Virgin Media TV help and support

Welcome to Virgin Media’s TV help and support page. Pick a category to get started.

Frequently asked questions

About our TV help and support page

We’re here to help you fix issues with your TV service.

We know it can be really annoying when your Virgin Media TV isn’t working as it should. That’s why we’ve provided you with step-by-step guides, useful links, and videos to get it up and running again as quickly as possible – and show you the latest TV deals. So whether you can’t access certain channels, need to reboot your TV box or want help with on-screen error codes, you’ll find support for all kinds of things. All you need to do is pick a category that best suits the problem you’re experiencing and then follow the instructions on the page.

If we need to send you some new equipment or book an engineer, you’ll be able to set this up from our help pages, without needing to call us.

And if you can’t find what you’re looking for or need some more internet help after following the steps – don’t worry, you’ll be able to talk to us.