If you’re concerned your account has been accessed by someone else, or you’ve noticed spam being sent from your Virgin Media email address, follow our practical advice.
Didn’t find a virus? Someone probably used your username and password to get into your account.
If you got our ‘Compromised mail’ alert, they may be using your address to send junk or spam emails, but don’t worry – they’re temporarily blocked from using your account, unable to change a thing.
Just so you know, we can’t offer technical support – or be responsible for what you’re told on or forums, or for any problems you may have while following our advice. F-Secure and ESET are responsible for their websites, technical support and any issues you have while applying these steps (not us).