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How to set up your Direct Debit
At Virgin Media, we like to keep things simple – especially when it comes to billing and payments. That’s why we recommend setting up a Direct Debit. It’s the easiest and most hassle-free way to pay for your Virgin Media services each month. Your payments will be taken automatically too – so no more worrying about missing your payment date.
Please note, you’ll need to clear your outstanding balance to set up a Direct Debit.
To set up a Direct Debit, you’ll need:
- Your name, exactly as it appears on your bank statement
- Your account number and sort code
- Your Virgin Media login details
When you’ve got these details to hand, you’re ready to set up your Direct Debit.
- Sign into My Virgin Media
- Tap View bill at the top of your dashboard
- Go to Set up Direct Debit
- Fill out the form with your details and you’re done
Once you submit the form, we’ll send you a confirmation email. You’ll then be able to view your bill, along with your payment date.
How to change your Direct Debit details online
Sign in to your My Virgin Media account and head to the Billing section to view your latest bill. Here you can check and edit your current Direct Debit details – as well as change your preferred payment date.
Please note, you’ll need to clear your outstanding balance to change your Direct Debit details and you’ll only be able to make up to 2 changes in a 12 month period.
- Sign in to My Virgin Media
- Select View bill
- Click on Manage my Direct Debit
- Under ‘Payment day’ we’ll tell you the date we collect the bill amount from your bank account
Using the Bank Account Switching Process at your new bank? We’ll be told about your new details automatically – and we’ll send you a confirmation letter within 3 working days.
Otherwise, you can tell us online if your bank details change.
Keep in mind you'll need to make sure you've cleared your balance before you can change your bank details. Any change to your details needs to be made after your bill date and before your next bill is generated.
- Sign in to My Virgin Media
- Click on View bill
- Click Manage my Direct Debit in the Your Direct Debit section
- In the Your Direct Debit area, choose Change bank details
You can change your preferred payment date by signing into your My Virgin Media account, click into the View bill section, and from here you can check your Direct Debit details and change your payment date.
Changing your Direct Debit date will alter your next payment amount, to bring you in line with your new billing cycle. It'll be shown in the Package charges section of your bill. The rest of your payments will then be the usual amount.
How to cancel your Direct Debit
You can cancel your Direct Debit any time by going to your online account to get in touch with our team:
- Sign in to My Virgin Media
- Go to View bill on your account dashboard
- Then Manage my Direct Debit
- And Cancel your Direct Debit
From here, you’ll be able to chat to one of our agents to get things sorted.
If you’re interested in alternative payment options which may be more convenient for you, check out our make a payment page for other ways to pay.
Direct Debits for Virgin Mobile
As Virgin Media and O2 have now joined forces, Virgin Mobile plans are no longer available.
If you’re a Virgin Mobile customer who has switched over to an equivalent O2 plan, you’ll need to sign into My O2. Once signed in, head to where it says Manage your account and tap View all. Go to Change payment or billing address to view or make changes to your Direct Debit.
For more information on your O2 Direct Debit, head to the O2 How to Pay page.
What is the Direct Debit guarantee?
When you pay your bill by Direct Debit, you’re protected by the Direct Debit Guarantee. This means, if there’s a change to the date, amount, or number of times your Direct Debit is collected, we’ll always give you at least 5 working days’ notice before your payment is collected.
In the unlikely event that a mistake is made, you can claim a refund from your bank or building society. You can cancel at any time and this guarantee is offered by all the banks and building societies that accept Direct Debit.