The My Virgin Media app

Stay in control of your Virgin Media account anytime, anywhere.

Do it all in the My Virgin Media app

Whether you're a Virgin Media broadband or mobile customer, with the My Virgin Media app you can manage your account - and so much more - at the touch of a button.

Check your package & bills

Stay up to date by checking your latest bill, previous bills, and any upcoming charges. Mobile customers can also use the app to keep on top of their minutes, texts and data.

Check your service status

Internet problems? Check your service status and turn on text notifications for issue updates, and run tests on your Virgin Media kit to make sure everything’s performing as it should.

Control your services

Got mobile? Keep on top of parental controls, spending caps, roaming, contact details, billing preferences and buy a data add-on in a few taps. If you’re a broadband customer, you can track and change any upcoming orders or appointments.

Get help easily

Support is just a tap away with detailed how-to guides, links to our customer community, and in-app chat with our agents.

Discover more awesome Virgin Media apps

From keeping your broadband up to speed to streaming the hottest box sets and checking your bill, there's a Virgin Media app for everything.

Virgin Media Connect app

Need help testing your WiFi performance? Try the Virgin Media Connect app. It gives you total control of your WiFi and the ability to connect to remote hotspots.

Virgin TV Go

Enjoy the Virgin TV Go app at home or on the go, with all our TV packages. Watch and stream TV on your mobile or tablet, and download selected shows to entertain you offline.

The legal stuff

My Virgin Media app: Requires compatible Android 7.0 or iOS 12 or later mobile or tablet.

Virgin Mobile customers: There are two ways you can sign in. Either by having a Virgin Mobile SIM present in a device (iPhone, cellular-enabled iPad, Android phone or cellular-enabled tablet) where the App has verified your SIM (whilst on the Virgin Mobile data network). Or you can sign in to the app on WiFi using your online Virgin Mobile Your Account credentials – giving you even more control. (If you have a Pay As You Go plan, remember to register on Your Account first).

Broadband, TV and home phone customers: the App will work on a device (iPhone, iPad, Android phone or tablet) where sign in has been completed using My Virgin Media account details. It’s not always possible to guarantee that we’ll be able to offer this app on every device, platform and operating system version or variant. Terms and conditions apply. Further Legal Stuff applies.