Learn about the range of tools and features you can use to organise your mailbox and keep it well-maintained.
Please note, Virgin Media no longer offers the ability for customers to create new Virgin Media email addresses. Customers with an existing Virgin Media email address will not be affected; their mail account will remain as is.
Your Virgin Media Mail account
We recommend accessing your mail from My Virgin Media, as this also provides links to our other services and information about your Virgin Media account. Or you can access your mails by selecting the below.
We recommend accessing your web mail from My Virgin Media, as this also provides links to our other services and information about your Virgin Media account.
Virgin Media Mail allows you to set up your other email accounts so that you can check all of your emails in one place.
How to add another email account into Virgin Media Mail
How to display messages of an external email account
Each additional email account you set up will have its own folder. Any messages received will be located in the appropriate folder. Or, if you have enabled Unified Mail for the account, you will also see the messages in the Unified Mail folder. See Unified Mail in Virgin Media Mail for more information.
How to send messages using an external email account
How to change the settings of an external email account
How to remove an external email account
This information is only if you already have a Virgin Media email address. We no longer offer the option to set up new Virgin Mail email addresses.
The below information applies if you want to use an email “client” app (like Microsoft Outlook, Apple Mail or Gmail) to access your email, rather than by signing into Virgin Media Webmail using a web browser.
Apps have different features from webmail including the ability to see your existing emails when offline, whereas Webmail allows you to view, send and modify emails on our servers via a webpage when you’re on WiFi or mobile data.
There are two ways you can download your email messages to an app on your computer or device. These are IMAP or POP3.
If you're going to regularly use an email app, we'd recommend using IMAP with an app that supports SSL. SSL (Secure Socket Layer) ensures everything that passes between the email server and your email client is encrypted.
Apps must also support SMTP authentication. This is to reduce the affect spammers can have on the service. SMTP (Simple Mail Transfer Protocol) is authentication to stop email from being sent anonymously.
Without SSL support and SMTP authentication you may not be able to set up your email app, and you'll get error messages when trying to send or receive email from a Virgin Media email address.
Setting your app password to use an Email app.
If you want to access your Virgin Media emails from an app, you’ll need to create a separate app password through Account settings on My Virgin Media.
Sign in to My Virgin Media
a. Go to Account settings, then Account details
b. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail
c. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions.
A new secure password will be generated for you. Your app password can be used for all apps accessing your Virgin Media mail address. If you create a new app password, you’ll need to update all your existing apps with the new password.
We need to give you a separate app password to help make things more secure as IMAP and POP don’t support extra protection steps, like Multi Factor Authentication.
Remember that this password is separate from your sign in details for My Virgin Media (or any Virgin Media apps). So, if you need to check your Virgin Media Mail emails through My Virgin Media or at mail.virginmedia.com, you'll still use your My Virgin Media password.
Connecting your Email to a Client App
All Client apps are slightly different but to set them up they’ll take you through a list of settings and require you to enter your Virgin Media email address and Virgin Media Mail app password.
The settings you need are:
IMAP settings (recommended)
Host Name: imap.virginmedia.com
Username: your full Virgin Media email address
Password: your Virgin Media email app password
Advanced settings
SSL Encryption: Enabled
Port: 993 (this may be automatically chosen by selecting SSL encryption)
POP3 settings
Host Name: pop3.virginmedia.com
Username: your full Virgin Media email address
Password: your Virgin Media email app password
Advanced settings:
SSL Encryption: Enabled
Port: 995 (this may be automatically chosen by selecting SSL encryption)
SMTP settings
Host Name: smtp.virginmedia.com
Username: your full Virgin Media email address
Password: your Virgin Media email app password
SSL Encryption: Enabled
Port: 465 (this might not be selected automating by enabling SSL, so please check)
Authentication: Password
If your app needs to save your settings, don’t forget to do so.
From the Inbox, select an email and tap ≡ >Copy > choose the folder > Copy.
From a desktop or laptop computer, select an email in the Inbox and tap ≡ > Save as file > then follow your operating system’s instructions to save the file.
