Early Disconnection Fees
Terms and Conditions
Early Disconnection Fee - what will I be charged?
When you take your chosen Broadband, TV, and/or Phone services from us (including where those services may be bundled with a Virgin Mobile SIM) for a minimum period, you agree to continue those services at your current address for that minimum period. Typically, the minimum period will be 6, 9, 12, 18 or 24 months, but we will have agreed with you your minimum period before the start of your service(s) and you can find details of your minimum period in your Residential Services Contract (or service change receipt)...
If you have a contract with O2, please see https://www.o2.co.uk/termsandconditions/mobile/our-latest-pay-monthly-mobile-agreement for details of Early Termination Charges. If you decide to end part or all of your services with Virgin Media during a minimum period, we may charge you an Early Disconnection Fee.
The Virgin Media network does not cover all of the UK – please use our post code checker by clicking here to check availability. If you move outside our network area during your minimum period, you might have to pay an early disconnection fee for ending your contract early.
If you’re moving outside our network area but still within the UK and give us some valid evidence of your new address, we’ll credit you back the early disconnection fee. When submitting your disconnection request, our team will explain the next steps and you’ll get a request for valid proof of your new UK address. If we get this back within 30 days and it’s validated, we’ll apply a credit to the value of your early disconnection fee to your account. If you’ve already been billed for your early disconnection fee before we apply the credit, we’ll still apply the credit to your account. As per paragraph N.11 of our terms and conditions, if there’s any credit remaining on your account after we’ve made the deductions, we’ll get in touch with you to refund you the remaining credit unless our costs to administer that refund outweigh the actual account balance. If that’s the case, we’ll donate the account balance to charity. If, at the point of sale, you think you might move outside the Virgin Media network area before the end of your minimum period, one of our 30-day rolling contracts might be better for you.
The Early Disconnection Fee will not be more than the charges you would have paid for the services for the remainder of the minimum period and will be less any costs we save, including the cost of no longer providing you with the services.
If you move to another address and we have agreed with you to continue providing you with the same Virgin Media services at your new address, an Early Disconnection Fee will not be applied and the remainder of your minimum period will continue at your new address.
How much is my Early Disconnection Fee?
Early Disconnection Fees vary between customers as the calculation of how much is charged depends on the services that you have, how much you pay for those services and how much of your minimum period remains for each service.
Early Disconnection Fees are calculated on an individual customer basis, for example, if your bundle includes an additional Virgin Phone Talk Plan or channels, so we are unable to provide you with an exact amount here on this page for your particular Early Disconnection Fee. If you contact us to cancel part or all of your services we will tell you your actual Early Disconnection Fee. Please remember that since 1 April 2022, VAT is charged on Early Disconnection Fees, in accordance with HMRC requirements.
To enable you to estimate your Early Disconnection Fee, we have set out in the table below the fees for the bundles currently advertised on our website. The tables below set out the package, current monthly cost, and the Early Disconnection Fee that will be charged for each remaining month of your minimum period. This applies after the standard 30 day notice period. So, if you wish to cancel and have 5 months remaining in your minimum period, you will need to provide 30 days’ notice, during which you will retain (and continue to pay for) your services and be charged an Early Disconnection Fee for the remaining 4 months. If your current contract with us started prior to 2 April 2023, we currently cap the amount of the Early Disconnection Fee so that you will pay no more than £288 (includes VAT). If you are a new or recontracting customer on or after 4 April 2023, this cap does not apply.
Do I need to return your kit if I cancel?
If you cancel your service, you will need to return your kit to Virgin Media. If you fail to return or make available the equipment for collection within the given notification period for any reason, we are entitled to charge you for the replacement cost or reasonable recovery costs of the equipment. For more details on how to return the equipment, click here.
How Do I Calculate my Early Disconnection Fee?
As an example, for a customer who has our current Bigger bundle (Maxit TV, M125 and Phone with Talk Weekends from 28th August 2021, currently paying £79 a month) with 4 months remaining for their minimum period for all services, the current calculation of the Early Disconnection Fee (EDF) would be as follows:
Maxit TV, M125 Fibre Broadband and Talk Weekends EDF - £68.77 x 3 months = £206.31
We’d charge a 4 month Early Disconnection Fee as this is the remaining period after the standard 30 day notice period we ask for when downgrading or removing services. During the 30 day notice period we charge the normal monthly cost for the services.
