How to stop spam emails

Learn how to reduce the amount of unwanted spam email in your My Virgin Media email account.

What is spam?

Spam is unsolicited junk email sent in bulk. This includes marketing emails and newsletters, which can be annoying but are harmless, as well as the more dangerous malicious spam that can carry malware. Some spam is sent with the purpose of committing some kind of fraud. So, you should always make sure you know what you’re opening.

Learn how to prevent scams

How does Virgin Media prevent spam?

Virgin Media Mail (our webmail service) has in-built features that can help prevent spam mail – and the scams that frequently come with it. Let’s have a look at these.

How do I stop spam emails?

Our state-of-the-art filter will help keep your My Virgin Media email account clear of malicious spam. However, sometimes spam can slip through – or you might pick up malicious spam on another email account. If your device ever becomes infected by malicious spam, there are a few things you can do to protect yourself.

How to manage Virgin Media Mail spam settings

You can change your Virgin Media Mail email spam settings from your desktop or laptop (Spam Settings are not available on a mobile or tablet) by following these steps:

  1. Sign in to Virgin Media Mail
  2. Select the Settings cog in the top right-hand corner
  3. Expand the Email option
  4. Select SPAM Settings
  5. Select the SPAM setting you’d like to use:
  • Reject All Spam messages
  • Move message to Spam folder (default)
  • Flag a message as Spam but deliver to Inbox
  • Turn off all Spam filtering

To save your settings, simply navigate away from the SPAM Settings page.

How to block email addresses in My Virgin Media email

If you’ve been receiving unwanted emails from a particular email address, you can block it. Any email sent to you from a blocked address will automatically go into your spam folder. To block email addresses, you’ll need to set up a blacklist.

How to report spam email outside the UK

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