How to change your Virgin Media WiFi name and password
There are a few ways to change your Virgin Media WiFi password and name. Simply download our handy Virgin Media Connect app or use your internet browser and follow the steps below.
To help you identify what Hub you have please see the images below.
Hub 3 or 4
Super Hub 1 and 2
In this article
I have a Hub 3 or Hub 4
Step 1: Enter 192.168.0.1 into the address bar of your browser
Step 2: Log in to see the settings page, using your default password
Step 3: Select Admin and then Change password
Step 4: Enter existing password, then enter new password.
Step 5: Select Apply changes
Step 6: Restart your computers and devices and try to reconnect to the Hub
Maybe: Restart your computers and try to connect devices to the hub
Important tips:
- The next time you try to access the settings page, remember to use the new password.
- If you forget your new password, you can set it back to the default password by resetting the Hub. After resetting the Hub, follow the instructions above to update your username or password again.
Step 1: Enter 192.168.0.1 into the address bar on your browser
Step 2: Log in to see the settings page and select Advanced settings > Wireless > Security.
Step 3: Set the WiFi Network Name (SSID) broadcast options to No for both 2.4GHz and 5Ghz.
Step 4: Select Apply changes
Important
- The Hub 3 will no longer broadcast the primary wireless network names, meaning that you can connect new devices wirelessly only if you know the Hub's wireless connection details.
- If you’ve set up any Guest networks, these will continue to broadcast their network names unless you follow the above steps, choosing the appropriate network.
- You should not rely on this as a security feature – wireless 'snooping' software can still be used to detect the presence of your wireless network.
Step 1: Enter 192.168.0.1 into the address bar on your browser
Step 2: Log in to see the settings page and select Advanced settings > Wireless > Security.
Step 3: Set the WiFi Network Name (SSID) broadcast options to No for both 2.4GHz and 5Ghz.
Step 4: Select Apply changes
Important
- The Hub 3 will no longer broadcast the primary wireless network names, meaning that you can connect new devices wirelessly only if you know the Hub's wireless connection details.
- If you’ve set up any Guest networks, these will continue to broadcast their network names unless you follow the above steps, choosing the appropriate network.
- You should not rely on this as a security feature – wireless 'snooping' software can still be used to detect the presence of your wireless network.
I have a Super Hub 1 or 2
Simply follow the steps below.
Step 1: Enter 192.168.0.1 into address bar
Step 2: Login to settings page using default password
Step 3: Read and acknowledge security warning by selecting OK
Step 4: Select the Super Hub settings icon
Step 5: Enter new password, before selecting Save password
Important tips:
- The next time you try to access the settings page, remember to use the new password.
- If you forget your new password, you can set it back to the default password by resetting the Hub. After resetting the Hub, follow the instructions above to update your username or password again.
We recommend that you leave the default wireless settings as they are. If you’re certain that you’d rather the Hub didn't broadcast its wireless network names (SSID), you can disable it.
Step 1: Enter 192.168.0.1 into address bar
Step 2: Login to settings page and select Advanced settings
Step 3: In the Wireless section select 2.4GHz Primary Wireless Network
Step 4: Untick the box labelled Enable SSID Broadcast
Step 5: Select Apply at the bottom of the page.
Step 6: You’ll see a pop-up window asking to confirm the changes, select Yes
Step 7: Return to the Wireless section using the button at the top of the screen
Step 8: In the Wireless Section, select 5GHz Primary Wireless Network
Step 9: Repeat Steps 4 to 6
Important Note
- The Super Hub 1 or 2 will no longer broadcast the primary wireless network names, meaning that you can connect new devices wirelessly only if you know the Hub's wireless connection details.
- If you’ve set up any Guest networks, these will continue to broadcast their network names unless you follow the above steps, choosing the appropriate network.
- You should not rely on this as a security feature – wireless 'snooping' software can still be used to detect the presence of your wireless network.