How to use Virgin Media Internet Security
Virgin Media Internet Security comes with some great features such as Parental Controls, safe Banking and is available for your mobile devices too.
Turn Parental Controls on
Parental control has three pre-set profiles that limit the web content in different ways. Teenagers can have more freedom to browse the internet, while small children have tighter restrictions on their online activities. The adult age group can browse the internet without limitations.
If the parental controls were not turned on during installation of the product, you can turn it on as follows:
Select the Menu button in the upper-right hand corner and select Parental control
Enter password and select OK
Select your chosen age group
If you want to view and change blocked categories, tap the arrow next to the age group
Select the content you want to allow. Once you have selected the age group, Parental control will allow access accordingly
Note: When you turn on Parental control, it clears your browsing history.
Reset Parental control password
If you have forgotten your password, you can reset it yourself in a few short steps.
In the dialog box requesting the security code, select I have forgotten my security code
Once the security code reset window opens, select OK
An email will be sent to your registered address
Open the email and follow the instructions
Set a new security code through the Anti-Theft settings and store it carefully
Note: You can use the Virgin Media Internet Security Key application to keep your passwords safe.
Alternatively, you can contact Virgin Media Internet Security support on 020 3936 3621
Turning on Virgin Media Internet Security Banking Protection
This feature protects your online banking sessions and transactions by blocking connections that are not necessary for online banking – either when you access your bank’s website or make online payments.
To turn Banking Protection on:
Select the Windows user account that you want to edit and Select Settings
Select Banking Protection
Select the button in the top-right corner to turn Banking Protection on, or off if you change your mind
Select OK to turn this on for the chosen account
If you want to keep your current internet connections open when accessing online banking, select Do not interrupt my active Internet connections
Will Virgin Media Internet Security work with my existing security software?
Virgin Media Internet Security is a complete security program, so it is not recommended to run several security applications on your device. This can affect the performance of your computer.
During installation, Virgin Media Internet Security will look for conflicting or older security software programs running on your machine and prompt you to remove the software.
Virgin Media Internet Security will always ask for your permission before removing any software, but we do advise that you follow the on-screen instructions throughout the installation process. You can also remove conflicting software manually via your Control Panel and Add/Remove Programs.
Note: Allowing Virgin Media Internet Security to be installed in conjunction with a conflicting security application may leave your system vulnerable to online threats.
If you are unable to resolve an issue with Virgin Media Internet Security yourself, please contact Virgin Media Internet Security support on 020 3936 3621.
What should I do when a website gets blocked?
A Browsing Protection block page appears when you try to access a site that has been rated harmful.
If you want to enter the website anyway, you can unblock it:
Simply select Allow web site
Windows User Access Control asks you to confirm this action
If necessary, enter your administrator account information, and confirm the change
Other ways to get help