The paperclip icon in the Inbox is displayed next to emails with attachments.
From a desktop or laptop computer, select an email and tap ≡ >Print then follow your operating system’s instructions to print the file..
If the email is part of a conversation, all messages received for this conversation are marked as unread.
In order to mark this email as read, select in the main toolbar again > on Mark as read
By default, Virgin Media Mail lists the messages by when they are received. You can change this to view messages by Conversation.
To do this:
Sign in on your laptop or desktop computer to change these Virgin Media Mail settings and stop unwanted messages reaching you.
Select the Spam message or annoying email and tap ≡ > Add sender to Blocklist > Add
Type relevant words or names into your search bar. Before tapping Search or pressing your Enter keyboard button to search, you get the option to refine your filters – if you want, you can choose to search specific folders by selecting the options shown in red next to the Search bar and choosing from the dropdown menu. Once you’ve started typing your search you will also see some dropdown options which could refine your search further. Tap on these if you want to use them
Go back to the top menu bar when you’re done.
For more information on searching email addresses and sending emails, follow our help guide on how to send an email.
With filters turned on, Virgin Media Mail messages can move folders, be forwarded to other email addresses or marked as read – automatically. Sign in using a laptop/desktop computer to change these settings. them by dragging and dropping each one where you want.
To edit an existing rule, click the cogwheel icon and select Settings > Email > Filter Rule > Edit (the option next to the filter you want to change). Then change the rule according to your new requirements and Save.
Alternatively, tap:
• Disable to temporarily stop the filter
• Delete (trashcan icon) to permanently remove the filter
• Enable to reuse a disabled filter
If you have at least two filters, you can re-order them by dragging and dropping each one where you want.
You can easily control the amount of mail you have by putting emails, conversations and folders in your Trash folder.
Select one email or the empty check box next to several, then select:
Select a folder from the list on the left and tap ≡ for folder-specific actions and choose to:
Once deleted from Trash, messages can’t be recovered afterwards. They’re gone forever.
To clean up your email, for desktop/laptop, select the folder required, then select ≡ > Clean Up. For mobile, tap Edit in the Folder menu, then tap the folder required and select Clean Up.
This deletes all the greyed out emails in your Virgin Media Mail inbox – the messages, deleted from your other email accounts (Outlook, say), with a strike through their text.
You don’t have to delete messages to tidy up your mailbox. Just move messages (90 days or older) to your Archive folder and they’ll be sorted for you by date received in subfolders for each calendar year; here’s how:
Please note: emails can’t be recovered after they’ve been in your Trash folder for 7 days, or if you deleted the email from Trash or emptied the folder.
Do you have several email accounts? Check them all for messages, all at the same time – in one place. Adding a Unified Mail folder to your Virgin Media mailbox will give you an overview of all your Inboxes but the subfolders.
Here’s what to do:
Firstly, this will only work if you’ve added another Email account to your Virgin Media mailbox by going to the Email folders view and selecting Add email account. Enter your other email address and its password, and select Add.
Emails are automatically added to your address book when you Reply, Reply All or Forward a message.
If someone’s emailed you for the first time and you want to add them to your contacts before responding; open the message and click their name. For desktop/laptop, on the pop-up window which opens you can select Add to address book or for Mobile, select the ≡ icon first then select Add to address book
Or for when you select a contact in your Address Book, you can:
• Change their details (= > Edit > Save)
• Erase their info permanently (Tap trashcan icon or Delete, then select Delete again)
To export your contacts, using a desktop/laptop:
To log out of your email, just click on the circular icon at the top right of the screen, and select > Sign Out
You can't delete the primary Virgin Media email address until 90 days after ceasing services with Virgin Media. However it’s a good idea to set up an email redirection during that period, and clear your emails and folders out so you’re ready after the 90 days.
If it’s a secondary email address on your account, simply go into Account Settings in My Virgin Media, and delete it from there.
If you’re looking to cancel your Virgin Media services completely, we’re sorry to hear this and we’ve got a step by guide on how to do so.
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