What’s happening and when?

Following Virgin Media and O2’s merger in June 2021, we're starting to move all Virgin Mobile customers over to O2’s range of plans. We started in March and will complete by end of December 2023.

As a result of this move, we'll be providing all our customers with unlimited texts and voice calls, and either double the data or unlimited data for the same amount of money each month – no customers will see the cost of their plan rise as a result of this move.

We'll write to you 30 days ahead of your move to let you know when it'll happen. It will be seamless and over-the-air for the vast majority of customers – you don’t need to do anything.

Key points to note:

• Your phone number will stay the same
• Your network experience won't change, as Virgin Mobile already uses the award-winning O2 network
• Your planned switch will not work if you are abroad – but don’t worry, we will try again next month, and let you know when it is happening
• The majority of customers won't need to replace SIMs or change billing dates
• Once you're with O2, you can contact customer services for both O2 and Virgin Mobile by dialling 202 from your mobile
• For Virgin Media TV, Broadband or Home Phone queries, dial 150 from your Virgin Landline or call 0345 454 1111 from your mobile

You won't pay any extra for your new O2 plan. You'll pay the same price on your new O2 plan and receive double the data or unlimited data, plus unlimited texts and voice calls.