FAQs
M250 is an ultrafast connection which means you can pretty much do whatever you like! It’s ideal for average sized households where people are online at the same time. With 250Mbps broadband you can game, stream in 4K and video chat, all at the same time.
250Mb broadband is ultrafast. That means it’s great for households who often find themselves online simultaneously.
250Mb broadband is great. With average download speeds of 264Mbps, it can handle multiple people online at the same time.
250Mbps stands for 250 megabytes per second. At Virgin Media, our average download speeds are 264Mbps. With that speed, you can download a film in HD in about 3 minutes, or an entire music album in 3 seconds!
A 250Mbps bandwidth network is more than enough for online gaming! Most online games only need a download speed of about 3Mpbs, so you’ll be racing ahead of the competition.
If you live in a busy household full of avid internet users, then 250Mb broadband is a great option. Having multiple TVs streaming in HD as well as smart devices and mobiles connected to the WiFi can use up a lot of bandwidth, so it’s always a good idea to have extra speed.
Netflix and other streaming providers recommend a minimum speed of 3Mbps for streaming in standard definition, but these speeds may struggle during busy times. Additional speed can help prevent buffering and keep you online enjoying the shows you love.
Our superfast M250 broadband is perfect for households with 10 or more connected devices. You’ll be able to comfortably stream in ultra-HD on 8 devices at the same time and experience no pauses or hiccups.
Zoom only needs 1.5Mbps to be able to chat with high quality video. So, with 250Mbps you’ll be able to enjoy crystal-clear Zoom calls with zero lag, even if someone else is watching a ultra-HD movie in another room.
You betcha! With no restrictions on how much you download or upload each month, you can use the internet as much as you like without having to worry about monthly data usage limits on your account.
Please read our blog: 'What is Superfast Broadband?'
The legal stuff
6 bottle Virgin Wines case or £50 bill credit:
- This offer is available to new Virgin Media customers ordering the Big + Picks or Bigger bundle online, including Volt variants.
- The bundle needs to be ordered between 27th March 2023 and 11.59pm on 29th March 2023.
- Your contract runs for 18 months.
- This offer can’t be used with another offer.
- A household can only claim 1 Virgin Wines case or 1 bill credit amount.
- We can remove this offer at any time.
- Prices may change during your contract.
- We can’t offer cash or anything else in place of this offer.
- You won’t be able to keep your Virgin Wines case or bill credit if:
- You cancel your services before they’re installed or before the end of your 14 day cancellation period.
- You downgrade your bundle before your services are installed or before the end of your 14 day cancellation period.
16 bottle Virgin Wines case or £100 bill credit:
- This offer is available to new Virgin Media customers ordering the Bigger + Movies, Bigger + Sports, Biggest TV (including Volt variants) or the Ultimate Volt bundle online.
- The bundle needs to be ordered between 27th March 2023 and 11.59pm on 29th March 2023.
- Your contract runs for 18 months.
- This offer can’t be used with another offer.
- A household can only claim 1 Virgin Wines case or 1 bill credit amount.
- We can remove this offer at any time.
- Prices may change during your contract.
- We can’t offer cash or anything else in place of this offer.
- You won’t be able to keep your Virgin Wines case or bill credit if:
- You cancel your services before they’re installed or before the end of your 14 day cancellation period.
- You downgrade your bundle before your services are installed or before the end of your 14 day cancellation period.
Virgin Media £50 bill credit: This offer is available to new Virgin Media customers ordering the Big + Picks or Bigger bundle online, including Volt variants. This bill credit will be applied to your first bill. Any that’s left over will be applied to your following bills until it’s all used. This offer runs between 27th March 2023 and 11.59pm on 29th March 2023.
Virgin Media £100 bill credit: This offer is available to new Virgin Media customers ordering the Bigger + Movies, Bigger + Sports, Biggest TV (including Volt variants) or the Ultimate Volt bundle online. This bill credit will be applied to your first bill. Any that’s left over will be applied to your following bills until it’s all used. This offer runs between 27th March 2023 and 11.59pm on 29th March 2023.
No setup fee
This promotion means you won’t pay the usual setup fee of £35. No setup fee is available on all bundles, broadband & phone, and broadband only packages until 30th April 2023. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service.
These prices are for new customers only.
Virgin Media services are only available in eligible Virgin Media network areas. TV 360, home phone, Volt benefits and WiFi Guarantee not currently available in 2022/23 network expansion areas.
All of the products on this page are subject to survey, network capacity and a credit check.
Each service has a minimum contract length that’s shown in your basket.
If you take a bundle with both Virgin Media and O2, you’ll have separate contracts and bills – one for Virgin Media, and another for O2.
- Offers are subject to eligibility and availability.
- Read the terms on the Priority app or at o2.co.uk/terms
Fastest WiFi guarantee of any major provider
Comparing WiFi guarantees of major UK ISPs. Terms of guarantee vary by provider. To verify click here. Virgin Fibre Areas only. Available with M50 broadband or faster. £8p/m extra or included with Gig1 or Volt. At least 20Mbps download speeds in every room or £100 one-off credit. Up to 3 WiFi Pods if needed. Excludes broadband faults and broadband network outages. Further exclusions & legal stuff apply.
UK’s fastest widely available broadband
Virgin Media Gig1 (average download speed 1130Mbps) vs fastest widely available average download speeds of UK ISPs. For verification see virginmedia.com/fast