Early Disconnection Fee - what will I be charged?
When you take your chosen Broadband, TV, and/or Phone services from us (including where those services may be bundled with a Virgin Mobile SIM) for a minimum period, you agree to continue those services at your current address for that minimum period. Typically, the minimum period will be 6, 9, 12, 18 or 24 months, but we will have agreed with you your minimum period before the start of your service(s) and you can find details of your minimum period in your Residential Services Contract (or service change receipt).
If you have a contract with O2, please see https://www.o2.co.uk/termsandconditions/mobile/our-latest-pay-monthly-mobile-agreement for details of Early Termination Charges. If you decide to end part or all of your services with Virgin Media during a minimum period, we may charge you an Early Disconnection Fee.
The Virgin Media network does not cover all of the UK – please use our post code checker by clicking here to check availability. If you move outside our network area during your minimum period, you might have to pay an early disconnection fee for ending your contract early.
If you’re moving outside our network area but still within the UK and give us some valid evidence of your new address, we’ll credit you back the early disconnection fee. When submitting your disconnection request, our team will explain the next steps and you’ll get a request for valid proof of your new UK address. If we get this back within 30 days and it’s validated, we’ll apply a credit to the value of your early disconnection fee to your account. If you’ve already been billed for your early disconnection fee before we apply the credit, we’ll still apply the credit to your account. As per paragraph N.11 of our terms and conditions, if there’s any credit remaining on your account after we’ve made the deductions, we’ll get in touch with you to refund you the remaining credit unless our costs to administer that refund outweigh the actual account balance. If that’s the case, we’ll donate the account balance to charity. If, at the point of sale, you think you might move outside the Virgin Media network area before the end of your minimum period, one of our 30-day rolling contracts might be better for you.
The Early Disconnection Fee will not be more than the charges you would have paid for the services for the remainder of the minimum period and will be less any costs we save, including the cost of no longer providing you with the services. Please check this website regularly as from time to time we may update our calculations of the Early Disconnection Fees in the example tables below to take account of changes in the amount of costs we save.
If you move to another address and we have agreed with you to continue providing you with the same Virgin Media services at your new address, an Early Disconnection Fee will not be applied and the remainder of your minimum period will continue at your new address.
How much is my Early Disconnection Fee?
Early Disconnection Fees vary between customers as the calculation of how much is charged depends on the services that you have, how much you pay for those services and how much of your minimum period remains for each service.
Early Disconnection Fees are calculated on an individual customer basis, for example, if your bundle includes an additional Virgin Phone Talk Plan or channels, so we are unable to provide you with an exact amount here on this page for your particular Early Disconnection Fee. If you contact us to cancel part or all of your services we will tell you your actual Early Disconnection Fee. Please remember that since 1 April 2022, VAT is charged on Early Disconnection Fees, in accordance with HMRC requirements.
To enable you to estimate your Early Disconnection Fee, we have set out in the table below the current fees for the bundles currently advertised on our website. The tables below set out the package, current monthly cost, and the current Early Disconnection Fee that will be charged for each remaining month of your minimum period. This applies after the standard 30 day notice period. So, if you wish to cancel and have 5 months remaining in your minimum period, you will need to provide 30 days’ notice, during which you will retain (and continue to pay for) your services and be charged an Early Disconnection Fee for the remaining 4 months. If your current contract with us started prior to 2 April 2023, we currently cap the amount of the Early Disconnection Fee so that you will pay no more than £288 (includes VAT). If you are a new or recontracting customer on or after 4 April 2023, this cap does not apply.
Do I need to return your kit if I cancel?
If you cancel your service, you will need to return your kit to Virgin Media. If you fail to return or make available the equipment for collection within the given notification period for any reason, we are entitled to charge you for the replacement cost or reasonable recovery costs of the equipment. For more details on how to return the equipment, click here.
