Intro to Netflix Services

Some of our bundles (Ultimate Volt, Biggest TV, Biggest TV Volt) now include Netflix Standard at no extra cost. If you’re an existing Netflix customer, you’ll be able to keep your account and switch your Netflix services to Virgin Media.

If one of these bundles is not right for you, you also have the option of adding Netflix to your Virgin Media bill.

How can I get Netflix via Virgin Media?

You can either choose one of our Netflix Inclusive bundles or add Netflix to your Virgin Media bill. Head over to or you can contact us on 0800 064 3850.

For more help on Netflix and what this means, check our FAQs below by selecting one of the options.

Get a Virgin Media bundle that includes Netflix

Add Netflix to my Virgin Media bill

Can I share my Netflix account?

Anyone in your household can use your Netflix account. People who are not in your household will need to sign up for their own account to watch. Please visit for more information.

How do I set my Netflix Household?

For information on how to set or update your Netflix Household, please visit If customers don’t set a Netflix Household, Netflix will do this automatically; this can be updated by customers at any time.

Legal stuff

Subject to eligibility checks. Available to new or returning Netflix customers only who join Netflix after activation of Virgin Media cable services. You must be and remain at all times a Virgin Media cable customer to pay for Netflix through your Virgin Media bill. Virgin TV subscription and compatible Virgin TV box required to watch Netflix on your TV, or you may watch on a smart TV. Your use of the Netflix service is subject to Netflix Terms and Conditions. contract for your Netflix services remains with Netflix at all times.

To add your Netflix charges to your Virgin Media bill, you must sign up to Netflix through the Netflix app on your V6 or TiVo box. Not available on our older boxes. By choosing to add Netflix to your Virgin Media bill, you agree that Virgin Media (including through our agent Virgin Media Payments Ltd) is entitled to bill you for your monthly Netflix subscription charges, which you agree to pay in full and when they become due in accordance with the payment terms of your Virgin Media Cable services contract.

We reserve the right to notify Netflix that we refuse your Netflix charge at any time, including if you fail to pay us any sums due (or are otherwise in breach of your Virgin Media cable services contract), in which case you will be required to set up an alternative method with Netflix to prevent loss of their service. You will remain liable to pay Virgin Media for all charges already notified to Virgin Media by Netflix. If you want to remove Netflix from your Virgin Media bill, you can do this at any time by accessing your Netflix account and changing your payment method.

If you leave Virgin Media cable services, we’ll be unable to accept future Netflix charges on your account from your disconnection date. To prevent losing access to your Netflix services, you will need to set up an alternative payment method with Netflix at Further legal stuff applies.

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