Some accessibility features might not be ready just yet, but we’re working to make all our services, including the Virgin Media Connect app, accessible for people with impairments or who use assistive technology.
Using the Connect app is really easy, here’s how to get started today:
Download the app – it's free from Google Play or Apple’s App Store.
Sign in using your Virgin Mobile account, your Virgin Media broadband account, or both.
If you are a Virgin Broadband customer, click “Sign in with a Virgin Media account” and log in using your My Virgin Media details. Once you log in, make sure your WiFi is on and the app will automatically connect to your WiFi network.
You can now also set up fingerprint and facial recognition for quicker sign in.
If you are a Virgin Mobile customer, click on “Sign in with Virgin Mobile”. The app will recognise your sim and automatically log you in.
Share the benefits – sign in and use the Connect app on up to seven devices at the same time, if you have our broadband.
The Virgin Media Connect app is available to anyone with a Hub 3, 4 or 5. Not sure which Hub you’ve got? Have a peek at the sticker on the bottom or check through the Connect app.
Once you’ve linked the Virgin Media Connect app to your Hub 3, 4 or 5, you’ll see your network details on the Home tab of the app.
To change your network name and password, go to the Broadband tab, tap the menu symbol in the top right corner and tap on WiFi networks. Here you can change your network name (SSID) and password, choose which WiFi network you want to broadcast, and change your Hub's settings password.
Remember that whenever you change your network name or password, you'll need to reconnect all your devices to the WiFi again.
To share your WiFi details, simply show your friends the Home page of the app, or scan a QR code then click to share your details.
Powered by independent speed tester Sam Knows, the new super-intelligent Homescan is a two-step speed test. This means it tests your WiFi speed to your device and the line speed you are getting to your Hub.
This helps identify where the potential issue is and recommend the appropriate solution, such as a WiFi Pod.
If you’re not getting download speeds of at least 20Mbps in every room, you can order your first mesh WiFi Pod on the connect app.
Using our home scan feature, you can see how well your WiFi’s working around your home. It’ll guide you from room to room to carry out WiFi speed tests.
If the home scan finds a potential signal-less spot, it’ll test our broadband speed to your Hub to make sure there isn’t a problem with your network. If everything’s okay with your Hub, the app will take you through to order a mesh WiFi Pod to help deal with the situation.
If you’re not getting download speeds of at least 20Mbps in every room with one WiFi Pod, you can request a second or third one by logging into your My Virgin Media account, clicking on "your package", and following the directions on the WiFi Max modal. Alternatively you can use one of our accessible contact options here.
Monthly charges may apply when ordering a mesh WiFi Pod. Visit www.virginmedia.com/wifi-max to find out more.
As long as your WiFi Pod is plugged in and Connected to your Hub (The light on the Pod is off), the super-smart Connect app should automatically find the WiFi Pod.
You will need to be connected to your WiFi (Hub or Pod) and you should be able to see both Hub and Pod in your Broadband tab. If your Broadband tab is showing your WiFi network as a device-view, tap the WiFi / switch symbol in the middle, to flip the view round to your Hub and Pod.
Our super-intelligent Homescan needs the newest version of the Virgin Media Connect app to run properly. If you are having trouble running a scan, please check that you are currently using the most recent version of the app.
Not sure how to check which version you are using? Just check our handy guide below to ensure you’re running the most up to date version.
Updates for the Virgin Media Connect app update automatically if your automatic updates are switched on. If not, here is a handy guide to manually check that you are running the most up to date version.
Open the App Store on your device.
Tap the profile icon in the top right of the screen.
Scroll down to ‘Upcoming automatic updates’, and find the Virgin Media Connect app.
Having trouble? Click here for further information
Open the Google Play store on your device.
Tap the profile icon in the top right.
Tap ‘Manage apps and devices’
Find the Virgin Media Connect app.
Having trouble? Click here for a detailed guide
Can’t see an update button? Good news! This means you are already running the latest version of the Virgin Media Connect app.
The Legal Stuff
Requires iOS 9 or later and Android 5 or later. Virgin Mobile customers: the app will work in a device where a Virgin Mobile SIM is present and setup has been completed. Virgin Fibre customers: the app will work on a device where setup has been completed using My Virgin Media account details. Virgin Fibre customers can use up to 7 devices on Virgin Media WiFi at any one time. For setup: Mobile data connection required for Virgin Mobile customers. Internet (Mobile data or WiFi) connection required for Virgin Fibre customers. UK only. Experience varies by location and number of users. It is not always possible to guarantee that we will be able to offer this app on every device, platform and operating system version or variant. Terms and conditions apply.