Virgin Media TV help and support
Welcome to Virgin Media’s TV help and support page. Pick a category to get started.
Frequently asked questions
Did you know your Virgin TV 360 remote has Voice Search and Control? Hold down the microphone button and simply ask for your favourite app, Box Set or recording.
Read our guide for more tips and info.
The Virgin TV V6 box has a wide range of channels and services like Netflix, Hayu (if you have accounts with these services) and YouTube – as well as your free to air Catch Up services.
Read our guide for more info.
With your Virgin TiVo box you’ll never miss a show you love. Just set a reminder in the TV Guide – and even if you miss it, your TiVo will record it for you.
Read our guide for more tips and info.
Select On Demand from the Home screen, then select Movies. Browse the movies available, make your selection and press OK. Select Rent and watch now and enter your PIN if prompted.
Read our full guide to Movies on Demand.
Select On Demand from the Home screen, then select Box Sets. You’ll then see everything included in your TV pack.
Read our full guide to Box Sets and Exclusives.
It’s easy to pick up where you left off.
Pause the show you’re watching if it’s recorded, or press Record while watching live TV.
Ready to watch from your other TV box? Go to Saved Recordings or My Shows, select the right TV box then choose the show you want to watch and press OK.
Read our Virgin TV 360 Box guide, Virgin TV TiVo Box guide or Virgin TV V6 Box guide to learn more.
About our TV help and support page
We’re here to help you fix issues with your TV service.
We know it can be really annoying when your Virgin Media TV isn’t working as it should. That’s why we’ve provided you with step-by-step guides, useful links, and videos to get it up and running again as quickly as possible – and show you the latest TV deals. So whether you can’t access certain channels, need to reboot your TV box or want help with on-screen error codes, you’ll find support for all kinds of things. All you need to do is pick a category that best suits the problem you’re experiencing and then follow the instructions on the page.
If we need to send you some new equipment or book an engineer, you’ll be able to set this up from our help pages, without needing to call us.
And if you can’t find what you’re looking for or need some more internet help after following the steps – don’t worry, you’ll be able to talk to us.
Checking your connection for issues
This could take up to 30 seconds