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Virgin Media Connect app

Say hello to the smart way to manage your Virgin Media WiFi and get a connection – at home or on the go.

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Download the Virgin Media Connect app now

Get your Virgin Media Broadband up and running, smooth out snags and help speed up your connection right across the house, all in one handy app. And when you’re out and about, use the app to track down Virgin Media WiFi hotspots.

How to set up the app

Watch our video for help on setting up the app.

Need help with the Virgin Media Connect App?

Get help here.

Get help

What is the Virgin Media Connect app?

The Virgin Media Connect app is the only app Virgin Media customers need to keep their home connected and up to speed. You can even access WiFi on the go for no extra charge.

Just download the app, sign in and follow to steps to set up the Hub in your home and check the broadband signal strength in every room.

Take complete control of your WiFi

Take complete control of your WiFi

Pause WiFi to certain devices, tackle connection problems and even reboot your Hub from the comfort of your sofa.

And if the app can’t help you fix a hiccup, we will. Our friendly team of trained agents are standing by to help solve any trickier issues.

Test your WiFi performance

Test your WiFi performance

If you have a Hub 3, the Virgin Media Connect app lets you scan your home to check your WiFi signal from room to room. Simply connect to your Hub, tap Start the scan and let the app take over.

If the scan finds a WiFi blackspot, just follow the steps on the app to order an Intelligent WiFi Pod.

Psst! Just so you know, you’ll need a Hub 3 to get the full range of the Connect app’s brilliant features. Plus it will work with Hub 4 very soon.

Get online on the go

Get online on the go

There are now over 4.3 million hotpots across the UK.

You’ll find WiFi hotspots in all sorts of places – cafés, bars and restaurants, up and down the high street and in UK airports. WiFi is even available in over 250 London Underground stations.

And that’s not all. Stay connected abroad with up to 20 million hotspots across the world – with more popping up all the time.

Discover more awesome Virgin Media apps

From keeping your broadband up to speed to streaming the hottest box sets and checking your bill, there’s a Virgin Media app for everything.

My Virgin Media

My Virgin Media

The one with all the admin. This is where you can manage your Virgin Media Broadband, TV and Landline account. Virgin Mobile customers will find all those account details inside as well.

Discover more about our My Virgin Media App

Virgin TV Go

Virgin TV Go

Watch your favourite telly on your mobile or tablet at home or on the go, wherever there’s WiFi, 3G or 4G in the UK. You can even download selected shows to save your mobile data.

Discover more about our Virgin TV Go App

FAQs

The legal stuff

LG TV or £200 bill credit:

• This offer is available to new Virgin Media customers ordering the Bigger bundle + Sports, Bigger bundle + Movies, Bigger bundle + Sports & Movies or the Ultimate Volt bundle online.
• The bundle needs to be ordered between 17th January 2022 and 11.59pm on 20th January 2022.
• Your contract runs for 18 months.
• This offer can’t be used with another offer.
• A household can only claim 1 TV or 1 bill credit amount.
• We can remove this offer at any time.
• Prices may change during your contract.
• We can’t offer cash or anything else in place of this offer.
• You won’t be able to keep your TV or bill credit if:
• You cancel your services before they’re installed or before the end of your 14 day cancellation period.
• You downgrade your bundle before your services are installed or before the end of your 14 day cancellation period.

Virgin Media £200 bill credit: This offer is available to new Virgin Media customers ordering the Bigger bundle + Sports, Bigger bundle + Movies, Bigger bundle + Sports & Movies or the Ultimate Volt bundle online. This bill credit will be applied to your first bill. Any that’s left over will be applied to your following bills until it’s all used. This offer runs between 17th January 2022 and 11.59pm on 20th January 2022.

Your price will not increase during the minimum period except for broadband only packages.

SEPARATE CONTRACTS AND BILLING APPLY TO VIRGIN MEDIA AND O2 SERVICES

New customers only. SERVICES ONLY AVAILABLE IN VIRGIN MEDIA NETWORK AREAS. Subject to survey, network capacity and credit check. A minimum period applies to the services, please check basket for details.

What is a minimum period?

When you take any services from Virgin Media you will be committing to taking that service for a minimum amount of time (e.g., 18 months). Virgin Media call this a minimum period, minimum term or minimum commitment period but they mean the same thing. Please check your basket for details of the minimum period that applies to the services you have chosen.

What if I cancel or move home?
If you cancel during the minimum period, you may need to pay an early disconnection fee, including when you move to a property outside of the Virgin Media Network area – this is because you will be asking to cancel your services early. The Virgin Media network does not cover all of the UK – please use our postcode checker here to check availability. You can find more details on the early disconnection fee and process by visiting the Legal Stuff section of the website here. For the full terms and conditions please click here.