Virgin TV 360 is our best TV viewing experience yet. You can watch and stream wherever you're connected, get tailored recommendations with personalised profiles, use voice search to find your favourite TV shows and much more.
Offering the very best entertainment, Virgin TV 360 boasts all the top TV channels and streaming apps such as Netflix, Amazon Prime Video and BBC iPlayer, all with 4K Ultra-High Definition and HDR viewing capabilities. There’s a new Mini box, new remote with voice control and smart new features.
Now when you first join, you get TV 360 in your TV and broadband bundle. Or you could upgrade your TiVo or V6 to enjoy all this and more:
Talking into your TV 360 remote is faster than scrolling through shows and streaming apps, so say what you want to watch. And when you’d like to pause, rewind or even Startover from the beginning (a new feature), just hold down the microphone button and ask.
Watch different shows on 3 tellies at the same time. Or pause in one room and play in another. Having Virgin TV 360 Mini boxes, as well as the main TV box, gives you a slick multiroom experience. And your recordings will be shared on all the set top boxes.
Where you go, TV 360 goes (if there’s internet). Use the Virgin TV Go app or website on up to 5 of your devices to manage your telly and keep up with your shows, when you’re in another room or out and about. Enjoy your box sets, catch up and live TV anywhere you’re online in the UK, plus enjoy your recordings whilst at home. You can even pause your telly on the TV 360 box and continue watching on your mobile or tablet without missing a moment. Plus, you can download shows and watch offline on the Virgin TV Go app.
Think simple modern menus, quick navigation and all your favourite apps and channels in one place, so you can breeze around quickly. Your family or housemates can now create their own profiles to control their own pause points, get personalised recommendations and set their favourite channels.
Yes, if you have:
A 4K or HDR telly – please check its connected to the correct HDMI socket (see manufacturer’s instructions).
HD and Ultra HD channels – in your Virgin TV 360 package and TV apps.
Creating accounts (or Profiles) on Virgin TV 360 makes sharing your telly easier and more fun for everyone. When you’re signed in on your Profile, you’ll have:
Your very own lists:
Settings – as you left them:
Tap the Profiles button – on the right-side edge of the 360 remote.
Follow the steps on your telly to create your profile and give it a name and colour– when you have a few set up, use the Profiles button to switch between them while watching telly.
Profiles are an easy way to share channel lists – such as for sports shows or kids telly – with your household.
YouTube, BBC iPlayer, and subscription apps – sign in to your Netflix and Amazon Prime Video accounts on your telly. Fastest way to open these? Hold down the microphone button on the 360 remote and say the app’s name. Or just tap** Home** and select APPS. For help streaming and setting up parental controls, see our TV app how-to guide.
Because your V6 boxes will download TV 360 from the internet, there’s no need to replace them – just each of their remotes: 5 days after these arrive in the post, the boxes will upgrade themselves . Or you can trigger the software update sooner by following the instructions that came with the remotes or see below (‘Upgrading V6 boxes to 360’). Please:
5 days after the remote arrive in the post, the boxes will upgrade themselves . Or you can trigger the software update sooner by following the instructions that came with the remotes or see below (‘Upgrading V6 boxes to 360’).
• Leave the red tabs on the remotes – the upgrade instructions will tell you when to take these off.
• Remember each 360 remote can only control the one TV box you pair it with - you cannot use the same remote for all your 360 boxes.
Your V6 box will download the Virgin TV 360 software from the internet, so you only need to replace the remotes.
Because you had a V6 box which can be upgraded with the new 360 remote control and 1 360 Mini box to replace the TiVo box, which can’t be upgraded.
To get live telly, you’ll need to connect a coaxial cable to the 360 Mini box (as with all our TV boxes). But yes, they can connect to the Hub via WiFi.
Sort the first V6 box yourself > Let the 2nd V6 box upgrade itself > Install any Virgin TV 360 Mini box
1.. Turn on all V6 boxes: take your current TV boxes off standby and check they’re connected to the internet, ready to download TV 360.
