How to prevent scams


Everything you need to know about how to prevent scams.

What is a scam?

Scams are any way in which fraudsters or criminals try to get personal information or money from an innocent party, by using false information. They’re very clever in how they operate, and can pretend to be well-known organisations or companies. We’ve broken it down into a few categories of the most commons scams you may experience while using Virgin Media services. So you can keep a look out on how to keep yourself safe.


What is smishing?

Smishing is when fraudsters send cleverly disguised SMS messages that appear as if they are from a corporation, bank or government agency. These messages are sent to people, hooking them into disclosing private information such as bank details, passwords, private health information.

Typical examples of Smishing:

  • undefined
  • undefined
  • undefined

What is phishing?

Phishing is a type of online fraud where malicious third parties send an email or message designed to look as if its sender is Virgin Media (or another reputable company) – this is to trick the recipient into giving out private information i.e. their username, password or even bank details.

What is email spoofing?

Fake emails being sent from your account is very annoying – especially when you don’t know how it’s happened. This is known as email spoofing, where emails are sent using a forged ‘From’ to send spoof emails, and access is not required to the individual’s email account.

What is a social media scam?

Criminals are pretending to be famous people in order to scam people. Fraudsters use famous people to trap social media followers in cyber scams, such as “get rich quick” and bogus investment schemes that appear to have been endorsed by famous people such as Sir Richard.

LinkedIn members are also being targeted by fraudsters who have been hacking into legitimate users accounts, and sending victims what appear to be genuine emails and messages from victims known trusted contacts or celebrities. The messages or emails ask the victim to view a document on OneDrive, and displays details of a hacked US celebrity’s website. Once the link is opened it redirects the victim to a website and the victim’s username and password is given to the fraudster.

Another LinkedIn scam is where members are being approached by individuals claiming to be an employee of a particular company, when in actual fact, they are not.

What are fraudulent surveys?

We are aware of fraudulent pop-up surveys that claim to be from Virgin Media, most offer some kind of free gift or another type of reward in return for completing the survey. These surveys are not issued by Virgin Media, they are fraudulent attempts to obtain personal and financial information.

Has this helped?