How to switch to Virgin Media
- Check your postcode. See what fibre broadband deals you can get.
- Order fibre broadband. Our confirmation email arrives within 48 hours.
- Cancel your old contract. Please contact your current provider.
- Get set up on a convenient day. Our WiFi Hub plugs in and you’re online.
What is fibre broadband?
Fibre is a superfast broadband connection that travels at almost the speed of light.
Fibre-optic cables deliver the signal to the local cabinet on the street using pulses of light, and then a second type of cable takes the fibre broadband the rest of the way into the home.
Coaxial cables do this for our Virgin Media Fibre Broadband as we’re a cable network, but traditional FTTC (or Fibre to the cabinet) networks use phone lines instead.
Why should I get a fibre broadband deal?
- Faster internet Fibre broadband can transfer data at a much faster rate across the network than traditional copper wire networks.
- More reliable Standard broadband is more likely to be affected by electrical interference or long distances on its way to the local cabinet on the street, than fibre broadband.
How to choose the best fibre broadband deal
Not sure how fast you need to go? Why not look into M125 Fibre Broadband if you have fewer than 10 devices or start from M250 Fibre Broadband if you have more.
M350 Fibre Broadband and our higher M500 Fibre Broadband and Gig1 speeds are great for gaming and busy, gadget-filled homes. Learn more about our speeds to help you choose our best deal for you.
Good to know – Our broadband and phone deals are often cheaper than getting broadband on its own. See if having a home phone plan can help you save each month.
Our Virgin Media fibre-optic cable connects to the local cabinet on the street, then a coaxial cable directs fibre broadband onwards into your home, for a superfast, reliable connection.
When you have Virgin Media Fibre Broadband, you don’t need a phone line. We don’t use them in any part of our cable network, not even to power our landline service. However, if you’re with a different network that is FTTC (or Fibre to the cabinet), you probably will need a phone line, yes.
Standard fibre broadband, or Fibre to the cabinet (FTTC), is when a fibre-optic cable connects the network to your local area and a copper wire delivers the fibre broadband into your home. Our Virgin Media Fibre Broadband network is unique – technically, we’re a cable network, not FTTC – because we replaced the traditional copper wire with coaxial cable.
Yes. Choose any home broadband deal and you’ll get connected to superfast fibre-optic broadband. We’re the UK’s most widely available broadband network.
Compared to traditional ADSL, or Asymmetric Digital Subscriber Line (an older type of broadband), fibre broadband can offer faster, more reliable speeds. Fibre-optic cables can send more information, as they’re made from glass or plastic rather than copper, and data is transferred more efficiently using pulses of light. Therefore, streaming is smooth on fast fibre broadband speeds, and more devices can connect to the internet at the same time.
Our fastest fibre broadband package helps you download – files, movies, games – at 1,130Mbps (average speed), 19 times faster than the UK average. Gig1 Fibre Broadband is 16 times faster than Sky and BT’s fastest widely available speeds. And we have several other options.
Our speeds start from M125 Fibre Broadband or you can compare the rest of our packages M250 Fibre Broadband, M350 Fibre Broadband and M500 Fibre Broadband, to find out which is our best for you.
Ultrafast broadband is at least 300Mbps fast (download speed). We offer three choices: our ultrafast M350, M500 or Gig1 Fibre Broadband package.
Superfast broadband is at least 24Mbps fast (download speed), according to the UK Government – or 30Mbps to 300Mbps, if you follow the definition from Ofcom and the EU. We offer two choices: our superfast M125 or M250 Fibre Broadband package.
Just half an hour or so, if QuickStart's available at your address. That’s including a 10 minute break while the Virgin Media WiFi Hub starts up. Otherwise, an installation visit from one of our technicians could take around an hour, depending on the work needed to set up your fibre broadband.
Yes, some homes will need an engineer – we can come at a convenient time and install fibre broadband, usually, within an hour. However, our self-installation option may be available to you at checkout – with QuickStart the Virgin Media WiFi Hub just plugs straight in, so it’s often the fastest way to get up and running with our fibre broadband.
Superfast and reliable – Our 99.93% reliable network offers unlimited downloads and gigabit speeds. We’re the UK’s fastest major broadband provider.
Priority from O2 – Enjoy all the rewards, perks and experiences at no extra cost. Just for having our fibre broadband.
Peace of mind – Servicing and repairs is included, for any faults not caused by misuse or mistreatment.
Security protection – Virgin Media Web Safe has Virus Safe and Child Safe included, to help keep your devices and your family safe online for no extra cost.
The legal stuff
No setup fee
This promotion means you won’t pay the usual setup fee of £35. No setup fee is available on all bundles, broadband & phone, and broadband only packages until 30th April 2023. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service.
These prices are for new customers only.
Virgin Media services are only available in eligible Virgin Media network areas. TV 360, home phone, Volt benefits and WiFi Guarantee not currently available in 2022/23 network expansion areas.
All of the products on this page are subject to survey, network capacity and a credit check.
Each service has a minimum contract length that’s shown in your basket.
If you take a bundle with both Virgin Media and O2, you’ll have separate contracts and bills – one for Virgin Media, and another for O2.
- Offers are subject to eligibility and availability.
- Read the terms on the Priority app or at o2.co.uk/terms
Fastest WiFi guarantee of any major provider
Comparing WiFi guarantees of major UK ISPs. Terms of guarantee vary by provider. To verify click here. Virgin Fibre Areas only. Available with M50 broadband or faster. £8p/m extra or included with Gig1 or Volt. At least 20Mbps download speeds in every room or £100 one-off credit. Up to 3 WiFi Pods if needed. Excludes broadband faults and broadband network outages. Further exclusions & legal stuff apply.
UK’s fastest widely available broadband
Virgin Media Gig1 (average download speed 1130Mbps) vs fastest widely available average download speeds of UK ISPs. For verification see virginmedia.com/fast