Our estimated broadband speeds
Virgin Media broadband speeds can provide your home with the kind of speeds and reliability to keep everyone happy and connected.
To make our broadband speeds crystal clear, we’ve set them out here. These estimated speeds apply to all new customers who buy our broadband services, and to existing customers who changed their broadband services, on or after February 28th 2019.
Advertised Speed: 54 Mbps
Expected Speed Range: 52 - 55 Mbps
Minimum Guaranteed Download Speed: 27 Mbps
Advertised Speed: 5 Mbps
Expected Speed Range: 5 Mbps
Advertised Speed: 132 Mbps
Expected Speed Range: 133 - 136 Mbps
Minimum Guaranteed Download Speed: 66 Mbps
Advertised Speed: 20 Mbps
Expected Speed Range: 21 Mbps
Advertised Speed: 264 Mbps
Expected Speed Range: 266 - 273 Mbps
Minimum Guaranteed Download Speed: 132 Mbps
Advertised Speed: 25 Mbps
Expected Speed Range: 26 Mbps
Advertised Speed: 362 Mbps
Expected Speed Range: 365 - 381 Mbps
Minimum Guaranteed Download Speed: 181 Mbps
Advertised Speed: 36 Mbps
Expected Speed Range: 35 - 37 Mbps
Advertised Speed: 516 Mbps
Expected Speed Range: 500 - 542 Mbps
Minimum Guaranteed Download Speed: 258 Mbps
Advertised Speed: 52 Mbps
Expected Speed Range: 50 - 52 Mbps
Advertised Speed: 1130 Mbps
Expected Speed Range: 1073 - 1138 Mbps
Minimum Guaranteed Download Speed: 565 Mbps
Advertised Speed: 104 Mbps
Expected Speed Range: 50 - 104 Mbps
Making our broadband speeds work for you
Nobody wants to put up with weak or slow broadband speeds or a contract you’re not happy with. We’ve outlined a few ways you can ensure your broadband connectivity remains fast and efficient at all time.
The ‘normally available speed range’ is the download and upload speed, measure in Mbps (Megabits per second) that you can expect your Virgin Media Hub to get at peak times (8-10pm, Monday-Sunday). This is in line with Ofcom’s Voluntary Code of Practice for Better Broadband Speed Information, which we’ve signed up to.
The data for our advertised and normally available internet speeds comes from a broadband measurement panel made up of real customers spread out across our network. Powered by SamKnows, we run millions of tests a month to understand how Virgin Media broadband speeds perform in different areas.
The actual speed you experience can be lower than estimated. Virgin Media speeds may be affected by things we can’t control – like the use of WiFi, the device you’re using, the wiring in your building and the number of users online accessing a particular website. Also, high usage, such as during major sporting events, at peak times may cause congestion.
When we explain broadband speeds, there are always different factors involved. So while the actual speed of your service may vary, for new and existing customers who changed their broadband services on or after 28th February 2019, we now provide a minimum download speed guarantee to your Virgin Media Hub. This is 50% of the advertised internet speed for your broadband service on the date you placed your order.
Our current advertised speeds are listed in the table above. You’ll need to keep the Hub plugged in and switched on for us to get speed information from it. The minimum download speed guarantee does not apply to outages.
If the download speeds to your the Virgin Media Hub falls below our minimum download speed guarantee for three consecutive days (continuously or intermittently) and we’re unable to fix the problem within 30 days, you may be able to leave your contract without paying an early disconnection fee.
That goes for new customers, or existing customers who changed their broadband services on or after 28th February 2019. This being said, we always aim to deliver the Virgin Media broadband speed you signed up for.
We don’t use traffic management, meaning you can download and upload as much as you like without traffic management slowing your internet speed down. The exception to this is for customers that have agreed to a limit on their broadband usage.
We do have other reasonable traffic management measures across our network in order to meet our legal obligations, maintain the integrity and security of our networks, give you parental controls and provide you with the services you’ve asked us to.
For more details on our traffic management and other reasonable traffic management measures, please go to our traffic page.
Great internet experiences can move you, but only when your connection is truly great. Our cable’s thicker copper core combined with quality insulation allows us to deliver average speeds of 516Mbps on our top widely available tier, M500.
We own the entire network to your home which means we can measure the reliability of your connection from beginning to end – including the Virgin Media Hub.
UK’s fastest major broadband provider: based on Gig1 Fibre Broadband avg download speed 1,130Mbps vs avg download speeds of major UK ISPs internet service providers.
To verify, see virginmedia.com/broadband/our-speeds-explained. Virgin Fibre areas only. Availability of services from other major UK ISPs will differ from Virgin Media’s services.
The legal stuff
*Monthly price shown will increase each April from April 2024 by the Retail Price Index rate of inflation announced in February each year plus 3.9%. Doesn’t apply to Netflix Add to Bill add-on, Disney+ add-on, Lionsgate+ add-on, Stream Entertainment subscriptions or admin charges. See www.virginmedia.com/prices and www.o2.co.uk/prices for details.
No setup fee
This promotion means you won’t pay the usual setup fee of £35. No setup fee is available on all bundles, broadband & phone, and broadband only packages. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service.
- Read the terms on the Priority app or at o2.co.uk/terms
Fastest WiFi guarantee of any major provider
Comparing WiFi guarantees of major UK ISPs. Terms of guarantee vary by provider. To verify click here. Virgin Fibre Areas only. Available with M50 broadband or faster. £8p/m extra or included with Gig1 or Volt. At least 30Mbps download speeds in every room or £100 one-off credit. Up to 3 WiFi Pods if needed. Excludes broadband faults and broadband network outages. Further exclusions & legal stuff apply.
UK’s fastest widely available broadband
Virgin Media Gig1 (average download speed 1130Mbps) vs fastest widely available average download speeds of UK ISPs. For verification see virginmedia.com/fast