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Virgin Media Connect app

Take control of your WiFi.

Download the Virgin Media Connect app now

This shiny new version of the app is the control unit for your WiFi that helps get your Virgin Media broadband up and running. It lets you run a super-intelligent WiFi home scan to smooth out any snags, manage your WiFi Pods, and pause WiFi to any device when you need to – perfect for when it’s the kids’ bedtime. Plus, if you ever need us, we’re on live chat from 8am to 10pm, 7 days a week. Just make sure you’re connected to your Virgin Media WiFi to make the most of the app’s features.

Say hello to the new version of the Connect app...

Watch our video to find out more about the key features of the Connect app and for help on setting up the app.

What is the Virgin Media Connect app?

The Virgin Media Connect app is the control unit for your WiFi that helps keep you connected, and it’s available to anyone with a Hub 3, 4 or 5.

Just download the app, sign in and follow the steps to get started.

Not sure which Hub you’ve got? Have a peek at the sticker on the Hub or check through the Connect app.

Run a super-intelligent WiFi home scan

Our new-and-improved two-step speed test is powered by SamKnows. First, it guides you around your home, room by room, to check WiFi performance in each one. Then, it tests your broadband speed to make sure there are no issues.

Just connect to the Hub, tap ‘Start the scan’ then let the app take you through the rest.

Pause WiFi to your devices

See all your connected devices and pause WiFi to individual ones whenever you like – perfect for when it’s the kids’ bedtime. You can even reboot your Hub from the comfort of your sofa.

Chat to us, live

Not found what you need in our FAQs? With the Connect app, you can talk to us directly for tech support – just head to the FAQs section to find this feature and say hello. We’re on live chat from 8am to 10pm, 7 days a week.

Discover more awesome Virgin Media apps

From keeping your broadband up to speed to streaming the hottest box sets and checking your bill, there’s a Virgin Media app for everything.

My Virgin Media

The one with all the admin. This is where you can manage your Virgin Media Broadband, TV and Landline account. Virgin Mobile customers will find all those account details inside as well.

Discover more about our My Virgin Media App

Virgin TV Go

Watch your favourite telly on your mobile or tablet at home or on the go, wherever there’s WiFi, 3G or 4G in the UK. You can even download selected shows to save your mobile data.

Discover more about our Virgin TV Go App

Some accessibility features might not be ready just yet, but we’re working to make all our services, including the Virgin Media Connect app, accessible for people with impairments or who use assistive technology.

FAQs

The Legal Stuff

Requires iOS 9 or later and Android 5 or later. Virgin Mobile customers: the app will work in a device where a Virgin Mobile SIM is present and setup has been completed. Virgin Fibre customers: the app will work on a device where setup has been completed using My Virgin Media account details. Virgin Fibre customers can use up to 7 devices on Virgin Media WiFi at any one time. For setup: Mobile data connection required for Virgin Mobile customers. Internet (Mobile data or WiFi) connection required for Virgin Fibre customers. UK only. Experience varies by location and number of users. It is not always possible to guarantee that we will be able to offer this app on every device, platform and operating system version or variant. Terms and conditions apply.