How do I change my Virgin Media or Virgin Mobile Direct Debit?

Paying by Direct Debit is the easiest and most hassle-free way to pay for your Virgin Media or Virgin Mobile services. It's really easy to set up too.

We’ll tell you 5 working days before we collect the payment by sending you your monthly bill, giving you enough time to check your bill before the Virgin Media or Virgin Mobile payment is taken.

We collect your Direct Debit payment from your bank account on or immediately after the payment date shown on your bill. You’ll also find the payment date in the email we send you each month.

For Virgin Media, you can change your preferred payment date by signing into your My Virgin Media account, then head to the Billing and Payments section to view your latest bill. From here, you can check your Direct Debit details and change your payment date.

For Virgin Mobile, please text us for free on 07533 051809*

Changing your Direct Debit date will alter your next payment amount, to bring you in line with your new date. The rest of your payments will then be the usual amount.

*Call costs may vary.

If you’re using the Bank Account Switching Process at your new bank, we’ll automatically be told about your new details, and you’ll be sent a confirmation letter within 3 working days.

If your bank details change and you’re not using the Bank Switching Process, you can tell us online:

To update your Virgin Media and/or Virgin Mobile Direct Debit details, you need to wait until your current bill has been paid in full and before we create your next bill as our systems can take a few days to create and process Direct Debit payments.

It takes a few days for our systems to create and process your Direct Debit payment, which is why you can only change your details at this time.

If you think the charges on your bill are incorrect it’s important to contact us as soon as possible to discuss your account. You can contact us here. It’s very rare for a mistake to be made with a Direct Debit payment, and we should never take a payment for more than is shown on your bill or before the date quoted on your bill. If you believe a mistake has been made – don’t worry, you are fully protected by the Direct Debit Guarantee.

When you pay your bill by Direct Debit, you’re protected by the Direct Debit Guarantee. If there’s a change to the date, amount, or number of times your Direct Debit is collected, we’ll always give you 5 working days’ notice before your payment is collected. If a mistake is made, you can claim a refund from your bank or building society.

You can cancel at any time and this guarantee is offered by all the banks and building societies that accept Direct Debit. A copy of the safeguards under the Direct Debit Guarantee will be sent to you with our Direct Debit confirmation email or letter.

If your circumstances have changed, go to our help with paying my bills page for more.

Or, to know how to cancel a Direct Debit follow the below steps:

As we offer a lot of products with different contract terms you could have more than one Direct Debit with us, you might also have multiple mobile contracts. The instructions for each can vary, so here’s a list to help.

• Service: Broadband, TV, landline Oomph bundle (monthly charges)
• Reference format: 12 numeric digits
• Reference example: 123456789001
• Bank statement narrative: Virgin Media Pymts

• Service: Mobile phone services
• Reference format: FA + 8 numeric digits OR DD + 8 numeric digits
• Reference example: FA12345678 OR DD87654321
• Bank statement narrative: Virgin Mobile

• Service: Mobile phone services - Oomph bundle (out-of-allowance rates)
• Reference format: FA + 8 numeric digits
• Reference example: FA12345678
• Bank statement narrative: Virgin Mobile

• Service: Mobile loan
• Reference format: CCA + 9 numeric digits
• Reference example: CCA123456789
• Bank statement narrative: Virgin Media