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Our Hubs: What you need to know

Virgin Media’s mighty Hub brings the magic right into your home. Powered by unlimited lightning-fast broadband, our Hub serves up the WiFi strength you need to scroll, meme and stream.

Powerful home WiFi

Virgin Media is home to the UK’s fastest widely available broadband. And the more speed your Hub gets, the more your WiFi can do. Think streaming in Ultra HD, grabbing that game update before your mates, and downloading massive files in a flash.

Check out our broadband deals

Take control of your WiFi with the Connect app

The Virgin Media Connect app is the control unit for your WiFi that helps you get your Virgin Media broadband up and running. It lets you run a super intelligent WiFi home scan to smooth out any snags, speed up your connection all around the house, and pause WiFi to any device when you need to – perfect for when it’s the kids’ bedtime. Plus, if you ever need us, we’re on live chat from 8am to 10pm, 7 days a week. The app’s available to everyone with a Hub 3, 4 or 5.

Grab the app now

Can I upgrade the Hub?

If you currently have a Hub 3 or older model (including the Superhub 1A, 2A etc.) you’re eligible for a Hub upgrade if you order or upgrade to one of our Gig1 Fibre broadband packages.

Sign in to My Virgin Media to check your existing package and upgrade your service today.

Sign in to My Virgin Media

What do you get with a Virgin Media Hub 5?

Meet the Hub 5, ready to serve up Gig1 Fibre Broadband, our fastest most reliable WiFi yet. It’s packed with WiFi 6 – the latest generation of WiFi technology – so more devices than ever can be used at the same time.

Powered by WiFi 6

The latest generation of WiFi technology takes advantage of dual band reach for guaranteed speed, coverage and reliability and less WiFi lag.

Eco-friendly browsing

The Hub 5’s casing is made from 100% recycled plastics, so not only is it our most advanced Hub yet, it’s nicer for the planet too.

Our fastest and most reliable WiFi

Gig1 Fibre broadband provides you with the speed you need to stream, zoom or game to your heart’s delight.

Tech Specs for Hub 5, Hub 4 and Hub 3

Features
Hub 5
Hub 4
Hub 3

Number of Antennae 

5

4

4

2.4 GHz WiFi Band

3x3 11/b/g/n

3x3 11/b/g/n

2x2 11/b/g/n

5 GHz WiFi Band

4x4 11ax

4x4 11ac

3x3 11ac

WiFi Spec

6

5

5

Dual Band

Concurrent

Concurrent

Concurrent

Network Connection

DOCSIS 3.1

DOCSIS 3.1

DOCSIS 3.0

Ethernet

1x 2.5Gbps, 3x 1Gbps

4x 1Gbps

4x 1Gbps

WPS Push Button

Yes

Yes

Yes

Removable Password/QR Card

Yes

No

No

Default SSID

Single

Single

Single

Guest Network Available

Yes

Yes

Yes

Intelligent WiFi Technology

Yes

Yes

Yes

Phoneline

Yes

Yes

Yes

WiFi Pod Compatability

Yes

Yes

Yes

How to set up a Virgin Media Hub

If you’ve requested an upgrade, you’ll receive a new Virgin Media WiFi Hub in the post. From there, the setup is nice and simple.

1. Disconnect your old Hub

(note: the coaxial cable will need to be unscrewed).

2. Connect the coaxial cable

Connect the coaxial cable to your new Hub and secure it with a spanner (this will be included when you receive your new Hub).

3. Connect the new Hub

Connect the new Hub to the mains power supply and plug it into the wall.

From there, you’ll be good to go! Your WiFi password, network name and other details can be found printed on the underside of the router.

Sign in to My Virgin Media

The legal stuff

Black Friday - Save up to £540
£540 is based on savings across an 18-month period. Available on Bigger M350 broadband and Bigger M500 broadband products. Offer ends 28 November 2022.

No setup fee
This offer means you will pay no setup fee. No setup fee is available on all bundles, broadband & phone, and broadband only packages. If you are eligible for a QuickStart self-install kit, but choose to use an engineer for your installation, you’ll still be charged £30 for this service.

These prices are for new customers only.

Virgin Media services are only available in eligible Virgin Media network areas. TV 360, home phone, Volt benefits and WiFi Guarantee not currently available in 2022/23 network expansion areas.

All of the products on this page are subject to survey, network capacity and a credit check.

Each service has a minimum contract length that’s shown in your basket.

If you take a bundle with both Virgin Media and O2, you’ll have separate contracts and bills – one for Virgin Media, and another for O2.

Priority is a service from O2 that current Virgin Media customers aged 16+ can also use.
  • Offers are subject to eligibility and availability.
  • Read the terms on the Priority app or at o2.co.uk/terms


  • Fastest WiFi guarantee of any major provider
    Comparing WiFi guarantees of major UK ISPs. Terms of guarantee vary by provider. To verify click here. Virgin Fibre Areas only. Available with M50 broadband or faster. £8p/m extra or included with Gig1 or Volt. At least 20Mbps download speeds in every room or £100 one-off credit. Up to 3 WiFi Pods if needed. Excludes broadband faults and broadband network outages. Further exclusions & legal stuff apply.

    UK’s fastest widely available broadband
    Virgin Media Gig1 (average download speed 1130Mbps) vs fastest widely available average download speeds of UK ISPs. For verification see virginmedia.com/fast