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Mobile help and support
Welcome to the Mobile help and support page. Please pick a category to get started.
O2 Pay Monthly phones
O2 SIM-only plans
Upgrade your O2 phone/plan
Manage your O2 mobile services
O2 Device & Sim help
Using your O2 phone abroad
Virgin Mobile legacy billing
Unlock you Virgin Mobile phone
Virgin Mobile legacy T&Cs
Virgin Mobile legacy charges
Your Move to O2
How to make a complaint
Virgin Mobile Protect
Virgin mobile customers are now on O2 plans
As part of our merger with O2, we stopped selling Virgin Mobile plans at the end of August 2023.
If you had a Virgin Mobile plan, you’ll now be on an equivalent O2 plan. While you have the same contract with Virgin Mobile, your services are now provided by O2. All these changes were automatic – and you would have been contacted about them 30 days prior to your move date.
You can easily check and manage your mobile plan by signing in to My O2.
