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Virgin Media Connect app

Say hello to the smart way to manage your Virgin Media WiFi and get a connection – at home or on the go.

Download the Virgin Media Connect app now

Get your Virgin Media Broadband up and running, smooth out snags and help speed up your connection right across the house, all in one handy app. And when you’re out and about, use the app to track down Virgin Media WiFi hotspots.

How to set up the app

Watch our video for help on setting up the app.

Need help with the Virgin Media Connect App?

Get help here.

Get help

What is the Virgin Media Connect app?

The Virgin Media Connect app is the only app Virgin Media customers need to keep their home connected and up to speed. You can even access WiFi on the go for no extra charge.

Just download the app, sign in and follow to steps to set up the Hub in your home and check the broadband signal strength in every room.

Take complete control of your WiFi

Pause WiFi to certain devices, tackle connection problems and even reboot your Hub from the comfort of your sofa.

And if the app can’t help you fix a hiccup, we will. Our friendly team of trained agents are standing by to help solve any trickier issues.

Test your WiFi performance

If you have a Hub 3, the Virgin Media Connect app lets you scan your home to check your WiFi signal from room to room. Simply connect to your Hub, tap Start the scan and let the app take over.

If the scan finds a WiFi blackspot, just follow the steps on the app to order an Intelligent WiFi Pod.

Psst! Just so you know, you’ll need a Hub 3 to get the full range of the Connect app’s brilliant features. Plus it will work with Hub 4 very soon.

Get online on the go

There are now over 4.3 million hotpots across the UK.

You’ll find WiFi hotspots in all sorts of places – cafés, bars and restaurants, up and down the high street and in UK airports. WiFi is even available in over 250 London Underground stations.

And that’s not all. Stay connected abroad with up to 20 million hotspots across the world – with more popping up all the time.

Discover more awesome Virgin Media apps

From keeping your broadband up to speed to streaming the hottest box sets and checking your bill, there’s a Virgin Media app for everything.

My Virgin Media

The one with all the admin. This is where you can manage your Virgin Media Broadband, TV and Landline account. Virgin Mobile customers will find all those account details inside as well.

Discover more about our My Virgin Media App

Virgin TV Go

Watch your favourite telly on your mobile or tablet at home or on the go, wherever there’s WiFi, 3G or 4G in the UK. You can even download selected shows to save your mobile data.

Discover more about our Virgin TV Go App

FAQs

The Legal Stuff

Requires iOS 9 or later and Android 5 or later. Virgin Mobile customers: the app will work in a device where a Virgin Mobile SIM is present and setup has been completed. Virgin Fibre customers: the app will work on a device where setup has been completed using My Virgin Media account details. Virgin Fibre customers can use up to 7 devices on Virgin Media WiFi at any one time. For setup: Mobile data connection required for Virgin Mobile customers. Internet (Mobile data or WiFi) connection required for Virgin Fibre customers. UK only. Experience varies by location and number of users. It is not always possible to guarantee that we will be able to offer this app on every device, platform and operating system version or variant. Terms and conditions apply.