The Virgin Media Security Hub

Virgin Media take the security of its customers very seriously. If you have any concerns regarding the security of your Virgin Media Broadband service, please take a look at the below articles which should answer any query you may have.

Report an incident

Report online fraud – actionfraud.police.uk/  *

I’ve identified abuse originating from a Virgin Media IP address, how do I report it to you?

You can find information on reporting a breach of our Acceptable Use Policy (AUP) by visiting virginmedia.com/abuse

Get Help

Worried about your online security or recieved a notifiation from us of an issue? Choose from the sections below for help:

I keep receiving failed delivery messages in my email inbox, is someone trying to use my account?

Possibly, but not always. It may be possible your email account is compromised. For more information on compromised email accounts please check What to do if you think your email account has been accessed by someone else.

If you have already taken steps to secure your account but you’re still receiving non-delivery reports, then it is likely your account is subject to Email Spoofing – which is where a spammer forges the ‘From’ address in an email to make it look like it has come from your address. Unfortunately we are unable to stop this from occurring as this abuse does not originate from our network in most cases. For more information on Email Spoofing check lifehacker.com/how-spammers-spoof-your-email-address-and-how-to-prote-1579478914*

For help with other email issues, check out these help articles:

I believe I’ve been the victim of online fraud or cyber crime

If you believe you have been the victim of online fraud or cybercrime, we recommend you visit actionfraud.police.uk – a website setup by the Police that provides help and advice regarding cybercrime and online fraud.

For other security issues when you're using broadband, check out these help articles:

I’ve received a letter from Virgin Media about a security issue. Who can I talk to about resolving the issue for me?

Every letter we send regarding a security issue will contain information on how you can fix the problem yourself. If you’d rather it is resolved by an expert, why not use our chargeable Gadget Rescue** service – please visit virginmedia.com/gadgetrescue for more information.

For more information about our security alerts see Virgin Media Broadband security alerts explained.

We've listed the current Alerts we send letters for. Please choose the Alert you've recieved:

* These links to external sites are provided as a courtesy and we are not responsible for the content of these sites or any problems encountered whilst applying these steps and we are not able to provide any technical support for such problems.

** Minimum system requirements and Acceptable Use Policy apply. Gadget Rescue is available on a monthly subscription basis (6 month minimum term applies) or as a "One-Off Fix" service. Gadget Rescue terms and conditions apply.


Other ways to get help


    Service status

  • Run tests on your services
  • Check for network outages
  • Book an engineer

     Check service status

 


    Help

  • Find help articles
  • Step-by-step guides
  • Watch help videos

     Get help

 


    My Virgin Media

  • Make a payment
  • Track your orders
  • Check service status

    Sign in

 


    Community

  • Helpful, friendly forums
  • Tips, help and advice
  • Staffed by Virgin Media

     Ask the community