Make changes to your Direct Debit online
Simply download the My Virgin Media app, sign in and select Bills. Here you’ll be able to view your details and set up a new Direct Debit. To change your Direct Debit date, you can text us for free on 0753305 1809*
To view and set up a new Direct Debit sign in to your account and select Payments > Direct Debit. Or to change your Direct Debit date, you can text us for free on 0753305 1809*
Paying by Direct Debit is the easiest and most hassle-free way to pay for your Virgin Media or Virgin Mobile services. It's really easy to set up too.
We’ll tell you 5 working days before we collect the payment by sending you your monthly bill, giving you enough time to check your bill before the Virgin Media or Virgin Mobile payment is taken.
We collect your Direct Debit payment from your bank account on or immediately after the payment date shown on your bill. You’ll also find the payment date in the email we send you each month.
To view your Virgin Media Direct Debit details
To view your Virgin Mobile Direct Debit details
If you’re an Oomph bundle customer, your Direct Debit payment for any out of plan charges you have on your mobile will be collected separately by Virgin Mobile. To see these charges, sign in to Your Account.
To change your Direct Debit date, you can text us for free on 0753305 1809*
Monday-Friday between 7am-11pm or 8am-8pm Saturday to Sunday.
Changing your payment date will also change the start date of your monthly package. After moving your Direct Debit date, your first ill may be higher than usual as we need to align you to your new billing cycles.
*Call costs may vary.
If you’re using the Bank Account Switching Process at your new bank, we’ll automatically be told about your new details, and you’ll be sent a confirmation letter within 3 working days.
If your bank details change and you’re not using the Bank Switching Process, you can tell us online:
If you’re an Oomph bundle customer and you want to change to your Direct Debit for your mobile out of plan charges, sign in to Your Virgin Mobile Account.
To update your Virgin Media and/or Virgin Mobile Direct Debit details, you need to wait until your current bill has been paid in full and before we create your next bill as our systems can take a few days to create and process Direct Debit payments.
It takes a few days for our systems to create and process your Direct Debit payment, which is why you can only change your details at this time.
If you want to update your details, you need to wait until your current bill has been paid in full (and before we generate your next bill) to make any changes.
It takes a few days for our systems to create and process your direct debit payment which is why you can only change your details during this window.
Once your Direct Debit payment has been collected, you’ll be able to make any change you need.
If you think the charges on your bill are incorrect it’s important to contact us as soon as possible to discuss your account. You can contact us here. It’s very rare for a mistake to be made with a Direct Debit payment, and we should never take a payment for more than is shown on your bill or before the date quoted on your bill. If you believe a mistake has been made – don’t worry, you are fully protected by the Direct Debit Guarantee.
When you pay your bill by Direct Debit, you’re protected by the Direct Debit Guarantee. If there’s a change to the date, amount, or number of times your Direct Debit is collected, we’ll always give you 5 working days’ notice before your payment is collected. If a mistake is made, you can claim a refund from your bank or building society.
You can cancel at any time and this guarantee is offered by all the banks and building societies that accept Direct Debit. A copy of the safeguards under the Direct Debit Guarantee will be sent to you with our Direct Debit confirmation email or letter.
If your circumstances have changed, go to our help with paying my bills page for more.
Or, to know how to cancel a Direct Debit follow the below steps:
As we offer a lot of products with different contract terms you could have more than one Direct Debit with us, you might also have multiple mobile contracts. The instructions for each can vary, so here’s a list to help.