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Have you registered your account?
There's plenty of options to change your Virgin Media package to something that works for you, but if you don't have an online account, you first need to register for My Virgin Media.
What can I change in my Virgin Media package?
Get faster broadband
Check you’re on the fastest speed for your area so you can get the most out of your broadband service. By upgrading, you can connect more devices, stream in higher quality, and find it easier to work from home.
Upgrade or choose a core TV package and add-ons
The first step to enjoying our TV services is to add a core TV package, then you can customise it with add-ons – whether it’s Sky Cinema, TNT Sports, or Kids. Each add-on works on a 30-day rolling contract and can be cancelled with 30 days’ notice.
Get extra benefits with an O2 SIM
If your home has Virgin Media broadband and you don’t already have an O2 Pay Monthly plan, buy an O2 SIM online to get benefits like a broadband speed boost, double data, and more for every eligible O2 Pay Monthly plan in your home.
If you were a Virgin Mobile customer, you’ll now be on an equivalent O2 plan. While this means you might still be contracted with Virgin Mobile, your services are now provided by O2’s network. All these changes were automatic – and you would have been contacted about them 30 days before your move date.
FAQs
You can upgrade your package at any time by signing in to your My Virgin Media account. When you’ve confirmed your order, you’ll receive a confirmation email with more details on what to expect next.
To remove an add-on or package you’ll need to use Webchat or call us on 150 from any Virgin Media phone or 0345 454 1111 from any other phone.
Any service upgrades usually take up to 48 hours, but in the case of exceptional circumstances, it can take up to 5 working days.
If any new kit is ordered, such as a new Hub, that can take between 5-7 days to arrive.
You can check on the status of your order by going to our Orders and Appointments page
Any service upgrades usually take up to 48 hours, but in the case of exceptional circumstances, it can take up to 5 working days.
If any new kit is ordered, such as a Virgin TV 360 box, that can take between 5-7 days to arrive.
