Skip to main content
  • Help
  • Reset the Hub

Reset the Hub

  • Using the tip of a pen, press and hold the pinhole reset button for 10 seconds
  • Leave the Hub for 5 to 10 minutes to allow it to reset
  • Once the white power light is solidly lit you’re good to go

Your Hub will return to its factory settings, so if you’ve made any changes like changing your WiFi password, you’ll need to set these up again after your Hub has reset.

The pin hole is at back of the hub above the USB port


Other ways to get help


    Service status

  • Run tests on your kit
  • Identify network outages
  • Book an engineer

     Check service status

 


   Guided support

  • Browse help articles
  • Easy to follow videos
  • Step by step guides

     Get help

 


    My Virgin Media

  • Make a payment
  • Track your orders
  • Check service status

    Sign in

 


    Mobile Your Account

  • View mobile bills
  • Change your plan
  • Check balance

     Mobile Sign in