How Do I Calculate my Early Disconnection Fee?
As an example, for a customer who has our current Bigger bundle (Maxit TV, M125 and Phone with Talk Weekends from 28th August 2021, currently paying £79 a month) with 4 months remaining for their minimum period for all services, the current calculation of the Early Disconnection Fee (EDF) would be as follows:
Maxit TV, M100 Fibre Broadband and Talk Weekends EDF - £67.24 x 3 months = £201.72
We’d charge a 3 month Early Disconnection Fee as this is the remaining period after the standard 30 day notice period we ask for when downgrading or removing services. During the 30 day notice period we charge the normal monthly cost for the services.
Broadband only packages
Monthly Cost: £38.00
EDF per month remaining (includes VAT): £36.35
Monthly Cost: £44.00
EDF per month remaining (includes VAT): £42.32
Monthly Cost: £50.00
EDF per month remaining (includes VAT): £48.30
Monthly Cost: £56.00
EDF per month remaining (includes VAT): £54.27
Monthly Cost: £62.00
EDF per month remaining (includes VAT): £60.25
Monthly Cost: £62.00
EDF per month remaining (includes VAT): £59.65
Volt Broadband
Monthly Cost: £44.00
EDF per month remaining (includes VAT): £42.32
Monthly Cost: £50.00
EDF per month remaining (includes VAT): £48.30
Phone only packages
Monthly Cost: £19.00
EDF per month remaining (includes VAT): £18.72
TV only packages
Monthly Cost: £55.00
EDF per month remaining (includes VAT): £47.18
Broadband and phone packages
Monthly Cost: £51.00
EDF per month remaining (includes VAT): £49.09
Monthly Cost: £34.00
EDF per month remaining (includes VAT): £32.16
Monthly Cost: £57.00
EDF per month remaining (includes VAT): £55.07
Monthly Cost: £40.00
EDF per month remaining (includes VAT): £38.13
Monthly Cost: £63.00
EDF per month remaining (includes VAT): £61.04
Monthly Cost: £64.00
EDF per month remaining (includes VAT): £61.44
Volt broadband and phone
Monthly Cost: £51.00
EDF per month remaining (includes VAT): £49.09
Monthly Cost: £57.00
EDF per month remaining (includes VAT): £55.07
Broadband and TV packages
Monthly Cost: £81.00
EDF per month remaining (includes VAT): £69.44
Monthly Cost: £49.00
EDF per month remaining (includes VAT): £37.56
Monthly Cost: £93.00
EDF per month remaining (includes VAT): £81.39
Monthly Cost: £95.00
EDF per month remaining (includes VAT): £82.78
Volt broadband and TV
Monthly Cost: £81.00
EDF per month remaining (includes VAT): £69.44
Monthly Cost: £49.00
EDF per month remaining (includes VAT): £37.56
TV and phone packages
Monthly Cost: £63.00
EDF per month remaining (includes VAT): £54.94
TV, broadband and phone packages
Big Bundle
Monthly Cost: £59.00
EDF per month remaining (includes VAT): £54.93
Monthly Cost: £65.00
EDF per month remaining (includes VAT): £60.90
Monthly Cost: £45.00
EDF per month remaining (includes VAT): £40.98
Monthly Cost: £71.00
EDF per month remaining (includes VAT): £66.88
Monthly Cost: £51.00
EDF per month remaining (includes VAT): £46.96
Monthly Cost: £77.00
EDF per month remaining (includes VAT): £72.86
Monthly Cost: £57.00
EDF per month remaining (includes VAT): £52.93
Bigger Bundle
Monthly Cost: £79.00
EDF per month remaining (includes VAT): £67.24
Monthly Cost: £85.00
EDF per month remaining (includes VAT): £73.22
Monthly Cost: £63.00
EDF per month remaining (includes VAT): £51.30
Monthly Cost: £91.00
EDF per month remaining (includes VAT): £79.19
Monthly Cost: £69.00
