Now you've placed an order, here's what to expect from us…

Please make sure we can safely gain access to your property and garden to install the cable, so move any obvious obstructions.

You don’t need to be at home for our preparation work, but you will need to make sure you’re at home when the technician comes to install the services. This is a date that was agreed when you signed up to Virgin Media.

If you live in an individual property, like a detached house, we’ll need to attach a Virgin Media connection terminal to the side of the building which requires a drill. If you live in a building with several properties, like a block of flats, we might not need to do this.

Your block of flats may already be set up with our services. This means our cabling from individual premises link back into a main terminal, housed within a communal area of the building.

Wherever a soft dig and bury is possible (e.g. soil or grass), we’ll make sure we bury the cabling. Sometimes, where no soft dig options are available, we’ll need to talk to you about finding an alternative route for the cable.

We understand circumstances change. Please give us a call on 0345 454 1111 to let us know if any cabling or equipment is disturbed during changes to your garden or driveway. We’ll arrange a visit to check and move the cabling if possible.

You will need to obtain permission from the current owner for us to carry out pre-installation activity in the garden.