Virgin Media Security Hub

Virgin Media take the security of its customers very seriously. If you have any concerns regarding the security of your Virgin Media Broadband service, please take a look at the below articles which should answer any query you may have.

Report an incident

Report online fraud – actionfraud.police.uk*

I’ve identified abuse originating from a Virgin Media IP address, how do I report it to you?

You can find information on reporting a breach of our Acceptable Use Policy (AUP) by visiting virginmedia.com/abuse

Get Help

Worried about your online security or recieved a notifiation from us of an issue? Choose from the sections below for help:

* These links to external sites are provided as a courtesy and we are not responsible for the content of these sites or any problems encountered whilst applying these steps and we are not able to provide any technical support for such problems.

** Minimum system requirements and Acceptable Use Policy apply. Gadget Rescue is available on a monthly subscription basis (6-month minimum term applies) or as a "One-Off Fix" service. Gadget Rescue terms and conditions apply.