Virgin Media help and support

Welcome to Virgin Media’s help and support page. Pick a category to get started.

Virgin Media online help and support

How can we help you?

Our Virgin Media help portal is designed to get you all the support you need for any problems and issues you’re experiencing. From questions about our services to handy troubleshooting guides, all the information you need can be found quickly and easily across our extensive help and support pages.

Did you know that 95% of our customers find the solution to their problems online?*

Got a problem with your services?

Whether it’s WiFi, TV, or something else; if you have a technical issue, check our service status first to see if there’s a fault in your local area. No reported problems in your area? You’ll get a list of any affected services instead - simply tap on them to run further diagnostic checks or use one of our help pages to resolve the problem.

Need information about your account?

If it’s not a technical issue you need help with, we can still support you on any account problems you might have – from upgrading your services to our complete set of general help guides and advice. Choose a category above to get to the area you need support with – like our billing and payments help guides.

We expect you to get the best from our Broadband, TV, and Landline Packages. That’s why we’ve worked hard to put together our Virgin Media help and learning space – where all your problems can be resolved quickly and efficiently - today! TV, and Landline packages. . That’s why we’ve worked hard to put together our Virgin Media help and support portal – so we can help you to resolve any problems, quickly and efficiently – and you can get on with enjoying your services.

(*Figures based on % of customers who do not re-contact us within 24 hours of using our help pages)