Virgin Media broadband help and support

Welcome to Virgin Media's broadband help and support page. Pick a category to get started.

About our broadband help and support page

We're here to help get to the bottom of any broadband issues, and get your connection fixed and working as it should.

We understand that having internet problems can be really frustrating, that’s why we’ve provided you with some broadband help and support so you can get all the information you need.

You’ll find support for everything, from setting up the Hub to fixing internet issues – and the latest broadband deals. All you need to do is pick the category that best suits the broadband problems you're having and then follow the easy step-by-step instructions on the page.

If we need to send you some new equipment or book an engineer, you’ll be able to set this up from our help pages, without needing to call us.

And if you do need some more internet help after following the steps – don’t worry, you’ll be able to get in touch.