How to connect your devices to Virgin Media Broadband

If your Android tablet or phone won’t connect to the WiFi, we’ll show you how to get online in the steps below.

1. From the home screen, swipe up or down to access apps and select Settings
2. Select Connections > WiFi
3. Select your Virgin Media WiFi network name from the list
4. Enter your WiFi password and select Connect

To learn how to connect a laptop to the WiFi, or any other Windows device, follow the steps below.

Suitable for Windows 10 and older versions of Windows.

1. Select the Network icon in the taskbar’s notification area, this is usually at the bottom of your screen
2. Select your Virgin Media WiFi network name from the list, then select Connect
3. Enter your WiFi password, then select OK to connect

If your iPhone won’t connect to the WiFi, we’ll show you how. These steps will also work if your iPad’s not connecting to the WiFi.

1. From the home screen, select the Settings app
2. Select WiFi
3. Select your Virgin Media WiFi network name from the list
4. Enter your WiFi password and select Join

If your Apple Mac won’t connect to the WiFi, the steps below will show you how you can get online.

1. Select the WiFi icon in the top menu bar, if it’s switched off, turn it on
2. Select your Virgin Media WiFi network name from the list
3. Enter your WiFi password and select Join

Your device should now be connected to Virgin Media broadband.

You can check the broadband speed at our broadband speed test page.

If you find that the broadband speed is slow, our broadband speed advice can help.

1. Firstly you’ll need to locate the WiFi network name and password. This can be found either on back or bottom of the Hub. The WiFi network name starts with the letters VM.

2. Select your console below to find instructions on how to connect it to the Hub. If your games console does not detect a wired connection, you may be prompted to select a network.

To connect your console to your wireless network:

1. Press the Xbox button to open the guide
2. Select Profile & system > Settings > General > Network settings
3. Select Set up wireless network
4. Select your wireless network from the list of available networks

If you’re struggling to connect your Xbox to WiFi, check out the official troubleshooting guides to connect Xbox one to WiFi.

If you’re struggling to connect your Xbox 360 to the WiFi, check out the official troubleshooting guides from Xbox 360.

You can connect to the Internet with the PlayStation 5 console using Wi-Fi (for a wireless connection) by going to Settings > Network > Settings > Set up Internet Connection.

PlayStation won’t connect to WiFi

You’ll need to make sure your PlayStation 3 is equipped with the feature that allows a wireless connection. Follow these steps to connect PlayStation 3 to WiFi to find out how.

To get your Nintendo Wii and Wii U online, check out their official step by step guide.

If you’re looking to get your Nintendo Switch connected to WiFi, check out their official guide.