If you can’t get your Android, Apple or Windows device online, this article will help you to connect your devices to the WiFi.
If your Android tablet or phone won’t connect to the WiFi, we’ll show you how to get online in the steps below.
To learn how to connect a laptop to the WiFi, or any other Windows device, follow the steps below.
Suitable for Windows 10 and older versions of Windows.
If your iPhone won’t connect to the WiFi, we’ll show you how. These steps will also work if your iPad’s not connecting to the WiFi.
If your Apple Mac won’t connect to the WiFi, the steps below will show you how you can get online.
Your device should now be connected to Virgin Media broadband.
You can check the broadband speed at our broadband speed test page.
If you find that the broadband speed is slow, our broadband speed advice can help.
Let’s help you get your games console connected to your Virgin Media Broadband in a few simple steps.
Remember, if you’re a keen gamer and you aren’t already signed up to one of our gaming packages, you might want to check out what’s on offer to ensure super smooth game play and super speedy downloads.
To connect your console to your wireless network:
You can connect to the Internet with the PlayStation 5 console using Wi-Fi (for a wireless connection) by going to Settings > Network > Settings > Set up Internet Connection.
To connect to mobile broadband, visit our mobile broadband page.
Or, if you’re having problems with our broadband connection, visit our improve WiFi connection page.
First, check that your device is running the latest software as this might be causing the issue.
Remember, have your Virgin Media network name and WiFi password ready. You’ll find this on the base of the Hub unless you’ve changed it.
If you’re struggling to get your WiFi to work, there might be a problem with your Hub. Check out our dedicated help pages on what to do if your WiFi isn’t working.