2. Pop the telly on: check its set to the correct Input and Virgin TV’s playing.
3. Grab its old V6 remote control: tap the Home button, select Apps & Games > Upgrade To Virgin TV 360 Now > OK.
4. Follow the instructions on your telly: when you see it’s ‘Time to make the big switch’, remove the red tab from just one new 360 remote (doesn’t matter which).
**Nothing happening? **
Try pressing OK on the new 360 remote. Or grab the V6 remote again, press the red button and enter 847446 (the verification code) to start the upgrade.
If the new remote doesn’t work when the upgrade’s finished (it should), try pointing it at the TV box: hold down the TV and 0 buttons together for 10 seconds (may take a few tries). Remember to use the 2nd 360 remote for the 2nd TV box, when it’s upgraded itself.
How to do a Virgin TV 360 software upgrade and install Mini boxes
Replace each TiVo box with a 360 Mini box > Return old boxes using pre-paid labels and packaging provided.
How to upgrade a TiVo box to 360 and install Mini boxes
They just have a new channel number. TV 360’s HD Override feature replaced your standard definition channels with the high definition versions included in your TV package, so you’re always watching the highest quality. It’s why the TV Guide can’t be filtered by HD channels (no need) and why you’ll find your HD channels earlier in the list. Look up the SD channel’s number in the channel guide if you aren’t sure where the HD channel is.
As this isn’t a feature on TV 360 yet, please search your Netflix TV app:
Though TV 360 doesn’t have TiVo’s WishList feature, you could voice search and save ‘Movies with… (your favourite actor)’ for later on your Watchlist.
These features aren’t available right now but the Virgin TV Go app lets you....
Tapping Home on the remote and going to Settings > Network > Diagnostics, can only show you the Connection Status, not your broadband speed (this internet speed checker can test that for you on your mobile, laptop or tablet).
Just say what you want to watch into the Virgin 360 remote. Or give these commands a try:
Say ‘Guide’ while holding down the microphone button and have an explore by commanding:
Or just tap… The Guide button on the remote (left of Home), then:
Say ‘Info’ or ‘Information’ while holding down the microphone button.
Or just tap…
Try saying ‘From the beginning’ while holding down the microphone button.
If your programme doesn’t restart:
Hold down the microphone button and say:
Say ‘Stop’ or ‘I need the toilet’ while holding down the microphone button. You can pause Live TV for up to 5 minutes on 360 Mini boxes, longer on the main TV box.
Or just tap...
Say ‘Back’ while holding down the microphone button.
Or just tap...
Say ‘Skip forward (however many) minutes’ or ‘Skip back…’ while holding down the microphone button.
Or just tap…
The double right or double left arrow:
Say ‘Subtitle’ (turns them on) or ‘Subtitles off’ while holding down the microphone button. If the channel offers subtitles (not all do), TV 360 will make them available to you.
Or just tap…
Say ‘Radio’ while holding down the microphone button. There are no numbers for these channels, you see.
Or just tap…
Right of zero. Look for a rectangle and a right arrow. This Source button’s for switching between your telly’s various HDMI cables and TV inputs.
For how to fix or order a replacement 360 remote, please see Remote not working. Lost the remote? Hold down the channel buttons, on the front of the TV box, for 10 seconds. And listen. You can follow the beeping noise, coming from the remote.
Just so you know the remote’s working and you’re not being ignored. If the number didn’t match a channel, you’re taken to Channel 100. Tap Back or TV to return to what you were watching before.
Tap the ‘…’ 3 dots (Context button) on the remote and select Delete.
Tap Pause, then Fast-forward (the double right arrow) on the remote.
To record your show on a main or mini Virgin TV 360 box:
Afterwards, you can tap Home, go to Saved, then:
For more advice, please see How to record.
Or you can also use your mini guide:
Everything you’ve recorded on your main 360 box and any Minis, you’ll find in this folder, as well as your unfinished shows and films, ready for you to pick up where you left off.
Tap Home on the remote, select Saved > See All, then the: