Manage your accounts easily
Manage your Virgin Media broadband, TV and home phone and mobile account with one app.
Switch between Virgin accounts
The My Virgin Media app lets you switch easily between your different accounts. You can check out your mobile account usage and then immediately switch to review billing for broadband or home phone.
Use it securely
Protect your app using your device’s Face ID, fingerprint or PIN.
Check our FAQs section or tap to see relevant topics and conversations in the customer community.
In-app chat and support
Message us in the app and get notified when an agent responds to your question.
The My Virgin Media app automatically identifies your device and displays bespoke advice and helpful topics.
How it helps broadband, TV and landline customers
Find your account number and area reference easily.
Check your broadband, TV and home phone package details.
See your latest bill amount, plus view previous bills and upcoming charges.
Manage your Direct Debit details and make a payment quickly.
Check your service status and enable SMS notifications for issue updates.
Run tests on your Virgin Media kit.
Orders and appointments
It’s super simple to track and amend your order or appointment date.