How to return or recycle equipment

At Virgin Media we do our best to repair and reuse as much kit as we can. Unfortunately, not all our kit can be reused as it is and needs to be recycled. Recycling and reusing our kit will help reduce the amount of waste going to landfill and benefit the environment.

What equipment to return

If you have any of the following equipment please follow the steps to return it back to us. If you have any other equipment check out how to recycle this below.

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    Virgin TV V6 box or 360 box
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    Hub 3, Hub 4 or Hub 5
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    WiFi Pods

How to return equipment

If you are downgrading your services, or leaving us you’ll be sent free packaging and a pre-paid postage label (your returns kit), so you can send back our kit. Watch our simple help hands video below to find out how to return your kit.

Step 1 - Pack up your equipment

Step 2 - Put the label on

A letter came with the returns pack: peel the sticker off (or create a new pre-paid label) and slap it on the mailer bag.

Step 3 - Drop off your parcel

Go to your nearest CollectPlus and keep your receipt as proof you sent the equipment to us. Returns, done.

How to swap equipment

If our engineer’s installing your new services: they can take away the old TV box, Hub and other equipment for you.

If you’re upgrading or swapping faulty equipment yourself:

Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit.

Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips.

Step 3 - Label the box – a letter came with the QuickStart kit: peel the sticker off (or create a new pre-paid label and slap it over the original address label on the box.

Step 4 - Drop off the box – go to your nearest CollectPlus and keep your receipt as proof you sent the equipment to us. Sorted.

I’m having problems returning my equipment

Free postage and packaging hasn’t arrived? If you were disconnected more than 10 days ago, please ask us to resend your returns pack:

Alternatively, contact CollectPlus for help sending your package.

How to recycle equipment

Unless you were asked to send it back to us, please dispose of our equipment in an environmentally friendly:

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