EDF per month remaining (includes VAT): £57.28
Monthly Cost: £97.00
EDF per month remaining (includes VAT): £85.17
Monthly Cost: £75.00
EDF per month remaining (includes VAT): £63.26
Bigger Bundle + Sports
Monthly Cost: £110.00
EDF per month remaining (includes VAT): £98.12
Monthly Cost: £78.00
EDF per month remaining (includes VAT): £66.24
Monthly Cost: £116.00
EDF per month remaining (includes VAT): £104.10
Monthly Cost: £84.00
EDF per month remaining (includes VAT): £72.22
Monthly Cost: £90.00
EDF per month remaining (includes VAT): £78.20
Bigger Bundle + Movies
Monthly Cost: £100.00
EDF per month remaining (includes VAT): £88.16
Monthly Cost: £78.00
EDF per month remaining (includes VAT): £66.24
Monthly Cost: £106.00
EDF per month remaining (includes VAT): £94.13
Monthly Cost: £74.00
EDF per month remaining (includes VAT): £62.26
Monthly Cost: £80.00
EDF per month remaining (includes VAT): £68.24
Bigger Bundle + Sports and Movies
Monthly Cost: £120.00
EDF per month remaining (includes VAT): £108.08
Monthly Cost: £85.00
EDF per month remaining (includes VAT): £73.22
Monthly Cost: £126.00
EDF per month remaining (includes VAT): £114.06
Monthly Cost: £91.00
EDF per month remaining (includes VAT): £79.19
Monthly Cost: £97.00
EDF per month remaining (includes VAT): £85.17
Volt TV, broadband and phone
Big Bundle
Monthly Cost: £65.00
EDF per month remaining (includes VAT): £60.90
Monthly Cost: £45.00
EDF per month remaining (includes VAT): £40.98
Monthly Cost: £71.00
EDF per month remaining (includes VAT): £66.88
Monthly Cost: £51.00
EDF per month remaining (includes VAT): £46.96
Monthly Cost: £77.00
EDF per month remaining (includes VAT): £72.25
Bigger Bundle
Monthly Cost: £79.00
EDF per month remaining (includes VAT): £67.24
Monthly Cost: £57.00
EDF per month remaining (includes VAT): £45.33
Monthly Cost: £85.00
EDF per month remaining (includes VAT): £73.22
Monthly Cost: £91.00
EDF per month remaining (includes VAT): £79.19
Monthly Cost: £97.00
EDF per month remaining (includes VAT): £84.57
Bigger Bundle + Sports
Monthly Cost: £104.00
EDF per month remaining (includes VAT): £92.14
Monthly Cost: £72.00
EDF per month remaining (includes VAT): £60.27
Monthly Cost: £110.00
EDF per month remaining (includes VAT): £98.12
Monthly Cost: £78.00
EDF per month remaining (includes VAT): £66.24
Monthly Cost: £84.00
EDF per month remaining (includes VAT): £72.22
Monthly Cost: £122.00
EDF per month remaining (includes VAT): £109.47
Bigger Bundle + Movies
Monthly Cost: £94.00
EDF per month remaining (includes VAT): £82.18
Monthly Cost: £62.00
EDF per month remaining (includes VAT): £50.31
Monthly Cost: £100.00
EDF per month remaining (includes VAT): £88.16
Monthly Cost: £68.00
EDF per month remaining (includes VAT): £56.28
Monthly Cost: £59.00
EDF per month remaining (includes VAT): £47.32
Monthly Cost: £112.00
EDF per month remaining (includes VAT): £99.51
Bigger Bundle + Sports and Movies
Monthly Cost: £114.00
EDF per month remaining (includes VAT): £102.10
Monthly Cost: £79.00
EDF per month remaining (includes VAT): £67.24
Monthly Cost: £120.00
EDF per month remaining (includes VAT): £108.08
Monthly Cost: £91.00
EDF per month remaining (includes VAT): £79.19
Monthly Cost: £132.00
EDF per month remaining (includes VAT): £119.43
Ultimate Volt Bundle (including an O2 SIM)
Monthly Cost: £136.00
EDF per month remaining (includes VAT): £122.59
Monthly Cost: £99.00
EDF per month remaining (includes VAT): £85.73