Our WiFi Guarantee

Introducing our WiFi guarantee with WiFi Max - enjoy download speeds of at least 20Mbps in every room or get £100 bill credit.

What is the WiFi guarantee with WiFi Max?

Our WiFi guarantee with WiFi Max is our promise you’ll enjoy download speeds of at least 20Mbps in every room or get £100 bill credit. It’s backed up by our signal-boosting mesh WiFi Pods (if needed) and our Intelligent WiFi service.

If you are on our Gig1 Fibre Broadband, Volt or Ultimate Oomph packages, you get our WiFi guarantee included at no extra cost.

If you are on our M50 to M500 Fibre Broadband packs (without Volt), you can add our WiFi guarantee with WiFi Max for £8 a month with the first WiFi Pod provided automatically.

Our WiFi guarantee with WiFi Max is only available to Virgin Media broadband customers – to find out more about our broadband packages click here.


Testing your WiFi speed with the Connect app

The Virgin Media Connect app is the master control unit for your WiFi that helps get your Virgin Media broadband up and running and allows you to run a WiFi home scan to smooth out any snags. Running a home scan lets us see if you have a network problem before recommending additional Pods - here's how to do it in three simple steps.

1. Download the Virgin Media Connect app

Download our Connect app on Play Store or App Store.

2. Run a home scan

Login and select the 'home scan' option on the home screen.

3. Test your WiFi performance

The app will let you know if there are any issues and will recommend WiFi Pods if it will help solve them.

Follow the instructions below to download the Virgin Media Connect app and get the green light on whether you need extra Pods or not!

Meet our signal-boosting mesh WiFi Pods

Part of WiFi Max, our genius WiFi Pods pack in advanced mesh WiFi tech, and work with your intelligent WiFi-powered Hub to bring you WiFi in more places around your home.

We’re so confident about this, we’ve launched our WiFi guarantee. This means if you don’t get download speeds of at least 20Mbps in every room, and our WiFi Pods don’t do the trick, we’ll pop £100 credit on your next bill.

Activate WiFi Max

Exceptional features of WiFi Max

Stay connected with problem-sorting Intelligent WiFi

Thanks to Intelligent WiFi technology, our Hub and Pods learn how, where and when you use your WiFi. So, you can relax, while your WiFi network automatically looks after itself.

Channel optimisation

We’ve added more channels to our existing Intelligent WiFi channel optimisation tech, which helps to keep your gadgets out of traffic jams. With extra GHz channels available, Intelligent WiFi reduces WiFi traffic by finding quiet channels to use.

Adaptive band steering

We've improved our band steering system to make sure more of your devices use the 5GHz frequency - the best option for stronger, faster WiFi.

In-home roaming

This feature helps to work out whether it's better to connect your device to your WiFi Pod or Hub as you (and your devices) move about. It keeps an eye on WiFi signal strength and how busy things are at certain times of day to pick the best option.

How WiFi Max Pods work

Our WiFi Pods give you more reliable browsing, gaming and show-streaming power, right where you need it. And you only have to plug them in to play on. To get the most from a WiFi Pod, simply plug it into a socket halfway between a strong-signal spot and weak-signal spot in your home.

And make sure you grab our free Virgin Media Connect app. With it, you can test your speeds, keep track of all your WiFi Pods and connected devices, tackle common WiFi hiccups, get WiFi tips and loads more.

How to set up the Pods

Already got WiFi Max Pods?

Congratulations, you know what it feels like to have lightning-fast broadband. If you'd like to look at your existing package details, or need any further assistance, head to Your Package.

Want to know more?

The legal stuff

WiFi Guarantee with WiFi Max

Available to Virgin Media residential broadband customers on M50 broadband or faster provided you are not taking services in any of our 2022/2023 network expansion areas. Existing Intelligent WiFi Plus customers will be individually informed when they are moved to WiFi Max. £8 a month add-on or at no extra cost for Ultimate Oomph, Gig1 and Volt customers. WiFi Max is only available to order once your Virgin Media broadband service has been activated. If you don’t get download speeds of at least 20Mbps in every room, if needed we’ll provide up to 3 WiFi Pods. If that still doesn’t do the trick we’ll give you a one-off credit of £100 off your next bill. Guarantee and eligibility for pods does not cover broadband faults or network outages. Pods subject to stock availability, require self-installation via QuickStart and can be delivered via Click & Collect or optional home delivery (£5 delivery charge may apply). Customers taking WiFi Max as an add-on can cancel WiFi Max at any time by providing 30 days’ notice. Improved WiFi performance compared to use without pods. Home environment, device limitations, number of users and time of day may affect WiFi performance. User speed varies and depends on Pod/Hub location, as well as broadband package choice. Equipment remains property of Virgin Media. Exclusions and further terms apply.