The Virgin Media Connect app
Say hello to the smart way to manage your Virgin Media WiFi and get a connection – at home or on the go.
Take complete control of your WiFi
Pause WiFi to certain devices, tackle connection problems and even reboot your Hub from the comfort of your sofa.
And if the app can’t help you fix a hiccup, we will. Our friendly team of trained agents are standing by to help solve any trickier issues.
Test your WiFi performance
If you have a Hub 3, the Virgin Media Connect app lets you scan your home to check your WiFi signal from room to room. Simply connect to your Hub, tap Start the scan and let the app take over.
If the scan finds a WiFi blackspot, just follow the steps on the app to order an Intelligent WiFi Pod.
Get online on the go
There are now over 4.3 million hotpots across the UK.
You’ll find WiFi hotspots in all sorts of places – cafés, bars and restaurants, up and down the high street and in UK airports. WiFi is even available in over 250 London Underground stations.
And that’s not all. Stay connected abroad with up to 20 million hotspots across the world – with more popping up all the time.
My Virgin Media
The one with all the admin. This is where you can manage your Virgin Media Broadband, TV and Landline account. Virgin Mobile customers will find all those account details inside as well.
Virgin TV Go
Watch your favourite telly on your mobile or tablet at home or on the go, wherever there’s WiFi, 3G or 4G in the UK. You can even download selected shows to save your mobile data.
FAQs
The legal stuff
New customers only. SERVICES ONLY AVAILABLE IN VIRGIN MEDIA NETWORK AREAS. Subject to survey, network capacity and credit check. A minimum period applies to the services, please check basket for details.
What is a minimum period? **When you take any services from us you will be committing to taking that service for a minimum amount of time (e.g. 18 months). We call this a minimum period, minimum term or minimum commitment period but they mean the same thing. Please check your basket for details of the minimum period that applies to the services you have chosen.
What if I cancel or move home? If you cancel during the minimum period, you may need to pay an early disconnection fee, including when you move to a property outside of the Virgin Media Network area – this is because you will be asking to cancel your services early. The Virgin Media network does not cover all of the UK – please use our post code checker here to check availability. You can find more details on the early disconnection fee and process by visiting the Legal Stuff section of the website here. For the full terms and conditions please click here.