Skip to main content
  • Help
  • Reset the Hub

Factory reset the Hub

  1. Make sure the Hub is switched on at the wall and at the back of the Hub
  2. On the back of the Hub, press the pinhole reset button for 10 seconds
  3. We recommend using a pin/pen for this as the hole is small
  4. Allow the Hub a few minutes to clear its settings and reboot
  5. You’ll know it’s ready when the white power light at the front of the Hub is on. Or if you have a Hub 4 the light ring will be solid white.

Important tip: The Hub will return to factory settings, so if you’ve made any changes such as updating your WiFi password, you’ll need to set these up again after the Hub has reset. 

The pin hole is at back of the hub above the USB port

Other ways to get help

    Service status

  • Run tests on your kit
  • Identify network outages
  • Book an engineer

     Check service status


   Guided support

  • Browse help articles
  • Easy to follow videos
  • Step by step guides

     Get help


    My Virgin Media

  • Make a payment
  • Track your orders
  • Check service status

    Sign in


    Virgin Mobile Account

  • View mobile bills
  • Change your plan
  • Check balance

     Sign in