How do I change my Virgin Media or Virgin Mobile Direct Debit?


Make changes to your Direct Debit online

Virgin Media
Simply download the My Virgin Media app, sign in and select Bills. Here you’ll be able to view your details and set up a new Direct Debit. To change your Direct Debit date, you can text us for free on 0753305 1809*

Virgin Mobile
To view and set up a new Direct Debit sign in to your account and select Payments > Direct Debit. Or to change your Direct Debit date, you can text us for free on 0753305 1809*

How do I pay for my Virgin Media or Virgin Mobile service by Direct Debit?

Paying by Direct Debit is the easiest and most hassle-free way to pay for your Virgin Media or Virgin Mobile services. It's really easy to set up too.

When will you tell me you’re about to collect a Direct Debit payment?

We’ll tell you 5 working days before we collect the payment by sending you your monthly bill, giving you enough time to check your bill before the Virgin Media or Virgin Mobile payment is taken.

When will my Direct Debit payment be collected from my bank account?

We collect your Direct Debit payment from your bank account on or immediately after the payment date shown on your bill. You’ll also find the payment date in the email we send you each month.

How to change Direct Debit payment date

To change your Direct Debit date, you can text us for free on 0753305 1809*
Monday-Friday between 7am-11pm or 8am-8pm Saturday to Sunday.

Changing your payment date will also change the start date of your monthly package. After moving your Direct Debit date, your first ill may be higher than usual as we need to align you to your new billing cycles.

*Call costs may vary.

How to change your Virgin Media or Virgin Mobile Direct Debit details

If you’re using the Bank Account Switching Process at your new bank, we’ll automatically be told about your new details, and you’ll be sent a confirmation letter within 3 working days.

If your bank details change and you’re not using the Bank Switching Process, you can tell us online:

Updating your Direct Debit details

To update your Virgin Media and/or Virgin Mobile Direct Debit details, you need to wait until your current bill has been paid in full and before we create your next bill as our systems can take a few days to create and process Direct Debit payments.

It takes a few days for our systems to create and process your Direct Debit payment, which is why you can only change your details at this time.

What happens if the Direct Debit amount is wrong?

If you think the charges on your bill are incorrect it’s important to contact us as soon as possible to discuss your account. You can contact us here. It’s very rare for a mistake to be made with a Direct Debit payment, and we should never take a payment for more than is shown on your bill or before the date quoted on your bill. If you believe a mistake has been made – don’t worry, you are fully protected by the Direct Debit Guarantee.

What is the Direct Debit guarantee?

When you pay your bill by Direct Debit, you’re protected by the Direct Debit Guarantee. If there’s a change to the date, amount, or number of times your Direct Debit is collected, we’ll always give you 5 working days’ notice before your payment is collected. If a mistake is made, you can claim a refund from your bank or building society.

You can cancel at any time and this guarantee is offered by all the banks and building societies that accept Direct Debit. A copy of the safeguards under the Direct Debit Guarantee will be sent to you with our Direct Debit confirmation email or letter.

Struggling to pay your Direct Debit each month?

If your circumstances have changed, go to our help with paying my bills page for more.

Or, to know how to cancel a Direct Debit follow the below steps:

Identifying your Direct Debits

As we offer a lot of products with different contract terms you could have more than one Direct Debit with us, you might also have multiple mobile contracts. The instructions for each can vary, so here’s a list to help.

  • Service: Broadband, TV, landline Oomph bundle (monthly charges)
  • Reference format: 12 numeric digits
  • Reference example: 123456789001
  • Bank statement narrative: Virgin Media Pymts

  • Service: Mobile phone services
  • Reference format: FA + 8 numeric digits OR DD + 8 numeric digits
  • Reference example: FA12345678 OR DD87654321
  • Bank statement narrative: Virgin Mobile

  • Service: Mobile phone services - Oomph bundle (out-of-allowance rates)
  • Reference format: FA + 8 numeric digits
  • Reference example: FA12345678
  • Bank statement narrative: Virgin Mobile

  • Service: Mobile loan
  • Reference format: CCA + 9 numeric digits
  • Reference example: CCA123456789
  • Bank statement narrative: Virgin Media

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