Set up, change or cancel my Virgin Media Direct Debit

It’s easy to go online and set up a Direct Debit to pay for your Virgin Media services. We can also help if you need to change your current details or cancel your Direct Debit altogether.

How to set up your Direct Debit

At Virgin Media, we like to keep things simple – especially when it comes to billing and payments. That’s why we recommend setting up a Direct Debit. It’s the easiest and most hassle-free way to pay for your Virgin Media services each month. Your payments will be taken automatically too – so no more worrying about missing your payment date.

Please note, you’ll need to clear your outstanding balance to set up a Direct Debit.

To set up a Direct Debit, you’ll need:

  • Your name, exactly as it appears on your bank statement
  • Your account number and sort code
  • Your Virgin Media login details

When you’ve got these details to hand, you’re ready to set up your Direct Debit.

  • Sign into My Virgin Media
  • Tap View bill at the top of your dashboard
  • Go to Set up Direct Debit
  • Fill out the form with your details and you’re done

Once you submit the form, we’ll send you a confirmation email. You’ll then be able to view your bill, along with your payment date.

How to change your Direct Debit details online

Sign in to your My Virgin Media account and head to the Billing section to view your latest bill. Here you can check and edit your current Direct Debit details – as well as change your preferred payment date.

Please note, you’ll need to clear your outstanding balance to change your Direct Debit details and you’ll only be able to make up to 2 changes in a 12 month period.

How to cancel your Direct Debit

You can cancel your Direct Debit any time by going to your online account to get in touch with our team:

From here, you’ll be able to chat to one of our agents to get things sorted.

If you’re interested in alternative payment options which may be more convenient for you, check out our make a payment page for other ways to pay.

Direct Debits for Virgin Mobile

As Virgin Media and O2 have now joined forces, Virgin Mobile plans are no longer available.

If you’re a Virgin Mobile customer who has switched over to an equivalent O2 plan, you’ll need to sign into My O2. Once signed in, head to where it says Manage your account and tap View all. Go to Change payment or billing address to view or make changes to your Direct Debit.

For more information on your O2 Direct Debit, head to the O2 How to Pay page.

What is the Direct Debit guarantee?

What is the Direct Debit guarantee?

When you pay your bill by Direct Debit, you’re protected by the Direct Debit Guarantee. This means, if there’s a change to the date, amount, or number of times your Direct Debit is collected, we’ll always give you at least 5 working days’ notice before your payment is collected.

In the unlikely event that a mistake is made, you can claim a refund from your bank or building society. You can cancel at any time and this guarantee is offered by all the banks and building societies that accept Direct Debit.