Now you've placed an order, here's what to expect from us…
You don’t need to be at home
Install cable from street cabinet to boundary
Install cable to property through any outside space
You’ll need to be at home
Install cable to your house. Drilling is usually required
Set up and test your equipment
Demo equipment to make sure you can use it
Sit back and enjoy your Virgin Media services!
Need more help?
Do I need to do anything before the visit? Do I need to do anything before the visit?
Please make sure we can safely gain access to your property and garden to install the cable, so move any obvious obstructions.
Do I need to be at home for the visit? Do I need to be at home for the visit?
You don’t need to be at home for our preparation work, but you will need to make sure you’re at home when the technician comes to install the services. This is a date that was agreed when you signed up to Virgin Media.
Will anything need to be drilled? Will anything need to be drilled?
If you live in an individual property, like a detached house, we’ll need to attach a Virgin Media connection terminal to the side of the building which requires a drill. If you live in a building with several properties, like a block of flats, we might not need to do this.
I live in a flat, how will it be connected? I live in a flat, how will it be connected?
Your block of flats may already be set up with our services. This means our cabling from individual premises link back into a main terminal, housed within a communal area of the building.
Will the cable from the street be visible through my garden/driveway? Will the cable from the street be visible through my garden/driveway?
Wherever a soft dig and bury is possible (e.g. soil or grass), we’ll make sure we bury the cabling. Sometimes, where no soft dig options are available, we’ll need to talk to you about finding an alternative route for the cable.
What if I want to make changes to my garden or install a driveway? What if I want to make changes to my garden or install a driveway?
We understand circumstances change. Please give us a call on 0345 454 1111 to let us know if any cabling or equipment is disturbed during changes to your garden or driveway. We’ll arrange a visit to check and move the cabling if possible.
I've not yet moved in / I'm renting I've not yet moved in / I'm renting
You will need to obtain permission from the current owner for us to carry out pre-installation activity in the garden.