, UK mobiles, international numbers…) when you want (evening, weekends, weekdays…).
• Compare perks, for example our Volt broadband and phone deals bring you a speed boost, double mobile data and more exclusive benefits, at no extra cost.

Yes! You can switch from your old broadband and home phone providers to Virgin Media in a few quick steps. There’s no need for awkward conversations with your current provider either. You can switch to us at any time, just check for any early disconnection fees with your current provider before you switch if you’re still in contract.

Check we’re in your area by entering your postcode on our broadband postcode checker. Choose the package that’s right for you, and let us know a few details about your current provider when you place your order. We’ll need to know the name of your current broadband and home phone provider, last name, address, account number and the services you want to switch – including your current home phone number. We’ll then search for your account with your current provider. If we can’t find your account, you’ll need to contact your current provider to check your details, or cancel your contract with them yourself.

Your current provider will send a confirmation of any early disconnection fees, which you should check before you agree to switch providers.

Switching to Virgin Media means we’ll work with your old provider to keep you connected to your phone number, phone service and broadband right up until you’re installed. Plus, you won’t pay for two providers while we get things sorted.

To understand just how easy it is to switch, watch our video guide here.

This depends on the type of installation you need. Our QuickStart self-installation kit can arrive in just four days, while an engineer visit – where we might need to install cables and set up your home phone – could take longer. It can also take up to 10 days to transfer your phone number across.

Once you decide to switch home phone and broadband providers, you’ll be offered the next available installation date when you place your order with us.

Just let us know if you'd like to keep your number when placing your order. We'll get in touch with your current provider and try to transfer it across, and will let you know your options if this isn't possible.