Skip to main content
  • Help
  • Your Security Hub

Virgin Media Security Hub

Virgin Media take the security of its customers very seriously. If you have any concerns regarding the security of your Virgin Media Broadband service, please take a look at the below articles which should answer any query you may have.

Report an incident

Report online fraud – actionfraud.police.uk*

I’ve identified abuse originating from a Virgin Media IP address, how do I report it to you?

You can find information on reporting a breach of our Acceptable Use Policy (AUP) by visiting virginmedia.com/abuse

Get Help

Worried about your online security or recieved a notifiation from us of an issue? Choose from the sections below for help:

* These links to external sites are provided as a courtesy and we are not responsible for the content of these sites or any problems encountered whilst applying these steps and we are not able to provide any technical support for such problems.

** Minimum system requirements and Acceptable Use Policy apply. Gadget Rescue is available on a monthly subscription basis (6-month minimum term applies) or as a "One-Off Fix" service. Gadget Rescue terms and conditions apply.


Other ways to get help


    Service status

  • Run tests on your kit
  • Identify network outages
  • Book an engineer

     Check service status

 


   Guided support

  • Browse help articles
  • Easy to follow videos
  • Step by step guides

     Get help

 


    My Virgin Media

  • Make a payment
  • Track your orders
  • Check service status

    Sign in

 


    Mobile Your Account

  • View mobile bills
  • Change your plan
  • Check balance

     Mobile Sign in