Virgin Mobile help and support

This is the place to resolve any mobile issues you’re having, as we want to make sure you have all the help and support you need.

Here you’ll be able to find help with any mobile connection issues you have, or support activating a new SIM card. You can also make changes in your account and manage things like call barring, voicemails and parental controls using help articles and step-by-step instructions.

If we need to send you some new equipment or book an engineer, you’ll be able to set this up from our help pages without needing to call us.

You can also look at your bills, recent usage, payments, your data plan and the latest mobile deals. Also, our set of FAQs tackle the most common mobile questions.

And if you do need some more mobile help after following the steps – don’t worry, you’ll be able to get in touch.