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500Mb Broadband

Speed up your digital life with ultrafast M500 Fibre Broadband, our way of saying 500Mbps internet.

What is M500 Fibre Broadband?

M500 is our way of saying 500Mbps (megabits per second). It’s ultrafast, and with Virgin Media our M500 broadband package boasts average download speeds of 516Mbps and average upload speeds of 36Mbps – faster than the UK’s average home broadband service (63Mbps).

Keep everyone online

With M500 Fibre Broadband, we can keep up with even the busiest of homes. It doesn’t matter if you’re taking video meetings in one room, downloading games in the other with others streaming videos elsewhere – we’ve got you covered. An average download speed of 516Mbps will keep everyone logged on, connected and smiling.

More drama, even in 4k

With a broadband speed this fast, you shouldn't have to worry about your TV streams dropping out, even in UHD 4K. All you have to do is decide what to binge next.

Super-smart connections

Whether it’s smart speakers, Ring cameras or the usual host of tablets, laptops and phones, the more devices you have running, the faster your connection needs to be. For households running a network of devices at the same time, M500 Fibre Broadband can easily take the load and keep everyone online.

500Mbps broadband isn't the only superfast option…

If you want to go even faster than M500, we have options that can get you right up to Gigabit speed.

FAQs

The legal stuff

6 bottle Virgin Wines case or £50 bill credit:

  • This offer is available to new Virgin Media customers ordering the Big + Picks or Bigger bundle online, including Volt variants.
  • The bundle needs to be ordered between 27th March 2023 and 11.59pm on 29th March 2023.
  • Your contract runs for 18 months.
  • This offer can’t be used with another offer.
  • A household can only claim 1 Virgin Wines case or 1 bill credit amount.
  • We can remove this offer at any time.
  • Prices may change during your contract.
  • We can’t offer cash or anything else in place of this offer.
  • You won’t be able to keep your Virgin Wines case or bill credit if:
  • You cancel your services before they’re installed or before the end of your 14 day cancellation period.
  • You downgrade your bundle before your services are installed or before the end of your 14 day cancellation period.

16 bottle Virgin Wines case or £100 bill credit:

  • This offer is available to new Virgin Media customers ordering the Bigger + Movies, Bigger + Sports, Biggest TV (including Volt variants) or the Ultimate Volt bundle online.
  • The bundle needs to be ordered between 27th March 2023 and 11.59pm on 29th March 2023.
  • Your contract runs for 18 months.
  • This offer can’t be used with another offer.
  • A household can only claim 1 Virgin Wines case or 1 bill credit amount.
  • We can remove this offer at any time.
  • Prices may change during your contract.
  • We can’t offer cash or anything else in place of this offer.
  • You won’t be able to keep your Virgin Wines case or bill credit if:
  • You cancel your services before they’re installed or before the end of your 14 day cancellation period.
  • You downgrade your bundle before your services are installed or before the end of your 14 day cancellation period.

Virgin Media £50 bill credit: This offer is available to new Virgin Media customers ordering the Big + Picks or Bigger bundle online, including Volt variants. This bill credit will be applied to your first bill. Any that’s left over will be applied to your following bills until it’s all used. This offer runs between 27th March 2023 and 11.59pm on 29th March 2023.

Virgin Media £100 bill credit: This offer is available to new Virgin Media customers ordering the Bigger + Movies, Bigger + Sports, Biggest TV (including Volt variants) or the Ultimate Volt bundle online. This bill credit will be applied to your first bill. Any that’s left over will be applied to your following bills until it’s all used. This offer runs between 27th March 2023 and 11.59pm on 29th March 2023.

No setup fee

This promotion means you won’t pay the usual setup fee of £35. No setup fee is available on all bundles, broadband & phone, and broadband only packages until 30th April 2023. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service.

These prices are for new customers only.

Virgin Media services are only available in eligible Virgin Media network areas. TV 360, home phone, Volt benefits and WiFi Guarantee not currently available in 2022/23 network expansion areas.

All of the products on this page are subject to survey, network capacity and a credit check.

Each service has a minimum contract length that’s shown in your basket.

If you take a bundle with both Virgin Media and O2, you’ll have separate contracts and bills – one for Virgin Media, and another for O2.

Priority is a service from O2 that current Virgin Media customers aged 16+ can also use.
  • Offers are subject to eligibility and availability.
  • Read the terms on the Priority app or at o2.co.uk/terms


  • Fastest WiFi guarantee of any major provider
    Comparing WiFi guarantees of major UK ISPs. Terms of guarantee vary by provider. To verify click here. Virgin Fibre Areas only. Available with M50 broadband or faster. £8p/m extra or included with Gig1 or Volt. At least 20Mbps download speeds in every room or £100 one-off credit. Up to 3 WiFi Pods if needed. Excludes broadband faults and broadband network outages. Further exclusions & legal stuff apply.

    UK’s fastest widely available broadband
    Virgin Media Gig1 (average download speed 1130Mbps) vs fastest widely available average download speeds of UK ISPs. For verification see virginmedia.com/fast