pinkRedOne.svgpinkRedTwo.svgpinkRedThree.svg

Introducing the My Virgin Media app

Stay in control of your broadband, TV, home phone and mobile accounts anytime, anywhere.

mobileimage.png

My Virgin Media is too good to miss

Hop over to the App Store or Google Play and download the My Virgin Media app for free. It works on iPhone iOS 11 and Android 6 onwards.

What does the My Virgin Media app do?

We want to help you get the best out of your Virgin Media experience. That’s why we’ve created an app that makes things far easier to manage.

The My Virgin Media app lets you stay on top of your broadband, TV, home phone and mobile accounts, all in one place, wherever and whenever you like. It combines the functionality of our previous Virgin Media and Virgin Mobile apps to give customers an all-in-one solution to managing their accounts.

Download the app on your iOS or Android device to enjoy the same great features and functionality. Whether it's checking your mobile allowances, managing your Virgin Media bills or requesting live support, we’ve got you covered. Our app works on iPhone iOS 11 and Android 6 onwards.

Manage your accounts easily

Manage your accounts easily

Manage your Virgin Media broadband, TV and home phone and mobile account with one app.

Switch between Virgin accounts

Switch between Virgin accounts

The My Virgin Media app lets you switch easily between your different accounts. You can check out your mobile account usage and then immediately switch to review billing for broadband or home phone.

Use it securely

Use it securely

Protect your app using your device’s Face ID, fingerprint or PIN.

Helpful FAQs

Helpful FAQs

Check our FAQs section or tap to see relevant topics and conversations in the customer community.

In-app chat and support

In-app chat and support

Message us in the app and get notified when an agent responds to your question.

Device help

Device help

The My Virgin Media app automatically identifies your device and displays bespoke advice and helpful topics.

How it helps broadband, TV and landline customers

Account

Find your account number and area reference easily.

Package details

Check your broadband, TV and home phone package details.

Bills

See your latest bill amount, plus view previous bills and upcoming charges.

Payments

Manage your Direct Debit details and make a payment quickly.

Service status

Check your service status and enable SMS notifications for issue updates.

Diagnostics

Run tests on your Virgin Media kit.

Orders and appointments

It’s super simple to track and amend your order or appointment date.

Don't forget about our other free apps

The fun doesn’t stop there. You can also download our free Virgin TV apps to enjoy your favourite telly wherever, whenever.

Check out the Virgin Media Connect app

Need help testing your WiFi performance? Why not try out the Virgin Media Connect app? With this, you can take full control of your WiFi and also connect with remote hotspots more easily.