If you’re using the Virgin Media Connect app on a device with a Virgin Mobile SIM card, the app will authenticate you using your SIM card details and automatically sign you in as a Virgin Mobile customer.
If you’re also a Virgin Fibre customer, lucky you! You’ll be able to enjoy the full features of the app. As soon as you access the Broadband tab, you’ll be asked to sign in using your Virgin Media account details for your Virgin Fibre service. You’ll then be signed in as a dual Virgin Mobile and Virgin Fibre customer.
The Virgin Media Connect app was specially designed to work with our Hub 3. If you’ve got a Hub 4 or Hub 5, you can still use the Connect app to set up your Hub, connect to over 4.3 million WiFi hotspots and find help and support. We’ll be rolling out more features to Hub 4 users soon, so keep an eye on the app.
If you’re a Virgin Mobile customer, you can check your usage through the app as well.
Once you’ve linked the Virgin Media Connect app to your Hub 3, you’ll see your network details on the Home tab of the app.
To change your network name and password, go to the Broadband tab, tap the menu symbol in the top right corner and tap on WiFi networks. Here you can change your network name (SSID) and password, choose which WiFi network you want to broadcast, and change your Hub's settings password.
Remember that whenever you change your network name or password, you'll need to reconnect all your devices to the WiFi again.
To share your WiFi details, simply show your friends the Home page of the app, or scan a QR code then click to share your details.
The Legal Stuff
Requires iOS 9 or later and Android 5 or later. Virgin Mobile customers: the app will work in a device where a Virgin Mobile SIM is present and setup has been completed. Virgin Fibre customers: the app will work on a device where setup has been completed using My Virgin Media account details. Virgin Fibre customers can use up to 7 devices on Virgin Media WiFi at any one time. For setup: Mobile data connection required for Virgin Mobile customers. Internet (Mobile data or WiFi) connection required for Virgin Fibre customers. UK only. Experience varies by location and number of users. It is not always possible to guarantee that we will be able to offer this app on every device, platform and operating system version or variant. Terms and conditions apply.