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What is Virgin Media Advanced Security?

Our most advanced security offering yet. Here to protect you and your devices at all times, whether you’re at home or out and about. Try it for three months, on us.

Extra online security for total peace of mind 

Discover how to keep yourself safe online wherever you are and on as many devices as you like thanks to Advanced Security – the new name for Virgin Media Internet Security. Browse, buy and bank with confidence knowing you’re protected by our watertight anti-virus security (even on third-party apps). Simply sign up and download the app on as many devices as you like and feel at ease knowing Advanced Security is there to:

Find and fix breaches

Find and fix breaches

Once you’ve installed the app, Advanced Security scans your devices for all kinds of viruses, spyware and other online threats – so you can wipe them out at the touch of a button.

Instant alerts when things don’t look right

Instant alerts when things don’t look right

Advanced Security is always active, keeping a watchful eye for phishing attempts and fake online stores. If it spots anything suspicious, it’ll let you know and shut it down long before your details are put at risk.

Packed with family-friendly features

Packed with family-friendly features

Keep kids safe online and help them find a healthy balance with flexible family tools – including customisable blocks on stuff they don’t need to see. You can also protect family time by hitting pause on the internet or putting time limits on kids’ devices.

How does it work?

The first step to using Advanced Security is to install it on your devices. It’ll then get to work automatically scanning your devices several times a day to keep them secure from any online threats. If its advanced anti-virus and firewall technology spots something, you’ll get an alert – and the option to banish the threat at the touch of a button.

You also have the option to enforce parental controls on your devices. Block certain content or put a barrier in-between you and unsecured websites. Meanwhile, its timer function gives you the power to put a limit on how long a device can be used – or to schedule restrictions to work at certain times of the day.

How do I get Virgin Media Advanced Security?

First, be sure to register for My Virgin Media – you’ll need to set up an account to access Advanced Security and other brilliant benefits.

Already registered? Simply follow the steps below to get Advanced Security:

  1. Sign in to My Virgin Media
  2. Go to Account settings and tap Online security
  3. Scroll down to Advanced Security and select Get Advanced Security
  4. Follow the instructions on how to Register
  5. Then use your new portal login to start protecting your devices

How much does it cost?


It costs £3 per month (or £30 per year) to subscribe to Advanced Security. But you can give it a test run first by signing up for a three-month free trial. This means you get full protection, powered by F-Secure, for nothing. And if you’re not happy with the service after your three-month trial you can let your trial expire and not pay a penny. We won’t ask for any payment information so there’s no need to worry about sneaky auto-renewals or unexpected bills.

How to install Advanced Security

Once you’ve registered for Advanced Security and you have your F-Secure portal login, you can begin installing the app on the devices you want to be protected.

Start by logging in to the F-Secure app on your chosen device. Go to Add device > Install on this device and then select your device type. You’ll know if everything’s working as it should as the app will display a green tick to let you know you’re protected.

Whether Advanced Security appears as an app or software will depend on the device type you downloaded it onto.

How to change Virgin Media Advanced Security settings

How to uninstall Advanced Security

PC


  1. Open the Start menu on your PC and navigate to the Control Panel
  2. Select Add/Remove programs and select all files relating to F-Secure SAFE
  3. Select Uninstall

Mac


  1. Open Finder on your Mac
  2. Select Applications under Places on the left panel of the Finder screen. This will display a list of all the installed programs on your Mac
  3. Scroll through the list of programs that are installed and find the one that says F-Secure
  4. Right-click (or click with two fingers) the program you want to remove and select Move to Trash from the menu options. Alternatively, you can drag and drop the program into Trash
  5. Select Trash from your dock at the bottom of your screen. This will reveal all of the items in it.
  6. Select the Empty button on the Trash screen and confirm – this will completely remove the program from your Mac.

iOS


Hold down the F-Secure app and tap the cross to remove the app.


Android


  1. In your device’s Settings menu
  2. Select Apps or Application Manager (this may differ depending on your device)
  3. Tap the app you’d like to uninstall.
  4. Select Uninstall.

Advanced Security FAQs