Are you experiencing login Problems?


We’re sorry you’re facing issues trying to log in to your online account. Whether this is a Virgin Mobile account, Virgin Media account or you’re struggling to access your Virgin Media emails, we’ve got you covered.

I've forgotten my Virgin Media or Virgin Mobile email and password

I’m having Virgin Media email login problems

I've forgotten my O2 account username and password

If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. You can also call 202 from your O2 phone or ring 0800 902 0217* from a landline.


*Call costs may vary

**Spam refers to unwanted email messages, typically sent to a large number of addresses

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